Greeted warmly and teller quickly handled my transaction. Branch is SPOTLESS and well run. HIGHLY…read morerecommend!

The people that greet you here are very nice, but the person in charge of accounts is very rude and…read moreunprofessional. The nice people told me they would send the unprofessional person a "message". I guess this is because they didn't want to speak to them directly. I wonder why?... Waited around 30 minutes to be seen. Looked in the office window and this unprofessional person is not with a client but rather eating and yapping on the phone about political nonsense. Office door was wide open for all to see and hear. Taking my business elsewhere and I suggest you do the same.

Just wanted to affect the average score on this place. It's a fine branch with helpful staff,…read morealways been perfectly nice and helpful. For some terrible reason they don't have a date marker on display, which is surprisingly annoying, but is this a one star establishment? Nope!

Comerica online banking is randomly shorting my payments. Call center says they deny…read moreresponsibility. Customer since 1997 and they said they didn't care I was leaving.

Worst slowest service EVER. the drive thru is even slower, even if it's just a simple deposit…read more... I've been sitting here for over 15 minutes already.... like what is the problem? If you can't make a deposit in a timely manner, you should not work in a bank

I needed to get cash from ATM and this location had 3 of them but the 2 I tried didn't work. There…read morewas a lineup of about 4 cars waiting for the 3 at the ATMs to finish. First screen said machine "cannot dispense cash" so back around and in line to wait again. 2nd ATM's touchscreen wouldn't recognize touch no matter how many times you touched it! After card inserted I was trying to enter code and got, "Do you need more time?" and eventually it spit my card back out. Tried twice, same scenario! I don't know if the screen was so hot from sun beating on it that heat from finger to activate touchscreen not registering , all machines facing West and no shelter or overhead protection. I went to see if there was a walk up ATM and no luck with that. What a crazy and disappointing experience!

I decided to go a little further away from the downtown Royal Oak area or Woodward…read more The bank I would normally go to is off of Woodward and it's a mess during the Woodward dream cruise today. There's so many cars and people everywhere and the cars are even blocking them while roads crossing Woodward. There's a little bit of a wait here for the ATM machine. The bank close at 2 PM today. Although there's only one ATM machine here in the driveway, it's moving along fairly quickly. I never realize that there was a limit of cash and checks that you could deposit at once. It's put back one of the checks and I had to deposit the first group and deposit the single check on his phone after the first transaction.

They USED to be great, if you have to call them... GOOD LUCK. As I type this... I have been on…read morehold for 23 minutes!!!! Absolutely UNACCEPTABLE.... DO BETTER, your customers WILL go somewhere else!!

Vibe Credit Union in Berkley has always rated a 5-star rating until recently. My wife and I are…read moreboth undergoing serious medical issues and have had long hospital stays. Our identities were stolen during hospital stays. Resolving this issue has taken months and hopefully will be resolved soon. In the meantime we have been unable to access accounts, etc. Getting in touch with anyone above the branch manager is impossible. Very, very slow response for medical emergencies.

PUBLIC ALERT!!…read more Normally when I do business with a company and something negative happens I do not instantly go and give them a bad review because everyone has an off day. However, I am putting 5/3 Bank on blast for what I experienced this past two weeks. I received a check from a family member and deposited it in the bank. 5/3 without due diligence automatically flagged it as fraudulent, blocked me from accessing my account and was told that my account will be closed within 30 days. I found this out after trying to access my account the following day. After spending 15 hours on the phone between the bank manager Harvey and the fraud department, they finally determined after finally doing there job that the check was not in fact fraudulent but that they were still keeping my account locked until said funds cleared. I learned that they had the funds from the issuing bank for days but that they were going to keep a hold on my bank account and all funds until the pre-determined block was expired. 1st, they had no right to hold my account hostage and second, no right to continue to hold my account hostage after they knew they had the funds. Today, I wake up after said hold was expired and tried to use my debit card and it would not work. After calling the bank, I was told they had closed out my debit card for not using it for six months! Really!?! I had just received a new card not even a month prior because the last had expired. I was told that the bank could do nothing about it because it came from the back office and that a new card would be issued expeditiously. However, expedited means 5-10 business days! Unbelievable! I was with a credit union for 20+ years but due to moving away for a few years I had to change to a bank for easy access. I never had any issues with the credit union. If you value your money and not wanting it to be held hostage, please NEVER DO BUSINESS with 5/3 Bank. Needless to say I have already opened an account with a credit union.

Very poor customer service. I was charged $20.00 for a mortgage payment deducted by autopay. I'd…read morecancelled autopay,(I thought) and made the payment two days prior to the due date. Even though they showed the payment on the account, they still charged me the fee. I talked to the representative via phone and he verified everything and said he could not waive the fee and suggested I go to the branch. I asked the representative at the branch and was told they could not waive the fee. I asked him to call the mortgage department which he did with the same results. I requested someone higher in the organisation, and was connected to a supervisor, who only echoed everyone else. For a $20.00 fee they lost me as a future customer and didn't seem to care. I will not deal with 5/3 in the future and will advise all my friends and associates the same.

Where do I start? We do have a remote deposit. But occasionally there are checks that won't scan so…read moreI have to take it to the bank. Heather is always pleasant when I go into the branch. Everyone is super nice here.

Used to be a Charter One and now is a Citizens Bank, same green color......the color of money lol…read more Some points in their favor...... - ATM is never down - Friendly/smiling staff -Treats for dogs - At most the inside line has 1 person waiting - Candy for kids Thumbs Up !!

I am trying to leave this bank as fast as possible. The overdraft fee situation is out of hand…read more Last month they literally charged me $400 in overdraft fees in less than 24 when I specifically signed up for no transactions to go thru unless there were funds in the bank. I use a bank account for two reasons to deposit my social security disability check and to pay credit card bills. That's it. And every single month they are literally stealing money from me. I hate this bank and can't wait to change banks next year

Great Fcu but this location needs help. They seem to have a lot of tellers but really just show no…read moreurgency to help the next customer. I've been to the one in auburn hills where they move much quicker to help the next customer. Hopefully this location will be able to learn and improve in the future.

GO GREEN! Just don't go to this bank. They lack branches which makes it inconvenient if you live in…read moreDetroit. The people who work in customer service are extremely incompetent. I had a checking, savings, credit card and an auto loan there and decided I didn't want to bank there anymore. As a punishment they revoked my access to paying off my car online, seeing my payment statements and balances on my auto loan. I had to call every month to pay and get updated on the new balance and confirm they received it and deal with children who always have different answers because none of them have been trained to know the same information. The people in the Berkeley Branch are decent people who thought it was ludicrous that my access was revoked (I literally couldn't log into the site) all because I didn't want my hard earned money to be kept there despite being a loyal customer and paying my auto loan on time. They weren't able to help but agreed it was ridiculous.