I've been a member since 2013. The outstanding customer service and attention to detail is…read moresomething I have never experienced with my other financial institutions. They've assisted with various financial products I needed. Since I started doing business with them, I've always felt like more than a number! I've actually built a relationship with them! I started off with only a savings account. After about 2 years of doing business with them, after my visit today, I've decided to switch over to them for all of my banking needs. They offer everything a large bank would! ATM access, mobile banking, overdraft protection, etc. I look forward to doing business with them for years to come!

Great local bank! You will never have a problem getting an actual person to help you will any need…read moreor problem and they will work with you. There are no surprise fees as there are with the big bank chains.

From the owner: Serving St. Tammany Parish Since 1946. Locally Owned - Community Bank. Covington, Mandeville &…read moreAbita Springs

Have been a Hancock Whitney customer for over 25 years with multiple checking and savings accounts…read more I have also used it for foreign fund purchase and used its visa card multiple time while working over seas. Experienced a problem every now and then, but I would give them a 96% for customer service. I base my banking experience on the following: If a bank's customer service reps are young and look just out of college, I will use a bank with older customer service reps that have more years of banking experience-Hancock Whitney bank is my choice.

Transferred a money market to what was suppose to be another account with new account numbers, just…read morea new money market account waited a month for checks when I inquired about the checks it was a totally different type of account without checks . BATE AND SWITCH..........I took my money out .

Great customer service!! Knowledgeable staff. The team is always ready to do whatever it takes to…read morehelp in any way possible.

Today 11/27/2024 day before Thanksgiving normally paid on Thursday. Everyone at my job was paid…read moretoday except me cause Pelican wants to hold my funds until Friday. This the first time ever dealing with a credit Union holding my money before the holidays. No longer dealing with them going back to Chase or Capital one. Minor inconvenience but you think a bank you bank with would release you your money.

It is Columbus Day, the day US celebrates the First Slave Trader who passed away in 1506 having no…read moreclue North America exist. No country in South America celebrates this Idiot. I had a trasaction problem that representative I reached by phone did not solve. I had to visit my local Cap. One branch and dispite it was federal holyday I check the WEB site and it appeared the branch is open from 9 AM till 5 PM. I went to the branch to see it is closed. These people are irresponsible. It is a shame for a bank with assets more than half trillion.

Don't answer their phones. Try repeatedly to call. Very frustrating. Reconnects to National…read morephone line.

45+ years with a bank that could care less about clients, sadly and they know my investments…read more Guess I will choose a bank that cares and stands by there clients instead of "pick their pockets" when their down !

I have been banking with them for around 3 years now and have NEVER been in the negatives until I…read moreswitched to them. They take money even when you have nothing left ! Like now my account is at -$150, and what are they going to do..?? KEEP LETTING IT HAPPEN !! Save your money, your credit, and your time and DO NOTTT go to this bank. They don't care about their customers, and they make that very clear. Now my credit is messed up and I don't know how long it's gonna take to build it back up.

Window tellers for the most part are very friendly. I dealt with incompetency from the tellers &…read morestaff a few times. The bank gave me a bunch of grief on a payroll check one day. I dealt with High levels of incompetency from all the staff that day including the Branch Manager. When I dropped an email to corporate telling them my thoughts on this bank. The Branch Manager called me back with a hostel & retaliatory attitude. I found this highly unprofessional, Juvenile & trivial. That a branch manager was acting this way over the phone with me. When I called out the bank on their nonsense. Hancock Whitney is living in the 20th century in 2024. I am done with these folks.

Screwed my account before a major storm..... really? The teller that was "helping" me was extremely…read morerude. Started with: "can I help you"... like Umm yes that's why I'm here. So we tell her how much we would like in checking/ savings/ cash, and (after sending my state ID) she asks me if I have an account; she couldn't even be bothered to look up my name. So that in itself was unpleasant. She managed to mess my money up so now I have an overdraft fee and NO WAY TO PAY FOR ANYTHING AFTER THE EYE OF A STORM HAS HIT THE CITY. I can't even call the bank right now because power is out, I'm beyond angry and I'm looking to switch banks after this nonsense. The overdraft fees are crazy high, even though I put a limit on my card to not be able to overcharge they still manage to let me.