I had an outstanding experience working with Saigeeta, Senior Service Manager at American Riviera…read moreBank. She helped me open my business account and made the entire process smooth and stress-free. Saigeeta was incredibly patient, knowledgeable, and thorough in explaining everything. She took the time to answer all my questions and made sure I understood each step, which I truly appreciated as a business owner. Her professionalism and friendly attitude made a big difference. If you're opening a business account at American Riviera Bank, I highly recommend asking for Saigeeta. She goes above and beyond to provide exceptional service!

If you are looking for a bank with outstanding customer service, this is it. We are in the position…read moreof having to set up a couple of accounts for another trust. We let Saigeeta Patel know of the situation by phone, she requested some documentation that could be sent digitally so that when we walked into the bank the process went quickly. Again, we walk in the front door and immediately feel welcomed. Every phone call is handled quickly. Great staff, great service!

I used to bank here but they do not support their customers. I asked for a overdraft refund since…read moreit was not my error but they told me no. It's amazing that they care so little about a local business. Go elsewhere.

On site help is good, although I don't understand them asking me what I'm planning on using my cash…read morewithdrawal for. Online help is very poor, constantly getting locked out and trying to reset is frustrating. Will be changing banks this week.

Run as fast as you can from this bank. The branch manager, and I'm so surprised he is a manager, is…read moreone of the most condescending, macho, power struggling males I have ever dealt with. From the time I opened the business account, he was a problem. I should have left but stayed because of the location. Don't make the same mistake as I did. This rude manager will do nothing for you

This bank manager has been arrogant and insincere in his desire to help in the past. He is rude and…read moredismissive. I do not want to change banks because of my autopay and do not want to to have to set it up elsewhere. Heidi at the branch is polite and helpful however she does not have the authority to which only ''the manager must do it''.

I'm a cancer patient on my way to Chemo and was having a bad day,I waited in line for 10 minutes…read moreonly one window open on a Friday noon. Eric at the slo branch asked me if I was angry with him 3 times I expressed it had nothing to do with him, he repeatedly harped on me that he felt I was taking it out on him. unfortunately at that point I snapped at him by insisting that he give me my F'n money. the manager came out and asked if there was a problem Eric said no. I said yes, I didn't care for the way he was being accusatory against me. The manager then asked me to stand over in the corner to wait for my withdrawal, I was appalled that she request that, not paying attention to what caused me to become upset at her employee or even attempt to remedy the situation. Eric said he had to go to the safe for my money, another few minutes I waited. He returned with a fist full of twenty's. I told him I requested 100s he denied that to his manager(liar and he knows it) as I left the bank I exercised my 1st amendment right to tell the manager not to tell customers to stand in the corner addressing her with the b word. Like I said I was having a bad day and ERIC brought it out bull baiting me. The manager closed All my accounts, I've been banking with PPB 35 years! GOOD LUCK COLUMBIA!!! Bye bye!

Awesome. They have bailed me out of my stupid mistakes so many times it's unbelievable everybody…read moreknows your name and everybody's beautiful.

This particular branch of Mechanics Bank is outstanding. I went in there yesterday to close a…read morecouple of Estate accounts. Those are time intensive and complex. When I got there Assia was helping a clerk that had a problem with a transaction with a drive up customer. The customer needed something printed out and the branch printer that's used by the clerks was malfunctioning so Assia had to bang the paper feed doors on the printer about and fiddle with this and that while placating the customer about the silly printer while the line built up. We've all been there. Something simple won't cooperate and everything becomes a big mess while everybody in line watches. It's easy to lose your cool under those circumstances. She didn't. She handled everything, got it done and solved and then called for the next customer. Textbook. Then here I come with two estate accounts to close, Court Orders with Official Seals, just what you want. Yes, a clerk was on lunch at the time. Instant headache. Potential panic. No problem. Business as usual. She kept a level head, stayed in good humor and just ran it right through the system. That's not so easy to do at the best of times. Following an encounter session with a printer that's lost its mind makes it particularly challenging. No big deal here. Bravo. Nice. Easy to say. Not so easy to do. There's a reason that she's the Manager.

Briton Davis is an outstanding Representative for the bank…read more Answers all questions and finds the answers. He is the main reason I have chosen to bank at this location .

Bryan Crawford really helped me out. Without divulging too much information, I wanted to setup a…read moremonthly allowance for my wife and myself. Previously, this was sent by check. The Nipomo Post Office is very good at misdelivered mail. Bryan set ip a system whereby a monthly check would be automatically deposited into my bank account thereby eliminating the mail entirely.

I've dealt with a lot of companies over the years, but Schwab Retirement Services easily wins the…read moreprize for worst customer service--and not just once. It's been consistently terrible for years. When we submit instructions for them to execute--basic tasks they're paid to handle--two out of three times, they either ignore them entirely or send a vague, anonymous letter a week later telling us to call them. But here's the kicker: the so-called pension plan "customer service" reps don't even have a direct number. You're forced to call the general support line, waste their time, and then get transferred to the retirement department... who never pick up the phone. We eventually had to start including threats in our instructions just to get a response. It wasn't until we escalated to their ombudsman that they finally did what they were supposed to do in the first place. Most recently, a former employee tried to roll over their 401(k)--a straightforward process. Schwab screwed it up three separate times, mailing checks with the wrong name on them. This is after giving them written instructions, plus wasting an hour on the phone telling them exactly what to do. They've never fixed their broken systems, and it's painfully obvious they do not care about their customers, their responsibilities, or basic accountability.

Valerie is super fast and helpful!! I have been here once before with Eric who was also super nice,…read moretook his time forsure but still awesome customer service all around. This saved me till payday, y'all rock!

This place is a rip-off. I like to call these types of places "bottom feeders" as they prey upon…read morethe very poorest among us. Their astronomical interest rates should be against the law!

I now have no auto insurance thanks to Coast Auto insurance ADRIANA is a very unprofessional and…read moreincompetent person made me wait a week to get a quote then made up excuses saying my VIN number is not coming up then my VIN number did come up and they don't cover commercial insurance which is not true. All this after I sent her all of my information over email and she made me wait one week.

Jose left , he was an amazing person really friendly and quick . He would welcome us and thank us,…read moreexplain to us our policy and what we need and what we don't need , really honest . Now , This is probably my least place to go for my insurance after he left , the lady working there now , seems like she hates her job ! Someone Needs some customer service skills or someone to put her on check . All she said when I left " that's it " and I said " okay thank you very much " .... After I experience this , I'm thinking of looking for another car insurance . I don't know how people can act like this being in a customer service industry Disgusting!