This company is designed to kick you when you're down, and they are unwilling to work with you to…read moreget your debts paid off or work with debt consolidation companies They WANT you to owe them money, to give you large "courtesy" fees for overdrafting even minor amounts. Steep interest fees, they will hold you hostage, for years and make sure you cannot escape They offer nothing of value, other banks are superior in every regard

not sure if it's just this location but this is one of the worst banks. I do not recommend. ATM is…read morealways broken, and the drive up will have you sitting for 15 minutes with no cars even in line.

They are VERY rude . I am going to withdraw my accounts. Starting ASAP what a headache for me with…read moreelectronic withdrawals though THAT I WLL REMOVE AND SAVINGS AND CREDIT CARD. This started 10 years ago and I just ignored it. There are just so many things that I let pass. No I am good for the monies but please all of you just avoid this DO NOT BANK WITH THEM. Never 1 overdraft either because I have the money but rudeness you will never and should never encounter.

Unbelievable how bad their customer service is and lack of caring. They are full of excuses and the…read moreonly way to get any action is to contact regional manager.

Melissa does an amazing job and is well versed in her position at the bank. She is a bonus to the…read morebranch

Absolutely the worst customer service possible. I talked to a Mandy over the phone and she was so…read moreungodly rude, I'll never bank with Chase again I literally will be closing my accounts by the end of the week.

Went here today to get into safe deposit box. Teller kept my driver's license saying she needed to…read morescan it as I went into the viewing room with my box. When I came out she was standing at computer typing with my driver's license in hand. I said "a little more than a scan aye!. She needless to say was very startled. Sickening!!!

Be careful with this bank I would not trust them with your money. They do not have good fraud…read moreprotection and will hide behind programs that are difficult to use for businesses and that they charge for. My business had $27,000 stolen from their bank (check fraud) and they did absolutely nothing for me to get it back. I had to file my own police report, investigate the bank it was deposited in and leverage my own banking relationship with the other institution to get anywhere. I still don't have the money back 2 months later, but I have been assured by the OTHER institution it is placed on hold and I will get it back. The State Bank sent me a letter from their fancy attorney yesterday (their billable rate was probably close to my $27,000 that went missing) pointing a lot of fingers at me telling me my request for returned funds was denied. The State Banks employees are condescending and rude. Even the president of the bank was involved and could have cared less that they were losing a 25 year customer. BUSINESSES be very careful with your money in this institution! They have a history of bad decision making and fraud...chasse ballroom ring a bell? From one small business owner to the rest ... be very careful!

Went to one on Silver Parkway Fenton MI to get into safe…read moredeposit box. Teller kept my driver's license saying she needed to scan it while I went into the viewing room. When I came out she was typing on computer with my driver's license in her hand. I said "a little more than a scan aye!". She was very startled. Everyone knows driver's licenses are scanned through the little machine on the desk. Sickening!!!

The state bank mobile app and text chat help service is absolute trash. They just switched to a…read moredifferent app and didn't send an email or notify anyone. All they did was post a notice on their website, when a majority of users probably never go on the website. So I had no access to mobile until I chatted with a rep for an hour and a half. The rep didn't even know half the information and claimed "sorry they don't tell us everything and all the changes" like wtf? That's your job to know. Horrible service, horrible help, extremely frustrating. Switching banks ASAP.