Every time I come to the commercial lane they take about 30 minutes with one car in front of me…read moreonly one teller in the drive-through sucks.

..leather sofas and smiling bank clerks. They seem extra nice after recent fraud account scandals…read more They are one of the many banks charging monthly service fees...that sucks.

I've banked with Frost for about 5-6 years now, and I love them because I've literally never had an…read moreissue with them. I've lost my debit cards and have gone into the bank and received a replacement immediately, every time. I've had fraud on my account and Frost gave me my money back. I bought something shady off of fb that never arrived and Frost replaced my card and money. I've never been treated rudely, their cs is awesome and welcoming. Also, I don't get over draft fees since they cover up to $100 over draft protection on my acct, something I didn't even ask for but one day received a notification stating I had it and then accidentally used the service, a few times. I'm sad that I'm probably gonna have to change banks since I've moved out of Texas. But I've been out of Texas for 2 years now but just haven't been able to part with Frost.

I had some banking needs while in South Texas. I was able to take care of a deposit, make a…read morewithdrawal, and get a document notarized. The counter agent was very nice and quick.

DO NOT GET THIS CREDIT CARD or do any type of business with them. It might be easy to get approved…read morefor these cards but they do not protect the consumer but instead protect the business even if you should not be liable for charges where products or services were not rendered! Normally you are protected for fraud and in the case of capitol one, They do not care that they are in business because of their consumers. No wonder they have been sued so many times before! Do better Capitol one!

Worst bank ever. When I opened the account, the clerk had zero personality. She didn't smile…read moreonce. To the point that I asked her if she was having a bad day and she curtly responded that she was just doing her job. The account was big. I finally told her I couldn't do business with her because of her attitude. Just then a friendly guy that also worked there greeted me as he was walking to his desk, and I asked him if he could help me. He did help me. So I opened the account. I didn't get the checks until October. I opened the account in July. I went to another IBC at another location, and they assured me that I would receive the checks shortly. That didn't happen. I went to another worker at a third location and I received the checks today after they sent the checks to another address which I NEVER GAVE THEM. I have a very busy schedule and it's next to impossible to get time off. When I finally got the checks they sent one freaking book. Seriously, this bank does not want your business. Maybe their customer base is from Mexico. The contractor that is working on my remodel opened an account with them shortly after I did initially. He told me a couple days ago that he was treated so badly he closed his account shortly thereafter. If you are looking to be treated badly, and feel disrespected this is the bank for you. Good luck if you open an account with them. P.S. I should have walked out the first day as there were police officers talking to the manager at the time.

Love this bank!! We drove all over looking to exchange…read moredollars for pesos and was directed to this wonderful bank. Amazing place !! This bank is beautiful! Very quickly we were waited on by Miriam. She explained the currency exchange and made suggestions on size currency to carry. She also encouraged us to become new members and explained the advantages of the bank (even for seasonal customers.) it was such a good experience. I asked if I could take a picture since the Bank was so beautiful. Miriam took time to ask & receive her supervisor's approval. Miriam was so very helpful. The entire exchange was handled professionally and made the exchange a fun encounter.

We are submitting a case with the regulatory services NCUA. They have held CDs in a very low rate…read moreand refuse to help rollover to a better rate even though we are ok with paying the fine. This has cost us thousands of dollars. They make the process impossible and do not respond to requests. A simple rollover is not complicated going to an established firm. They do not answer the phone, and do not help with the process. Do not deposit money in any type of CD with them, they will hold it hostage and will not let you withdraw it or rollover when you are losing money everyday. There were reviews on this before with yelp and they were deleted. I am doing this to warn people and if you are having trouble with customer service I urge you to file a case with the NCUA, call them and have a rep help you.

I initially gave a horrible review. However, I have had to spend an enormous amount of time in this…read morebank recently. The bank team has been outstanding and understanding. They have walked us through every step of the process. I highly recommend this financial establishment

Avoid this BBVA Compass Bank at all costs. Their followup is abysmal. If they say they're going to…read morecall you back rest assured that they will NOT call you back. My sage started when I wanted to close the bank account that my parents used and that I used as an estate account after their deaths. When it was time to close the account I called and was told to submit an e-mail and that it would be done. There was still about $100 in the account at the time. I followed through and sent the e-mail and waited for the cashiers check to arrive. Never arrived. The bank then started dinging the account for no activity, Called again and they showed that no had ever called to close the account. OK, long story short nothing ever happened until the account went into arrears and then they turned the account into collections. This has been going on for four months and the collections agency calls continuously. Still can't get anyone to call from the bank. This is the worst customer service that I have ever experienced.

Great staff that's very helpful with my customers needs, the bank is very busy being in the heart…read moreof downtown Brownsville.