My wife and I went to this branch to get my name added to an account that she had for 10 years or…read moreso. We waited around 20 minutes which was fine as we walked in and then spent around 30 minutes providing my passport, work authorization, social security number etc. Copies were taken and we filled various forms. Great, I was added to the account! Then I received a letter in the mail that they could not verify my SSN (odd, since I have employment and credit card) with a number to call. The operator told me I needed to go to a branch. No more details provided and obviously I can't just drop out of work during the day to see them. I called the SSN desk and there is no issues with my SSN. Then without notice, a week later the bank account was closed and funds (mid 5 figures) was "DDA" out of the account. Apparently a cheque is being sent in the mail. Can you imagine if this was someone's only account? They closed my wife's account after my wife had been banking with them for 10 years. Unbelievable. There is no ability to open the account and we need to go back and provide paperwork etc again. Would not recommend. Obviously.

Can confirm past reviews, still no tellers…read more Went in to open a new bank account and the power went out. Clearly that's beyond anyones control but the customer service after that was awful. Humberto, who was helping us before the power went out, was supposed to call us when the power was back on to come back in and finish up signing some documents. Days later I had to go into the branch to schedule a meeting because he never called back and was unable to reach anyone there by phone. Luckily he was there that day and we got a time set up. Showed up to our appointment we scheduled with him again and he wasn't even working at that branch that day. Needless to say we were extremely frustrated with him. Will be going to other branches to help with needs in the future!

I don't normally enjoy going to banks, we live in a tech world but unfortunately had to step in. I…read morewas very thankful because Everyone was so welcoming and friendly. Rigo went above and beyond to give the best customer service! Branch is very clean and following safety guidelines. Will definitely be back!

You need more employees that can notarize. Managers, tellers, I waited 45 minutes to get my…read moredocument notarized. No other employee could perform the notarization so I left. So disappointing I closing my account.

Very helpful staff here - especially when there are lines for the tellers…read more Friendly, knowledgeable staff make a difference!

This Wells Fargo branch is the slowest branch on the entire front range. One teller with a training…read moresign with zero help. I felt bad for her.

this has been the worst banking experience I've ever had. poor policies, poor customer service,…read morepoor options for small businesses.

Wells Fargo is the worst bank I've every used in Colorado ( I started banking in 1960) Ten years…read moreago they couldn't figure out how to transfer money or accept money from the sale of a house and ended up charging me for overdrafts on an account with thousands of dollars in it. I moved to Colorado Credit Union and have been extremely happy with them for the last ten years. Today, the local Well's Fargo repeated their lack of customer service with a family member. She deposited a Cashier's check from another local bank - sales from a refi - paid some credit cards - and three days later received a letter in the mail saying hte funds would not be available for 10 days and, although the check was in the bank, she would be responsible for any charges or overdrafts. All Wells Fargo needed to do was call the bank. We checked with the other bank and that's what they do because they care about their customers. Now we have to take a letter from the other bank to Wells Fargo because they didn't bother with the phone call. But...this is the type of service I received before, ran out of patience, and changed banks. DON'T LET THIS HAPPEN TO YOU! Find a bank that cares. There are plenty.

I've always had good service here. Very helpful humans although their IT system is not the best…read more They have a notary who I can always see on short notice unlike the big banks who have long lines and very limited personal bankers. P.S. If Jackie were my customer, I'd get rid of her too.

I've been with Alpine Bank for several years. I love this branch for its location. I'm a Cherry…read moreCreek lady and love how clean everything is. Everyone here is always smiling and helpful. Also, I prefer small banks. I want people to know me and I prefer to know them. Being just a customer isn't good enough to me. It's a two-way street here. You prove yourself and they prove themselves. I never feel pushed into products etc.. I feel they treat everyone equally too. Whether you live paycheck to paycheck or you have lots of $$$ in your account, you are a valued customer. Gina is ALWAYS helpful! Dennis is honest and direct, which I appreciate. If they don't have the answer, they say so; but also do their best to find the answer. That goes a long way!! They are fast on transactions and help monitor for fraud. Their fees are lower than 1st Bank or other big banks. Some of the cons are hours, it can feel short. There is NO drive-thru. The lobby is spacious but parking is a pain. There is only street parking, after all this is Cherry Creek. It truly would be perfect if there was drive-thru or designated parking.

I got scammed, closed all accounts. Waited for SS benefit to deposit into new bank account. It took…read more3 months for the switch after telling SSA 3 times, online, over the phone and in person. The team has helped me tremendously. I have banked at this location since the early 1980's when it was called Central Bank. It is my favorite bank in North Denver.

This is exactly why they have 1 star, they are rude and do not let you speak . The branch manager…read moreis the one I had an issue with , wanted to argue with me kept telling me I can do one thing and when when I asked for further help they refused when they said they would be able to help ... they tried to kick me out when I asked him to do his job and help instead of being a rude jerk. They take your money and set you up for failure . All and all their customer service is horrible . - Joelean

These people were staggeringly incompetent. I had documents that needed to be uploaded to a…read moredifferent branch and the banker said "I could upload them, but like, I don't know where they would even be" then, after writing down 7500 on a note for a cashiers check he asked how much I wanted it for.. it was comedic but also incredibly disappointing that people handling our money don't have a basic grasp on being a functioning human.

Really need to fix front door access to atm it's really annoying having this close of bank and no…read moreaccess when needed

I think this branch at Safeway and the branch at Sprouts combined and are now at 38th and Federal…read more WOW! The workers at this bank are wonderful. Quick, friendly, efficient...answering all questions in a nice manner. We have three accounts at this bank and one time I wrote a large check on the wrong account. The teller called, saying get up here and cover this check. You must have written on the wrong account. Amazing!! I love this fine non-International bank

Love visiting a capital one cafe , as a capital one customer. You get a free coffee every Monday…read morein the summer and 50% or hand crafted drinks . There are plenty of tables and fast internet to hang out or do some work. Facilities and capital one freebies are available as wells (Note the surplus of one dollar for plant based milk, is a bit high in my opinion and does not get the 50% discount )

Capital One Cafe is a nice spot to pop in to especially when it's blazing hot outside. They've got…read morea full coffee bar and other hand crafted drinks along with some food items. During the summer, this particular location has a free drink on Mondays, and also 50% off any menu item for capital one card holders. I tried the iced blueberry ube latte and it was delicious! Definitely hits the spot on this hot summer day.