Chase is a very large banking institution with locations across the country. It might not be the first to come to mind if you're looking for that neighborhood banking experience; the one where you're on a first name basis with the staff & they do the little extras to help you with your banking. After a lot of problems with debit card issues (apps not working, passwords constantly having to be reset, etc...) with our previous bank, we have been extremely happy with our local Chase branch. Everyone is always friendly and helpful & the online banking & debit card system works perfectly for us with no glitches. Thanks Chase Bank Loveland! read more

Chase Bank - Convenient location along Loveland-Madiera Rd - Banks & Credit Unions Near Me - Loveland, Ohio

My father was a customer of Chase Bank and used the Loveland, Ohio branch. He had an IRA with his six daughters as beneficiaries. My father passed away in April. My family has not been treated well during this time. On May 9th at 11:30, four of my sisters went to the Loveland branch to fill out the Distribution Forms. The bank has two private conferences rooms, a booth with a computer set up, and a coffee bar. This décor gives the illusion the bank welcomes customers to relax while doing business. My sisters picked up the forms and were about to sit down when a bank employee, Stacie, told them that they could take the forms with them. My sisters said they wanted to fill them out together at the bank. Stacie said it would take awhile to fill out and they could take them. My sisters said they had coffee and were fine sitting at the table. Stacie said that the bank didn't like people talking about financial information in the lobby due to HIPAA laws. Yes, a bank employee cannot speak of my financial information in the lobby, but I can. Even though my sisters felt extremely awkward and unwelcome, they sat together and filled out the Distribution Forms for our recently deceased father's IRA. Stacie made a painful situation uncomfortable and embarrassing. On May 9th at 4:00, I went to the Chase Bank Loveland branch to fill out my Distribution Form. An older teller gave me the folder and told me that I could take it with me. I explained that I live 30 minutes away and did not want to return home only to come right back. She said that Stacie was balancing the volt and it could take her 20 or 25 minutes. I said that was okay because it still saved me an additional trip. The teller spoke to Stacie in the volt. She returned to say that Stacie told her it took my sisters an hour or maybe an hour and a half to fill out the papers and I might want to take them home. I told her no thank you and sat down. I looked at my phone to see how long it would take to fill out the papers. It took 4 minutes. By this time, Stacie came out of the volt to tell me how much easier it would be if I went home. I informed her that I was finished. She was surprised and reluctantly signed my form. On May 10th, my sister in Michigan went to her Chase branch and filled out her Distribution Form. No one told her to leave to fill out the papers. She was told the original form would be sent in the Chase Bank Pony and be at the Loveland branch right away. On May 30th I called Stacie to check on the status of my dad's IRA distribution. She gave me the number to the Retirement Service Department. I spoke to an employee, Mari, who said that she had no record of receiving the Distribution Forms. She told me to call Stacie to ask when she sent them and have Stacie call her. I did Mari's job for her and called Stacie. Stacie could not tell me when she sent the forms because she had put the file away and apparently could not walk to the file cabinet. She told me that she would call Mari and call me back. I waited an hour and decided to call Stacie. Stacie answered the phone and with irritation in her voice said, "I'm in the middle of trying to fix the situation. We faxed the forms on May 15th. Our fax said that it went through but for some reason the other department didn't get it. We did everything right on our end. I'm sending the original paperwork by UPS and they will have it by 10:30 tomorrow morning." I asked, "why did the forms get sent on the 15th when we signed them on the 9th?" She said that she was waiting on the original form from Michigan. I reminded her that the form was signed on the 10th and send through the bank's pony. How long does the pony take? She repeated that she sent it as soon as she got the paperwork. She did everything right on her end. She didn't know why the other department didn't get it. She was going to send it UPS and they would have it at 10:30 tomorrow. I asked if the papers would be expediated due to the error. We signed the papers 29 days ago and the process takes 25 business days. Now, we are starting back at day one. She said, "That is up to them on their end. We did everything right on our end." When asked to produce the fax confirmation sheet, Stacie said the fax doesn't print paper. The screen either shows a check mark or an X to show the fax went through. She repeated that it went through. She did everything right on her end. Never did Stacie apologize for the inconvenience or try to speed up the process. From the moment we walked through the door, my family has felt like a burden to the employees at the Loveland Branch Office. We have accounts with Chase Bank and will be moving them. read more