You only have to ever go inside a bank for so many reasons, so you'd think it's as smooth sailing…read moreas possible and you'll be able to receive assistance from someone who should know more than you; wrong. For context, I have two legal last names. I had to go inside to cash a check that only happened to have one of my last names: I had everything needed in order to cash it (check, two forms of ID). The easiest thing would've been for them to tell me from the get-go, a reissued check was necessary and that's what I would have to do to receive my final pay (I was unaware it would make that much of a difference with only one last name, sue me I'm only 20!) . Instead, I had to answer my own questions while simultaneously being told condescendingly they weren't able to do anything because of the lack of both my last names, and that I wasn't understanding the issue. Mind you, I explicitly stated, "I understand I'm unable to cash the check due to the lack of both my last names, so what do I have to do in order to receive my final pay? Get a reissued check with both last names?" My comprehension was not the issue, I just needed confirmation from the bank tellers, who should know more, on what I needed to do. But instead, I got to speak to two different tellers, one who was as timid as a mouse and the other extremely condescending and seemingly on a power trip, who were of no assistance. Apparently, you need to do your own research before going into the bank and educate yourself on every possible situation and outcome so as to avoid any possible conflict.

Wells Fargo Greenfield sucks! Their new branch manager is impatient I asked her to perform a simple…read moretask and she did the complete opposite she moved and transferred the funds without my consent, she is simply rude their customer service is the absolute worst, I'm moving all my money OUT

If I could give a negative 0 I would. July 16 around 2:15 pm I went inside aand requested a large…read moreamount of money. I was told I needed to wait a until the following Friday of the following week. (Today was Wednesday, so I had to wait until Friday of the following week. ) I said ok just give me the maximum allowed today, and I'll retrieve the same tomorrow. The clerk seemed new, she went to ask another teller who told me I needed proof of why I needed the cash. I said I just need it to pay bills, and to have cash available. She said it was not enough, and that if I did not show proof, the bank can refuse to give me my money, to which I said fine, I own properties I have bills to pay, but if that's not enough for you, I'm buying a house. She wanted to see proof when I returned the following Friday. I was advised the reason was because there is a lot of fraud going and was provided with a form advising of the reasons why they could not give me my money. Is it a crime to take your own money out to pay for bills, or large purchases? Paying bills is not enough reason? I have to show you proof where my money goes? Your high school educated clerks need more training, and they need to remember that it is not their money they are handing the customer! I explained I was a real estate investor, I was not a drug dealer, and they could send the cops to my house If they need it to. Ultimately I asked for a cashier's check and closed my account. I don't need to deal with ignorant and slow persons at this branch. Take your business to Wescom credit Union in Soledad.

Unfortunately their hours are mislabeled. Should be listed as closing at 4:55 pm. The doors were…read moreall locked at 4:57 pm on a Friday, shockingly low professional standard for a financial institution.

Avoid.........at........all........costs........especially the manager Carlos who doesn't have a…read moreclue in the world!

Ordered checks.... Price : 22 dollars.. Sure okay…read more.. Takes about 8- 10 days.... Uh okay sure Waited month and half! Called to follow up... " there is no record of checks being ordered" " il order them for you" Price 22 dollars....8-10 days... Agh ... Highly annoyed!

Fantastic staff thats always there to help out whichever way possible. They're super professional…read moreand patient with all of my questions and requests. The manager Melissa is simply a phenomenal manager that's always hands on with the clients and staff and eager to assist at any time

I have been a client of this bank for 3 years now and I love going to this branch! The employees…read moreare like family and they always are so helpful with the transactions and never fail to make any suggestions for current offers Every employee at this branch goes out of their way to put the customer first with a smile. Recently they helped with opening up an account for my brother who moved from overseas and they were super helpful with the entire process The manager and the staff are nothing but a class act! Hands down, this is truly a wonderful bank and mainly because of the staff and exceptional customer service

There are 30 people standing in line and one window open at 10:50 in the morning so far about six…read morepeople have just walked out there is nobody at the front desk i've been a member for 32 years. This place sucks immensely. After all these years being here this place has gotten so bad. I'm gonna start looking for a new bank. Do not start an account here at Bay Federal.

I can't say enough great things about Bay Federal Bank, especially the incredible team at their…read moreSalinas office. From day one, they've been nothing but helpful, going above and beyond to assist with everything we've needed. The staff is not only professional but also friendly and genuinely care about their customers. Whether it's answering questions, providing guidance on financial decisions, or just making banking easier, they've always helped us and been so kind. We love that team so much!!

Didn't feel very welcomed. I got what I wanted but didn't seem pleased over my experience here…read more Pretty typical experience but nothing out of the ordinary. Nothing to complain about either