I have always been given nothing but the most excellent service at the location in Sorrento Valley.read more

What a horrible financial institution! I've never in my life experienced a bait and switch with…read moresuch horrendous customer service to follow. I was approved for a new auto loan based on having a $1,500 deductible on my insurance and now they are requiring a $1,000 deductible, which is ridiculously outdated and not cost effective at all. I'm guessing they are getting kickbacks from the insurance companies they hire to "add on" extra insurance to consumer's loans after the fact (which is illegal). Do not do an auto loan through them, and be careful if you purchase through a dealer who assigns your loan to them. I even offered to keep the $500 difference in the deductible on deposit with them and they were very unreasonable. Please, tell everyone you know not to bank here or deal with this institution!! They are just awful!

What a rotten bank. I had a horrible experience with GRACE on 10/22/2021. Can't get past that…read morehour plus of my life unfortunately, but they definitely treat CERTAIN customers with a bias and treated me like a straight up criminal for being a fraud victim. I called their corporate call center and the supervisor was "in a meeting" wink wink and of course never responded. This place sucks and I was treated like I was trying to commit fraud for using my OWN information. Also, being asked to open an account at a teller window is asinine. Asking someone with fraud on their credit to do this in front of the entire bank, unacceptable. Asking me for more and extensive RANDOM documents piece by piece is the biggest load of BS I may have ever encountered. Grace, thanks for the TERRIBLE service and ending sarcastically with "have a GREAT day," you have problems. I can't believe how shitty of an experience this was. Thumbs way down. I may recommend this joke of a bank to my worst enemy, but no one else.

Sold me and my information without my consent to Elin Financial. Lost my information and neither…read moreElin and Blu could tell me what transactions were in the $300 that Elin claimed I now owed them. Bunch of clowns running the bank now and I closed my accounts. Had to pay that totally opaque number to close my unactivated new credit card, zero records available in either's customer service as to what charges and transactions made ip that total.

Just moved down to San Diego and needed to deposit cash. Whichever lady was working on may 6th is…read morean absolute gem and the sweetest. She was super quick, gave me a voucher because i accidentally parked in the garage and she also showed me where to park for the next time i have to come there. Wonderful customer service on her part and very sad i didn't catch her name.

I made contact with this bank on behalf of my dad who has dementia and I'm managing his affairs. He…read morehad a rather large check that he misplaced and let expire that I was trying to get reissued to him. There was a phone number to a corporate office and a reference number on the check but no one would tell me what it was for because I could be committing fraud and to go into the local branch. I stopped in the La Jolla branch and was struck by the lack of people at the bottom of a big bank building. There was only one teller lady and no customers at all. All she ever would do is take a copy of the check and refer me to the corporate office. I did this several times and finally met another man who was management and told me they would honor the check for 3 years but could not tell me what the check was for and would not reissue just instructing me to tell my Dad's regular bank that they could cash it. Problem is no bank teller worth their salt will accept an expired check. So I go back to see local manager who hides behind the gatekeeper lady who again copies the check and refers me to corporate. Couple of months later, I find paperwork that proves my Dad was an employee and was able to get his money thru the A/P dept at corporate. Why couldn't they just tell me that? Those La Jolla employees are WORTHLESS. I would never want to do my personal or company business with them.

I highly recommend this branch from greetings by the teller to working with our branch team…read moreNicholas, Alicia and Bao our experience has been amazing. 10 out of 10. They are great at problem-solving and give honest and genuine advice based off of your future goals. If you're looking for a new home team, they are it!

Great Chase location situated in a plaza right off the 805 exit in Sorrento Valley. Plentiful…read moreparking and a minimal wait on a weekday morning. Had a few questions regarding my account and Brent Carpenter provided outstanding assistance. Very knowledgeable, warm, and helpful. My outstanding items were promptly resolved.

1. We recently purchased a home and closed back in May. On the closing disclosure, Axos stated that…read morethey would not be selling our loan. A month later, we got a letter stating that our loan had been sold. This seems very strange to me. If a lender promises they won't do something, they should actually follow through on that promise. 2. During the closing process, about 11 or 10 days before close, the loan officers asked us how we wanted our vesting on the title worded. 2 days before close, their lawyer apparently told them that the way we had wanted it worded wasn't correct, and recommended it be worded another way. I don't know why they didn't speak up earlier when we asked them for input as to how to word it, and I don't know why we're even asked how we wanted it worded when apparently we don't have a choice in the matter. It also doesn't help that the loan officers we worked with were not able to offer recommendations on how to word it. Perhaps they could not do so for liability issues? Or did they not know the different options for how to word the vesting? If it was the former, it would have been helpful for them to tell us that. But then the lawyer told us how they wanted it worded anyways? Very confusing process. 3. Attempting to schedule recurring payments online, the website seems to be broken and is not allowing us to do so. I eventually reached a human being (see #4) and we were asked to print out a form and fill it out and email it back in. Just moved to a new house and haven't yet set up the printer, so it's a bit more of a hassle than I'd like. This is broken. Please fix it. 4. Called their customer service line several times. A couple of times, I got to the point in the script where Evo AI asked if I wanted to upgrade my account security through adding biometrics. I said no, because that was not the purpose of my call, and it hung up on me. This is broken. Please fix it. The only saving grace in this whole process was our loan origination officer, Kelly Lord, who was very patient and helpful and even went to bat for us to match a competing offer we had received.

Should be renamed Satan's Bank…read more They are thieves! Try to call, you're sent to india to someone who can't speak anything near fluent English, ask to transferred Stateside so I could understand them and no, unable to transfer. They pay almost no interest, Dad put beneficiaries on his account before he died, they refuse to honor it and locked me, the POA and Guardian out of the app!! They're demanding probate and refuse to provide critical IRS data even though he is deceased. I'm filing with every government regulatory agency on their lawlessness and attempts to confiscate hundreds of thousands of dollars. Stay away! You've been warned!

I do not bank here or with this bank, however came to this location to inquire. From the moment…read morethat I had entered, I received excellent customer service. I can understand why this location has high ratings as the girls that work this location specifically on this day I witnessed knowing the customers by name, being very friendly and accommodating to the needs of the customers. Gaby I believe was the one who assisted me and she went above and beyond in providing customer service. If I was looking for a new bank this would definitely have me sold to open up an account. This location interior is clean and inviting. They have 2 areas for seating and and at this specific time around 330pm there was 3 banker's working. The location does have some foot traffic and there was no long line waiting to be helped. Upon entering the parking location they have a separate entrance for drive-through only. I noticed that there was some assistance being done through drive-through depending on who was available and and it sounded like the old fashioned air drop being used because of the suction noise and the fact that I heard the teller say it's coming right down over the intercom to the customer. The parking lot to the main building is a paid lot, but don't worry as long as you are there less than 5 minutes I believe there is no charge over 5 minutes they validate. Since I had some questions, I was there over the 5 minute mark and my ticket was validated upon exiting the parking lot my ticket price would have been $5.80. Please note the parking is an increments or a fraction thereof.

I had originally phoned in and spoke with Laura Venegas who claims to be the manager/supervisor,…read morelet me first off say i was transferred around 3 times and finally reached to speak with her, she did not have the right answer and was extremely rude and asked if she could call me back because she claimed to be busy but i never had gotten a call from her, was not apologetic either. lacks basic customer service! i am writing an email regarding to cooperate.

I have used Torrey Pines for a business loan for years. I had some problems recently, and had…read moretrouble having them resolved. Today I walked into this Torrey Pines for the first time, possibly with a slightly negative attitude. Anna Marie, Vice President at this location, took the time to help me. She took someone that was a lost customer, and flipped me immediately. She listened, understood, and solved the problem 100% without any nonsense. Simply put Anna Marie was awesome, and the sole reason why I now will do further banking at Torrey Pines. This lady is a a true asset to Torrey Pines. Thank you.

From the owner: Western Alliance Bank, Member FDIC, offers a full spectrum of tailored commercial banking solutions…read moreand consumer products, all delivered with outstanding service by banking and mortgage experts who put customers first. Serving clients across the country wherever business happens, Western Alliance Bank operates individual, full-service banking and financial brands with offices in key markets nationwide.