I literally just moved to this area and the smug rude lady I dealt with in this place is making me close all my accounts with Chase! Didn't bother to take me privately into a desk area where I can open a new act take my name off an old act and look at my CC balance. Take some things off auto pay. If these are things bankers can no longer do I don't need a damn bank!! My debit card was flagged as fraudulent down the damn street and these lazy people couldn't even remove that? Absolutely worthless! I'm not paying $15mth for this crap. read more

I had a mixed experience here , Went in 9/19/22. I filled out a CC application online and the bank couldn't verify my address . I decided it would be easier to go into the branch to get my application done face to face . The Good- I was greeted and acknowledged right when I walked in , I communicated what I wanted and I got help in less than 5 min. The guy that helped me got the application squared away with a new card coming in 1-2 days , also helped me add the new number right away to my phone wallet for immediate use. He was helpful. The Bad- probably why I won't return . The guy that helped me , I forget his name . I told him clearly 2- 3 times . My application didn't have the correct address which is why it got archived in the system . I brought in the hard copy proof today to redo it . His first question to me was "Are you a citizen?" I stared at him blankly for a second and said.. yeah. I was thinking , I literally just told you multiple times what happened, what's the need to ask that? It has nothing to do with what I need help with . I brushed off the micro aggression and just finished the process . I wonder if he asks all the other customers, that are white and look like him if they are a citizen before he helps them ? Or perhaps he felt the need to ask me , because you know , brown ppl couldn't possibly be American citizens , that HAS to be why I'm having problems, just go ahead and ignore the whole explanation I gave you about why I'm here . I get that this is a small , not very diverse town and we've had our fair share of run-ins and micro aggressions, but if you're working with customers on a daily basis , watch the offensive, inflammatory things you might be thinking and maybe just don't say them out loud. read more

I called about a notary, they asked some questions set a 10am appointment, the notary came out was very demanding want ID and proof of an account, which I was not asked about, and had an account for years but got charged for a cashiers check years ago so l closed my accounts, My dad who is 95 is who needed the notary she just flat turned him down what a horrible bag, I would NEVER consider opening a Chase account in fact I helped my son open an account there, which I will now have him close asap. What a rude lady and horrible business, hope to see you go out of business soon, losers! read more

Great local team I have worked with for trusts and other banking needs. Always friendly, patient, professional and helpful.

Unfortunately this location is not interested in helping customers but rather ensuring they are out on time. Waited 45 min to be helped which put us past closing time and were told they couldn't help. The very least we could have been told at the beginning of our wait they weren't willing to stay and we could come another time. Maybe we have the wrong expectations or wrong place to bank. I realize this isn't a reflection of the entire Chase bank, but this experience has driven our decision to look at banking elsewhere. read more

If I could leave a zero star I would. Here's why: The events that took place in my life this year caused undue hardship forcing me to have to "embrace" the debit card protection and overdraft fees for three months in order to keep going to work and keep bills paid until last I could receive my yearly bonus. Last Friday I received said bonus from my company. Deposited it into my account first thing Saturday morning. Guess what? My account has a hold now. Debit card frozen. The same bills are being returned that I literally pay every month. Why? You literally let everything clear the previous three months. I mean EVERYTHING!!! What's the issue now? You aren't getting any fees because the deposit is more than sufficient to cover outgoing cash flow? I asked this question to three different customer service agents, one being a manager, and got three different answers. None of which that actually helped nor shown good customer service. The common theme: "It's all automated. I can't do anything." The fourth try to this branch: I was met with a recorded message that they were busy, call the 800 number that I already spoke to the previous three and then hung up on. This is BS and you know it. I have literally deposited checks from my employer into my account for over three years now. Nothing new. Thank you for demonstrating that you have no customer skills at all, that you are just "automated". I know now to no longer do business with your establishment, and will be sure to pass the message along to anyone thinking of doing business with Chase, including my employer. Corporate greed is what is wrong with this country. on read more

I have banked here for years and just recently in the past 6 months or so service has been slow and policys inconsistant. After over 15 years at this bank (washington mutual before) no one even knows my name. The turnover for employess is constant and they seem to not be knowlegable in thier own policies. I will be changing banks unfortunately. read more

Sandra was outstanding customer relations. Answered all my questions. Ashley then called an also answered all my questions. This place has always been helpful. read more

Blonde girl that works here is the WORST. She's always miscounting & everyone is always correcting her. How do you work at a bank & not know how to properly count money? Everyone else is absolutely fabulous I love this bank service is amazing!! But when I see her I want to turn around and leave immediately because I know she's going to screw up. read more

I've never experienced such horrible customer service until today. My home was recently flooded. My insurance company cut me an emergency check to pay contractors right away. Since Chase owns my mortgage, they are required to endorse the check. I visited my local Chase branch in LAKE STEVENS, WASHINGTON today to get my check endorsed. The branch closes at 1 p.m. on Saturday, so I arrived at 12:10, plenty of time to get my request processed. When I arrived, I was asked to wait for a personal banker to see me. There was only one personal banker in the branch at the time. While waiting, two other customers casually mentioned to me in the waiting area that this branch has poor customer service. I was hoping this wasn't true. After waiting a considerable amount of time, the personal banker finally approached me at 12:57 and told me he would not help me because they were closing at 1. I explained I had arrived during their business hours and had been waiting for nearly an hour, that I had lost my house to a flood and I needed this check endorsed that day. He showed no empathy or compassion for my situation. He blamed me instead for waiting around so long when they were shorthanded. He never said, "I'm sorry about your loss," or "I'd like to help you, but I'm unable to." He made no comments of compassion as you would expect from a community banker serving on its members who's just been through a tragedy. I expected my bank would step up for me in this time of crisis. I guess I expected too much. It wasn't clear to me if the personal banker was unable to help because bank rules barred him from working past 1, or if he just didn't want to help me because it was inconvenient for him. Either way, to be turned away from my bank when I needed help in this very desperate time was unforgivable. Shame on Chase, and shame on the personal banker for his callous treatment of me. This is not a "community" bank; they made a resounding declaration of that today by turning me away. read more

I just wanted to thank Mr. Paul Butler he went above and beyond. I went in with a few questions and concerns about different service fees I have been getting charged. He wasn't able to help me right away then i was in a hurry trying to get to any appointment. Lets just say that it wasn't my day that day. I recieved a phone call 20 minutes later from Mr. Butler letting me know he figured it out and got all my services charges refunded and if any other issues to contact him and he would help. I appreciate that so much. I will continue to stay with Chase because of his customer service and how he went Above & Beyond for me. Thank you again. read more