Yes, I recommend this bank if you desire a local bank without conveniences national banks offer. I…read morecouldn't make a deposit via the ATM. The Sun City location made it difficult to open an account. And the Cedar Park location highly questioned my withdrawal. The app wasn't user friendly. And the locations don't have hours conducive to workers with a half-hour commute. New locations are opening but not soon enough for me. All that said, the employees are VERY nice! They are quite professional and were responsive to my needs.

After being with popular/ big named banks I'm really happy to have switched!! They're always so…read morekind and helpful when i come in to deposit checks, it was super fast and easy to set up my account, and we always have conversations when i do come in. They're very honest and trustworthy so i highly recommend them!!!

Kimberley Watson is a rockstar! If you need a loan or anything else bank emulated, I would go to…read moreher! I have been with Southstar since 2017 and never wanna place a home alone with anyone else! Kimberly and Southstar are responsive and helpful.

Kerri at the Leander location handled a lot of complex transactions for me recently. AAA service…read moreand super nice to deal with. Fatima at the Teller counter is always a favorite. So polite always recognizes me. Fast to help. Super respect. Hats off to this local crew!! Bill Chapman

This bank is solid. Great customer service all the way around. They helped us purchase a property…read more Gilbert Moreno was our banker. This guy cares about his customers. If you are looking at buying a property in the Central TX area, you need to go with this guy!! After helping us through the purchase of our property, he helped our company buy some equipment. Smooth transactions!! We even told our realtor to use Gilbert!!

BEST BANK EVER! I love that everyone is always so friendly! David is a great manager and the…read moreservice is stellar!

On 4/17/2026, $2980.00 was stolen from my RBFCU account. Even though RBFCU says they provide NCUA…read moreinsurance, they have denied reimbursement. They have said the facts show I clicked "ALLOW" to approve the transaction on a text they sent me. This is NOT TRUE. I never even saw the texts as I was in deep conversation with "their fraud dept representative". They want me to believe someone could have called me from their number but they won't believe that the same someone could have hacked and taken over my phone! My facts are that I received a text from RBFCU followed by a call from their phone # 210-945-3300 (the same # they alway and continuously call me from). Their rep proceeded to guide me to make transactions geared toward stopping and preventing the continued fraud being attempted on my account. When I immediately tried to call RBFCU fraud dept to verify I was talking to them, my hold time was 58 min/58 sec. They finally called me back 1 1/2 hours later from the same # 210-945-3300 they have always and continue to call me from. These facts lead me to believe it was RBFCU who stole my money! This bank in which I've been a member for 14 years has accused me of being complicit in a crime. I have all my money with these people. I have had car loans, home equity loans, cds, money market accounts, checking and saving accounts. I have excellent credit including a well above average credit score. But they are insinuations that I am a thief. They used to be an excellent company but no more. Please stay far away if you want your money to be safe!

Terrible experience. Applied for a HELOC and asked what the interest rate was and they said 7%,…read morewhat the amortization schedule was and a delineation of closing costs. Loan Officer gave a total of costs but then the processor said there were zero costs and no one would broach the amortization schedule question. I called the manager and he finally gave me a break down of costs , FINALLY. He said that they just make you pay $14 for every thousand drawn out. I used a loan calculator site and that effectively is 17% interest amortized over 25 yrs ... or 7% interest but 7.5 yr amortization schedule. They are screwy all the way around. If they're screwy for helots , they're probably screwy for ANY loans or savings accounts ..... anything. Steer clear of them. Go ANYWHERE else !

Worst bank ever. The bank staff doesn't care about the customer and has zero customer service. The…read moreother day I went in to get a check endorsed by the bank who was a second on my mortgage. I had received a check from my insurance company for hail damage. The work had been completed and the contractor needed to be paid. My wife and I asked to speak to a manager and we were directed to an assistant manager. This person had no clue what she was doing and admitted that it was her first day at the branch. The worst part of this is that the actual manager, who was sitting in the break room refused to come out and meet with us. The assistant manager had to confer with her because she didn't have a clue how to deal with our concerns. The real manager sklinked into her office and ignored our concerns. Pathetic. Uncaring, unprofessional, and unacceptable.

I wanted to send this review out because I have truly given up on staying any longer with ATFCU and…read morewill be closing my account. I have been with ATFCU since around 1999. I have had blatant fraud on my account a few times now but just recently some fraudulent charges over a week ago. I notified ATFCU immediately and as of today I still do not have my stolen money back into my account. When I went into the bank I was assured by the branch manager my money would be back into my account in a few days. Today I called and was told it will be up to 30 days for their "review". I had 6 fraudulent charges on my debit card totaling $501 through cashapp. I don't have a cashapp and never have. I shouldn't have to "prove" something is fraudulent when it is. With ATFCU the mindset is ALWAYS it's a legit charge until you (The member) can PROVE otherwise. Just like you are guilty until proven innocent. As if I am trying to get something over on the bank. It's seriously unbelievable. I have ZERO sense of security within ATFCU. Fraud has gotten out of control and it's now completely on me to stop it and I can't do that on my own and I know ATFCU will not help. My mother for example has been with Wells Fargo for years and NEVER has to go through what I've dealt with to get her stolen money back. It's always returned within 48 hours. That is how a loyal member should be treated. I am beyond disappointed with ATFCU and will let any and everyone know my experience with ATFCU. I hope I can stop others for having to go through what I have. No one should have to deal with this type of service. No one!

My go to bank institute. Such a good feeling when everyone knows your name when you walk in. I…read morehave never had to make an appointment . Crystal took care of all my needs with a genuine warmth in assisting me!!!

The tellers ask a lot of questions about what you are using your money for, why you need a…read morecashier's check, etc, etc. Seems very intrusive. This has occurred every single time I've visited in person.

We had the pleasure of working with Rochelle at the Cedar Park location. She was very…read moreknowledgeable and personable. And she was patient in answering all of f our questions.

I don't go to the branch often, but when I do, the staff has some of the best service I have…read moreexperienced anywhere. So friendly and helpful. Not only do they help with my request but they give me information to use my account better. I love the reward points.

So I received a check from one of their customers and decided to go straight to them to cash it as…read moreopposed to depositing it in my account first. Well I had heard stories of some banks actually charging a fee for this service. Yea I couldn't believe it either. Well as soon as I walked up to the counter I was given a friendly greeting. Wish I could remember the kids name(I'm officially old and get to call 20 somethings kids). And guess what no fee for cashing one of their bank's checks. Now that is customer service and that's what I'm all about. Capital One holds my car note and have always been courteous even during lean times and worked with me to get things back on track. I'm glad to see it extends throughout the company.

About 15 years I started my banking relationship with Capital One and it was as good as a banking…read morerelationship can be. Plenty of bank locations, low fees and an easy to use app. Over the past 24 months Capital One has gone downhill. When a Capital One ATM is down and RDC is not working; the only other option is to mail a check in. You read that correctly, mail ... In a digital world with no banking locations, Capital One recommends mail. Further complications arise as the back end systems no longer match what customers see on the app or on the website. An example, I did a transfer from one account to another - simple process. Online, on my app and an email follow up all showed that my money was available. But when working with Capital One, the back end system showed the money was still pending and the transfer was not complete. Capital One has horrible customer communication and making it worse, the communication you get internally (customer service) vs externally (email, what you see online and the app) are night and day different. As a small business owner this has me constantly calling to try and figure out what funds are available. Bank with CHASE, or AMEX or anyone else ... I would stay far, far, far away from Capital One.