What is job#1, 2 and 3 for any bank when it comes to storing and helping manage your money?…read more Anyone... anyone? DO NOT ASK ANYONE AT THE FIRSTBANK (Wads & Cole Mine) BECAUSE I HAVE DOCUMENTED PROOF OVER TIME THAT THEY DON'T KNOW THE ANSWER!!!...!!! The answer is common-sense based customer service and they will echo and preach this but THEY DO NOT PRACTICE CUSTOMER SERVICE! The other day, I was waiting in line to get new checks re-ordered because their vendor (Deluxe) screwed up my new account order... fine but this issue should have stopped there. Instead, it led to my cancelling of one account completely and two more are pending so I can RUN, not walk, AWAY FROM THIS HALF-ASSED BUSINESS! Teller JAMES recognized I was waiting and said to me, "I'll be right with you Sir. I just have to respond to an email." Fine, I continued to wait. James looked up at me several times in the next few moments and then I noticed he walked away from his desk, walked all the way back to the far end of the room, around the floor and then walked out the building, got in his car and left... I stood there, stunned and disrespected like never before. The front door agent, KAYSIE, noticed this and met me at the teller stations to help. I mentioned that James had said he was going to help me but decided to just leave instead and she dismissed the issue. She originally set the order for my new checks so I showed her the error and confused and/or completely disengaged, she shrugged and asked me what the problem was. The address the vendor sent these checks to was correct but the address on the (100) checks themselves was wrong; not even close to my address... I ask you, anyone, faced with this issue, what is the only rational and common-sense comment to offer to your customer? Exactly = offer to immediately re-order new checks that resolves this issue... What did Kaysie offer? = "... oh, just write over your address with your real address..." I refused and demanded new checks be created; needing to wait yet another 7-10 days... I left and logged into my online bank account to document the issue with James and his complete failure to offer any customer service when he should have. About 20 minutes later, STEPHANIE (branch manager) called me to discuss this issue. I offered that even if it was James' lunchtime, he certainly should have completed his role by taking my questions and helped resolve my issue or at least referred me to someone who could help so he could be dismissed without disrespecting me by literally sneaking away... What did manager Stephanie offer? = "... oh, actually it was James' lunchtime... but customer service is our top priority for our customers..." I immediately denied her claim and told her, "obviously that's not true! Don't you understand what just happened? James recognized me, told me he'd help me, and snuck away right in front of me... that IS NOT CUSTOMER SERVICE, not even close!" Again, Stephanie apologized and parroted, "... but customer service is our top priority for our customers." Like a goddamn robot...!?!?! She NEVER even addressed James' behavior...!!! Fed up with this whole day and previous issues with this bank not supporting my chargeback needs, not helping me to protect my money several times, exhausted, I stated, "Maybe when I cancel all of my accounts, maybe someone worth a damn at Firstbank will notice a big drop in accounts and decide maybe they hired too many crap employees to run this place!" Bottomline: do you want post-college aged punks and delusional supervisors/managers to manage your life savings?

I find all the negative reviews odd. I have been a customer at this bank since I move to Colorado…read morein 1985. Over the years I have utilized this bank to perform a number of different services including direct deposit, ATM, checking account, savings account, savings bond cashing, notary, etc. I have never received anything other than professional courtesy and respect. Of course I provided the same courtesy and respect back so....

Absolute worst. I signed up for a new account to earn a bonus and they will not honor the deal…read morethat they offered. Multiple calls and they just keep blowing me off, pushing the date back a month every time. Just dishonest! Do yourselves a favor and stay FAR away from this place. Never again!

I'm new to commerce Bank and every time I go in or call on the phone for anything they are Johnny…read moreon the spot. Awesome customer service, pleasant staff always congenial.

I've read some of the reviews and I am shocked at the negative comments! Literally the best…read moreexperience I've had at a bank/credit union. This is my second attempt at a credit union and I can already tell this is waaaaayyyyy better. But what, and who, really made it an incredible experience is Jeffrey B. He is kind, professional, personable and just amazing. He walked me through everything and let me know what was happening as it happened. And I spent my entire hour appointment with him, but it was a conversation that wasn't forced and it was a pleasure talking to him and having him help me. Oh, and did you know you can leave the branch WITH a card WITH YOUR name on it!?!?!?

The best credit union that I've even had accounts with. They…read morebend over backwards to help their costumes!

I have been a member here for 15 years. I have financed all my cars and personal loans here during…read morethat time. I have found the customer service to be first rate and the interest rates to be extremely competitive. There has never been an accounting error and they never played any "games" with me like Wells Fargo used to.

I closed all of my accounts with Wells Fargo to open very large accounts with CUofCO. Wow, do I…read moreever regret that decision! My daughters account was scammed. They made it sound line it was an easy fix of "go ahead and come close the old account so we can open up a new one." When we got to the bank to do that it was by far NOT that easy. They wanted a pay off of the scammed money before closing the old accounts, warning "or you can just go to collections." Wow. My jaw hit the floor, this is literally what you brought me into the branch for? The fraud department made it seems like this as going to be covered under fraud. "No that's not what the notes say, and it it isn't paid you'll go to collections." Warning! I'll be closing all of my accounts with CUofCO especially my minor accounts. These people are RIDICULOUS

I have been banking here since I was a teenager. I'm 40 now. They were great when they only…read morerequired a constant $25 to keep checking and saving accounts open. Now, it's 5 to $7 a month unless you have $100 in there at all times. I'm sure for many people this is easy. For me, it is not. I need every penny and live check to check. I will be closing my account after the holiday weekend.

What a great experience! I just opened an account here. They offer everything I had at my previous…read morebank and even a better rate on a CD! Everyone I interacted with was very friendly, happy to be doing their jobs, knowledgeable, patient with all of my questions and just wanted to make sure I was being taken care of. Thank you Renae, Erika and Preston for a pleasant experience! I'm so glad I switched to Foothills Credit Union.

The staff at Colorado Credit Union has done a fabulous job. Everyone always greets me when I walk…read morein the door by my first name and that makes me feel special. Special shout out to Greg T, Dale, Sandra and everyone else who's helped me with all my banking business. I would highly recommend Littleton Colorado's credit union for any of their banking services

Staff was very attentive and the process was very fast to open a bank account 10/10 would…read morerecommend.

I keep very close tabs on my credit score through my credit card accounts, Credit Karma,…read moreMyFICO.com. My credit score averages 760. On Zing my score is 703. Something is wrong here. I read other reviews where customers said the same thing. Also, extremely bad customer service. Very long wait lines, agents who do not listen but just repeat an unrelated script. I would not encourage manager contact as they seem to only defend their poorly trained customer service agents. You will get off the phoen wishing you could get that hour of your life back.

Ben was our personal banker when we opened a new checking account. He is efficient, knowledgeable,…read morekind and made the experience easy!