Have been a Hancock Whitney customer for over 25 years with multiple checking and savings accounts. I have also used it for foreign fund purchase and used its visa card multiple time while working over seas. Experienced a problem every now and then, but I would give them a 96% for customer service. I base my banking experience on the following: If a bank's customer service reps are young and look just out of college, I will use a bank with older customer service reps that have more years of banking experience-Hancock Whitney bank is my choice. read more

Transferred a money market to what was suppose to be another account with new account numbers, just a new money market account waited a month for checks when I inquired about the checks it was a totally different type of account without checks . BATE AND SWITCH..........I took my money out . read more

Hancock has actually been taken over by Whitney bank. I started using Hancock here in Louisiana about a year or so ago and was always very happy with the service provided. The tellers were always friendly and social. Over the last month or so things are a changing. Seems policies are changing and you never know what the new rules and regulations are going to be until you are there. Heck even the tellers I found so pleasant and enjoyable to chat with I'm not seeing any longer. For example. I've always deposited/cashed by BF's pay check. Never once had an issue or problem until a month or so ago. Drove through the drive threw and was informed the BF needed to be there in order to process his check. I've been doing second party checks forever, well since I had a bank account (around 20 yrs) so this was rather odd to me. No bank has ever required the person be present for me to process the check. I asked for copies of the rules and regulations on second party checks and they informed me they have no printed material on such a thing. Ahhh oook. Just yesterday again I headed to the drive threw and this time BF was with me. The non so pleasant teller wanted to know who "insert BF name here" was. Ummm it's the person driving the vehicle. At this point I was informed that there was no way to cash any part of the check and the whole thing needed to be deposited. Again, this was never an issue in the past and seems again new rules in place. I was less then happy but fine, do whatever. Receipt was sent back from deposit without any sort of pleasantry. No thank you for banking with us, no thank you have a nice day, no is there anything else we can do for you, nothing, nadda, zip. Sorry Hancock/Whitney you have lost a banking customer in me. read more

I was told by Whitney when our old account went to a zero balance the account would automatically be closed out immediately. Soon after the account reached a zero balance, a vendor, without my knowledge or authority, tried to do a debit on the old account instead of using the new account number they had on record (with another bank) and Whitney absurdly accepted it causing an overdraft, even though it was clearly my understanding the account would immediately be closed upon reaching a zero balance. I was not immediately aware of the transaction since I was working out of town. Upon my return I learned that Whitney hit me with a NSF, then had the nerve to rack up two more months of penalties without properly contacting me - ever heard of a phone? First of all, my old account did not have overdraft service, so it is beyond me why they allowed the transactions to go through to the vendor, especially since my account was supposed to be immediately closed upon reaching a zero balance (which reached zero by Whitney charging me a monthly fee for several months on an account that was not being used). In the end, they wanted me to pay $65 for doing absolutely nothing. When I asked the branch manager what (legal) consideration was I given for the $65. She hadn't a clue as to what I was talking about. The reason we switched banks was because I was with FNBC and they had a branch around the corner from my house. The next closest bank is Capital One, so I went there. Hancock-Whitney is no where near me or convenient to use. I was recently told there's a chance Hancock-Whitney might reopen the old FNBC branch around the corner from me. I'll let you take a shot at the odds of my returning there. You have a better chance of hitting the Powerball three times in a row. So, my question to Hancock-Whitney is: you made $65 off me with this "bs" but you would have made many times that if I returned to do business with you since I have personal and business accounts into the tens of thousands. So, was it worth the $65??? And businesses wonder why they lose customers and their business drops off. Gee, I wonder why? read more

I tried to get in touch with a loan officer at this location and was given zero help. Instead of trying to get me in touch with this banker the receptionist was very rude and started to interrogate me about my whereabouts and the purpose of my call. In the future I will go to anywhere but hancock whitney for my business loans. read more