Best bank I have ever used! People are friendly and always willing to help.read more

Extremely racist against white people the teller bumped me to the back of the line 3 times and kept…read morescrewing with me and pushing my buttons because she said she couldn't verify who I was even tho I had all my information and a picture of my drivers licensee. My banker from Cleveland had to call up to clear things up and she still screwed me around for another 20 min and than wouldn't even give me the bills I wanted. As I was walking out she yelled gringo. Worst bank experience ever

Accommodating, accurate, exemplary customer service! Community connected, and very professional…read more Charlene Hotaling is amazing! Alistair and Valerie are too!!

I've had this bank for over 6 months and I've haven't had any problems everyone is really nice and…read morefriendly

I take my 91 year old Dad to this location for some of his banking needs. Everyone is so kind and…read morepatient with him and sometimes they have lollipops. In the lobby there's a comfortable sitting area to sit and wait for business to get done. There are many different services and resources available to customers.

Edited 2/10/26 My original review was for FCU corporate…read morewhich is hard to get to. The newer members of FCU could use a bit more training in customer service. The branch manager reached out and made things right. My only complaint would be that you can't get through to a corporate official. I have never actually dealt with this branch but the manager bent over backwards to make things right. Many thanks!

Terrible bank, their mobile app and automated phone stink I have to wait a half hour and then they…read morecan't verify me so I have to go to their Financial Office anyway . This has happened too many times.

Wow. Waited over 25 min just to make a cash deposit. Apparently can't do that at their ATM. There…read morewas no option. The line never moved. One teller worked with one customer that entire time plus. There was only one teller. When I left, the line was out the door.

Deserted. Not a single person in the entire bank except employees. Somehow, just depositing some…read morecash still took too long. Seems like this bank is on it's last legs.

I I would not recommend Wells Fargo to anyone any time. I went with my girlfriend about a month ago…read moreto make sure we followed all the rules in closing out a CD she had. It had automatic renewal and we wanted to make sure it didn't rollover for another year. We were told to come in on May 14 which we did. We found out the auto renewal had not been switched off however there is a seven day grace period. Thank goodness we went in on the date we were advised to. In reality there was a $52 fee if we closed out the CD today versus waiting till tomorrow--obviously are waiting. The assistant branch manager told us that their systems do this all the time---provide wrong dates. Yet there was no leeway in waiving the fees to actually execute the transaction today. I took the day off, she took the day off, and we made plans to take care of other errands as well; but once again Wells Fargo has demonstrated that they are not customer focused at all. I can't believe they continue to have customers --given the way they've abused their customers in the past and continue to do so moving forward. Never will I do business with Wells Fargo. I can remember when they were rated one of the 10 safest banks in America--I would guess they don't make the rankings anymore.

I really hate going to banks, there's that weird moment where I've always felt like I don't belong…read moreor I'm being talked down to. After years of hating Bank of America with the year after year of awful customer service (I was a Fleet Boston customer, that merger was such an awful experience 12 years ago, that I still get mad at the way my account was messed with), I finally decided to open a proper military account. I chose Navy Fed over USAA because I live so close to this location, and sometimes I like to go in the bank. Walking in, I feel very much at ease and not talked down to. I was able to get some information regarding a joint account and a few other questions answered, in all I felt that for once a bank understood my needs as a military member with the legalities associated to it for my non military spouse. I haven't been to the other locations in Orlando, but compared to the one I've been to in Tampa, this is a smaller location, which makes sense since there is a much smaller active military community here. I do forewarn that the ATM is lowered/handicap height, where as the drive thru ATM is higher, as if for SUVs. This location is perfectly located on a traffic light intersection with access on two sides, so driving to it shouldn't be an issue.

From the owner: Our Members Are the Mission®…read more Navy Federal puts our members' financial needs first with low fees, great rates and discounts. Visit us at navyfederal.org or at one of our 350+ branches--many located near military bases. We're proud to be a member-owned, not-for-profit credit union supporting all branches of the military, the DoD, veterans and their families through every stage of life. Insured by NCUA.

We want to thank our banker at the Winter Springs Fairwinds Tuskawilla Branch for the most…read morewonderful service we get whenever we go to see her or call her. She is always looking out for the best ways to help us. She is very professional and personable. Thanks also to Elisa Forte for making us feel so welcomed and always receiving us with a warm smile. Great Branch Manager!!! Thanks! Muchas gracias!

Difficult to deal with. They ask for the same information over and over. Kept going around in…read morecircles.