The staff is always polite, informative,and happy to assist. Politeness begins with the branch…read moremanager, loan officers, the welcoming ambassador, and tellers.

After dealing with a death in the family br telco did nothing to assist in accumulating the…read moreproperty from our lost love one. Very disorganized in "communication" when trying your best in processing and everyone "will call you back". Instead they sent a repossession company to take the vehicle and then called to give us the info we waited on for MONTHS. Our family decided to take the loss of said property instead of having to further deal with the unprofessional likes of this bank and its employees. They should be ashamed of how they do business.. but after all.. it is a bank.. it is a business.. you, we the people.. are just another jam number on their spread sheet for they use in hopes to get a head pat for from their boss and a another dollar to their 20k a year salary. Good job telco

Great bank! Excellent staff at each branch and many people there have been with the bank for a…read morelifetime which says a lot for loyalty.

I've always heard that if you go with a local bank, you'll end up with better service. Metairie…read moreBank does just that and does it very well. So well that I am considering moving all of my business to this bank. That's right, Metairie is not my main bank, but a few months ago, I had the pleasure of visiting with one of their bankers. I will spare you the boring details, but will describe in detail the service. First off the banker knew my mother. Sure she didn't know her well enough to not ask for ID, but apparently most of the drive through workers did. We sat down and conducted our business, but it felt as if we were dealing with a friend instead of a banker. She truly made us feel welcome despite the business being relatively minor as far as the bank was concerned. I've never received that level of service from my own bank. If you need a bank and want personal service the way banking used to be, I encourage you to check out Metairie bank.

This credit union is awful. They fired both of my two favorite tellers. The new hires are not what…read morethe customers are used to. the credit union has gone downhill it used to be an OK place sad to see happen.

Jesse Hebert -- Branch Manager…read more Leadership that shows up. I first met Jesse Hebert over a fee question. Instead of a brush‑off, he sat with me, explained Pelican's process, and made reasonable adjustments. I came back during a tough season--Jesse spent an hour+ listening, asking the right questions, and building a plan. He empowers his team, owns the customer experience, and treats you like a member, not a file. Homegrown Louisiana leadership, real work ethic, zero fluff. If you judge a branch by its manager, Hammond passes with flying colors

Got a certified check today they charged me the member $5 to get it. than when the person that…read morereceived the check they charged $50 this certified funds this is not what a certified check is supposed to be that person should get the total amount the check is for I will take my money out of this acc. I have been a member since 1982

The staff is super friendly. The only problem I have with this bank, and it's not my personal bank,…read moreso I don't mind, but the parking lot situation is pretty ridiculous. The drive through has 3 lanes but the lanes are tight and the last time I went through one I hit my side view mirror. Ms the parking lot is spread out. There's 6 spots in the front of the building and then a few more in the back. But walking from the back is a little hike. Other than that, if you have a small car and can open an account here, go for it! Interest rates are supposed to be the best in town.

Taylor 1 review…read more 50 minutes ago New I have had Keesler for over 20 years I know just about every one at both Slidell branches. I absolutely adore the employees. I always had the best service for all my banking needs. I highly recommend using this bank. I would rate this credit union +20. That's how highly I love this credit union.

Love everything about Keesler. They are always friendly and helpful, provide great service and…read moreactually answer questions when you call the 800 number. I also love the interest paid on my checking account. Will never go back to dealing with traditional banks again.

Instead of discussing situations, the CEO goes on her OWN, did not ask consumer into her office to…read moreresolve the issue. But turns the consumer to an out of town attorney to file SUIT. The CEO needs a BOSS. Plus, increasing the debt to a HIGHER amount within ten (10) days.

purchasing a vehicle with this financial institution is fabulous. I can't say enough about Anie…read more She makes the whole car buying processing STRESS FREE! I can't thank the bank and Anie enough everything they have done for me.

Great customer service!! Knowledgeable staff. The team is always ready to do whatever it takes to…read morehelp in any way possible.

Today 11/27/2024 day before Thanksgiving normally paid on Thursday. Everyone at my job was paid…read moretoday except me cause Pelican wants to hold my funds until Friday. This the first time ever dealing with a credit Union holding my money before the holidays. No longer dealing with them going back to Chase or Capital one. Minor inconvenience but you think a bank you bank with would release you your money.

Amazing service. This is my first loan, and they guided and educated me on things I was unaware of…read more The whole process was a breeze! Very kind and understanding staff. Definitely recommend!!