Been going there 1 year. So far, almost never a wait time. Teller and desk people very helpful…read more Clean, conveniently located at a traffic light.

I don't understand why so many branches are closed, they are just packing more people in to one…read moresmall space. Not to mention they closed the drive through. They kept the branch with the smallest parking lot open and never have more than two tellers. Pure corporate greed. As I'm typing this I'm standing outside in a line 10 people deep. I really have to close my account, ugh!

Bank of America has the most horrible customer service! Customer loyalty apparently means nothing…read moreto them. I closed my BoA Visa back in March. I just got a statement saying I owed $12 plus $1.50 interest per month that it wasn't paid. Seeing as I had closed the account months ago, I assumed it was in error. I called them to dispute the charges and was told that the charge came through in February, when the Visa was still valid. BUT, they've been charging me interest on a closed account? They reported me to the credit bureau!!! After years and years of being a client (mortgage, savings, checking accounts for my whole family) and NEVER missing a payment on anything and carrying no Visa balance......REALLY BANK OF AMERICA??? You ruined my credit score over a lousy $19.50? I hope that everyone who reads this takes note and realizes that personal service does not exist anymore in banking, atleast not with Bank of America. When the lady on the phone asked if there was anything else she could do for me, I said "how can there be anything else when you haven't done a single thing to begin with".......I can do my own bit of reporting....negative FB and YELP reviews is what they're getting! #bankofamerica

HOW THE PHUCK YOU GUYS NOT HAVE AN EMERGENCY HOTLINE FOR HOLIDAY CLOSURE? I literally went to an…read moreATM and made a cash deposit, used my card twice at BP for an inside purchase; I go to by gas and I can't because your system SUSPENDed MY CARD, AND TELLS ME TO CALL!! WTF???! When I call, your system tells me no one is available because of the holiday call back another time??!!!! I have no PHUCKING GAS AND STRANDED, I'm fortunate to have AAA, or I would be screwed right now!!!! Stop SUSPENDING MY CARD UNLESS I SAY THERE IS A PROBLEM!!'DAMN!! To improve start with having a 24 hr help line, hire some remote workers or something. But having to wait Two days to access money is BAD BUSINESS AND IM DONE!!!

We have banked here for over 2 years. They are friendly, proficient, and efficient. They interact…read morewith my kids kindly and always seem like they are trying, even when they are busy. They always ask what they can do to help, but aren't cloying or wasteful of our time. They nailed the sweet spot!

As soon as Orsa took over CFCU the service quality went to sh!t. And it's not the employees fault…read morebecause, there are no employees anymore. It's much more profitable to lose half the staff and shove the extra work load onto the remaining employees. Expect to wait an extra 15 to 20 minutes for service on top of what you would normally wait. I waited 35 minutes in the drive thru line with only one car in front of me. Wasn't that cars fault, there was simply no one tending the drive thru. The woman behind me backed out and left. This isn't the only time I've had to wait an unreasonable amount of time since Orsa took over. It's simply the straw.

Deeply disappointed about the change of name from CFCU to 'orsa' and the expenditure of needless…read moremoney on naming rights for a theater in Detroit, etc. What a waste of members' money. Perhaps this explains why 'orsa' does not have competitive rates? Because they are spending money on sponsorships and such? Not to mention all of the new colors and logos and signs? Unacceptable. The name change came as quite a shock - there is no reason why members were not forewarned. And when I clicked on the link online providing information as to 'why' the name was changed, it only confused me. Now if CFCU had simply stated that their name was too commonplace, my family could have mostly gotten on board with the renaming... but instead they concocted a story about our community's connection to Daisy [the air rifle company once in Plymouth] and a bear...? It is a bizarre rationale. I really liked our former name 'Community Financial Credit Union.' My kids opened their little savings accounts at a Plymouth elementary school with CFCU; my husband and I opened our first joint account with CFCU and have been members over 30 years. I think the word 'Community' was crucial, and I do wish they had at least maintained that word in the title. Anyway, the renaming seemed like poor timing given governmental and stockmarket instability - it was also bad timing as we were in the middle of dangerously cold temperatures, yet 'orsa' had guys outside changing their signs. I felt so badly for them. Further disappointed that when I called to give feedback to the president/head, I was funneled to a customer service representative. There was no mechanism for me to give feedback to the president or board. So I spoke with a customer service rep who seemed understanding and listened to my complaints, reassuring me that someone would contact me and that my feedback would be heard... and of course nobody called me back or emailed me. Personally, I work in an institution where, if a client wants to speak to the Director... we transfer them to the Director's secretary who passes the message on to the Director; there are no layers of people to wade through to reach the top. Apparently that is not the case at 'orsa.' We had generally been happy with our customer service at CFCU, which is why I gave two stars instead of one. I do hope that 'orsa' will make better choices moving forward - we are one step away from switching to another credit union after this renaming stunt and the unnecessary expenditure of money.

The location is kind of hidden but the parking lot is easy to navigate and it is easy to exit to…read moreparking lot-traffic is never terrible leaving this location. But beware-the driveway sign to enter is kind of in a hidden spot so keep your eyes peeled when looking for the driveway if you have never been here before.

This place has no reviews so I'm sorry in advance to mess up their star rating but I have to share…read moremy experience, not just a one time issue, a second time issue, even a third! This place deserves a one star rating in every imaginable way. Why? The worst is the first reason, the most important one on why this business at cccu in Northville deserves the one star. Incompetent employees- so when I say incompetent, I MEAN IT. 2 times now, around 330pm, I asked the employee to deposit hand held cash into one of my accounts. She did, I get a call at 345 ish, telling me she miscalculated how much she counted and how much she put into my account (other words, she was short money on her register because of my transaction she handled). She was short $10ish dollars and said she would proceed taking $10 out of my said account to account for her loss. I wanted to tell her that is inappropriate, and this unacceptable for a CREDIT UNION of all places, but figured it wasn't my place. Probably her boss will tell her to not mess up again. I didn't say that, but I wanted to. What's disrespectful is how she said she was going to take money out of my acc for her mistake, not a "can I" or "will you allow me to"? It was "here's my call, I'm going to go take money out of your acc". Incompetent employees part 2 - another day, probably a week or two later, I go back to the establishment to deposit some of my cash tips I earned. I reluctantly was served by the same girl. The same one from the above experience. This time, I watch her count her count the cash I want deposited. Oh, and I counted the money before walking in there. So to the reader of this, I knew how much I was going in with. Twice. I don't think she recognized me. Again, I entered around 330 this time. You want to guess? Yup, again 345 I get a call from her manager (or so this person says on the phone) telling me that yup, she deposited a few Pennie's into my account more than she should bave (not $10 ish like the last time, but a few Pennie's). And that the lady who served me has to adjust her till and remove the extra Pennie's from my account to make up for her incorrect till. Not that I'm a strictler but given my past experience in the same exact situation with the same location, same employee I was pissed. I told the so called manager on the phone that this has happened to me twice now, with the same girl, and she needs to either be trained more effectively or moved positions because AGAIN it's unacceptable for money "trip ups" to occur at a credit union. The manager seemed dismissive and unapologetic. What's worse is just like the girl , there was no "would you allow if we deposited money out of your account to fix the mistake on our end" or "do you mind"? No, it was demanding. It is not my mistake, it was your fault, CCCU in Northville! Safe to say, I haven't been there in months since. That was the last straw So, please, avoid the black haired, long haired, girl with a light medium complexion who looks mid 20s. Now as life happens, I needed to go back to this location a third time -even if it reminded me of the unethical experience from months prior. So I go..... Upon entering - three or four employees chit chatting with each other. None of them acknowledge me and continue speaking with each other. They see me, in standing a few feet from the center of where they're positioned speaking to each other. "I can take you here" one of them says. Not even happy kind of like I burdened their chat. I spot the manager. The one who called me on behalf of one of her employees. On her phone, in the open. She's texting, swiping videos with the volume on, oh sure, she can have time to watch funny TikTok's but can't train her employees so my situation wouldn't have happened. That made me mad. Little to no customers in the building - yet your coin collector is down? No sugar for my coffee? Popcorn machine is ALWAYS down too. The other metro Detroit cccu's have it on (or even have popcorn ready in bags for you to grab as a convenience!). I haven't seen the lady employee who "helped" me both times, the one who made mistakes during my transactions but in case I do, you do, or the manager sees her, please train her otherwise I will go out of my way to another location. This place is the absolute worst from lack of food, coffee, competent employees, manager is not so much herself & broken or "down" systems for the convenience of the customer. Theres hardly anyone in here. I wonder why. NO. I KNOW why. These reasons make my experience, I wonder why everyone else isn't here either.........

I had an appointment here with Manjola to discuss transferring/cashing a CD that my deceased…read moregrandmother opened in mine and her names. I brought all the documents with me and she took copies and said I would require another appointment while she researched how to process with my name change after getting married. She said she would get back to me. 2 weeks go by and I called and left a message for her. I am pretty patient at this time but how long can she need? Another few days pass and I speak to someone who says she is not in that day but she would have her contact me. That was early September and never any follow up while she has copies of my marriage license and grandmother's death certificate. From their website page for that location, Manjola is the bank manager. I have serious questions if the bank manager didn't know how to process what has to be a pretty commonplace request and also is not concerned with follow up. She had asked me if I wanted to transfer the cd and open a checking account there. No thanks. I use Bank of America and they take great care of me.

It has been a good bank for years . They closed the branch near me and now it is difficult to get…read morebanking done. There is a lot of traffic due to construction. I am thinking of switching to a different bank

Is there a zero star rating. I went in to with draw a large amount of cash. I was received with, "…read moreexcuse me sir there is an atm outside". I said I need 10k cash. They replied that I have to give them three day's notice. I mentioned I had called the Flat Rock location and they told me not to worry come in anytime. I assumed that it would be the same at all branches. The staff at the beck and five mile locations act as if you are interrupting their social media time on there devices. I'm surprised that BOA doesn't close this location..... If you have no cash why are there six employees sitting on their phones.