Morgan was wonderful in dealing with my issues with my debit card. She was patient and kind during…read morethe process. Huge shoutout to LOC!

My husband and I worked with Crystal Wietecha, who was absolutely incredible. She is kind, patient,…read moreunderstanding and wonderful to work with. Even when the first loan fell apart in the 11th hour and we had to start all over, she was so understanding and just kept working through the issues. Thank you Crystal for your amazing support and guidance We are so very grateful to you. Thank you to LOC Credit Union for having such a fantastic staff

Absolutely terrible. So I needed my account #'s. Teller explained I was not on MY accounts, Even…read morethough I have had these accounts for 20+ years. AND, they are in my name. Teller called a "supervisor" over to assit. This smug kid decided to explain that the accounts may not be linked to my user name, so they cannot give me any info. OMG, so so bad. THese are MY accounts, not PNC's. Ill be closing the accounts soon. TERRIBLE

I go to several PNC branches throughout Michigan. This one is the Worst. Horrific and I mean…read moreHorrific customer service. Especially from one particular teller. I've complained to corporate and they do NOTHING about it.

Has been my bank for 30 years and never disapointed me, always resolved any issuse and has always…read morebeen pretty darn helpful.

This place is a joke! They have no fraud protection, I have 3000 in fraudulent charges and climbing…read moreand the branch couldn't do anything, the help line couldn't do anything, they said I have to wait till they posted to fix it, can't talk to anyone on the weekend to fix the issue! I canceled my debit card and more charges posted after it was canceled. They wouldn't cash my shit cause of it, now I can't pay power bill or car insurance cause of it oh and not mention I can't buy food for our kids cause they won't cash our work checks. As soon as this gets fixed they can fuck off, I'm closing my account and going somewhere else

If I could give this financial institution a zero I would. I went to the ATM last night after work…read moreto deposit $230, the ATM malfunctioned and spit back $15 at me and kept the rest. $215 that I made at work that day. I needed it in my account to pay bills the following day (today). I was unable to contact anyone since it was 8:23pm. I woke up at 845am so I could be the first to call when headquarters opened at 9am. Basically long story short, they are not crediting me my $215 and I have to wait 10 business days to see if I even get MY money! I spoke with a supervisor and then a manager and no one was of any sort of help to me. The only positive note is a very nice woman at the Howell location who was advocating for me to get my money to the customer service workers. I WILL be closing my account once the dispute is settled. I have banked with Lake Trust for over 5 years and this is the most absurd thing.

Great customer service. Competitive rates. Knowledgeable & friendly staff…read more Good location as well.

I am writing on behalf of my friend Arie Lipsky, former Music Director of the Ann arbor symphony…read morewho has an account with BoAA. He is visiting here and I've joined him in meetings to solve some debit and credit card issues with BoAA. Arie is elated by, and grateful for, Kimberly Jones' efficient, effective, and quick resolutions for those issues. And on top of all this, she has been so kind and accommodating for Arie's scheduling while he has been in town. BOAA is really lucky to have Kim representing the bank. She is OUTSTANDING.

I've been banking with Bank of A2 for years and have had many positive interactions with tellers…read more They are always friendly and helpful. When I wanted to set up a line of credit, the branch manager was knowledgeable and helped me resolve an old tax error that popped up. I've dealt with the big, national banks and will never go back. I like the personal attention I get from Bank of A2.

Doing business with {LOC is great! The personnel are all polite and welcoming. They know their…read morebusiness and get the job done. LOC was a great choice for me. I recommend LOC for all banking needs. Peace

I just have to give a shout out to Crystal Wietecha! You really are the best ever! A last minute…read morerequest for a loan on a brand new dirt bike and it was set to go in just a couple of hours! Every time I need assistance, you are my "GO TO"! Thank you for being such a fantastic and dynamic lady to work with! Thank you Crystal and LOC! Very much appreciated!! Terry and Kelly Z.

Love the staff at this branch of Flagstar Bank. Linda and her team go out of their way to provide…read moregreat customer service. Highly recommend!

Hello Everyone, Apologies for my delay in writing...you…read morecertainly deserve many 5 stars from me! I greatly appreciate your kind service and showing up to support the community! Many thanks for the enjoyable experience banking in a small town. Kindly, Diane D :)

Unfortunately our mother lost her battle to cancer on February 20th - 8 days later my sister (the…read moreadministrator of the estate) and myself went to where our mother did her banking Metro North Federal Credit Union in Waterford, MI with her death certificate and probate paper naming my sister as the administrator. We intended to close her account and open an account at our bank for our mothers' estate to continue paying her monthly bills mortgage, utilities, funeral expenses and misc debts. We were told we could NOT close the account and collect the funds because our mother had a credit card through their establishment and they were taking all her money to pay the card that was current and NOT delinquent at that time. We asked for proof that she signed and was aware of their tactics and they could not produce us with this documentation. Then to add fuel to the fire 15 days later they have the audacity to mail her a letter that her loan is delinquent with late fees added - how can we pay her loan through them if they have all of her money? And knowing that she is in fact deceased how can they charge her late fees - who does this? They are atrocious! We would just request that they release the funds to us ASAP so we can take care of our mothers finances. I would also add their customer service tactics are poor as well the lady that did this said "I know her well!" And never bothered to say anything that someone with a heart would say like I am sorry for your loss or I am so sorry she passed nope she was only concerned with the dollar bil signs!