This was my go to bank in Colorado. I used the drive through atm or the drive through teller, and…read moreit was fine. But their value shown through when I was in crisis. I had moved to Santa Barbara and was caught in the Santa Barbara fires. I thought I had deposited the cashier's check from first national to another online bank, and had voided the check. Mitskie Ha had taken care of me so I got another check, so I was able to relocate and have some funds available for the time being. I'm so grateful and cannot endorse this bank enough. Thank you! Mitskie is a winner!

I am extremely disappointed with Elevation Credit Union…read more My vehicle was repossessed yesterday, and I made a good-faith effort to immediately pay my past-due payments. Instead of working with me or offering any reasonable solution, they refused to accept my late payments and demanded the full balance -- something that is simply impossible given today's economic conditions. On top of that, communication has been very poor. Many times the bank is closed, understaffed, or does not have proper personnel available to assist customers. It is very difficult to get clear answers or timely help when you need it the most. Right now, many financial institutions are working with their customers and offering options during these difficult times. Unfortunately, that was not my experience here. I was willing and ready to resolve my account, but no opportunity was given. I expected better customer service, communication, and understanding from a credit union that claims to support its members. I would not recommend this institution or do business with them based on my experience. I will also be supporting upcoming laws in the State of Colorado that aim to bring more fairness and accountability to repossession practices, as situations like this highlight the need for better consumer protections. I hope they improve how they treat customers facing temporary hardship, because situations like this only make things worse for people trying to do the right thing.

5 stars eleven years ago to what would now be zero if that option existed…read more I am sitting here in the lobby frustrated again because they cannot even close my account competently. A 10 minute simple transaction is taking almost an hour. I am closing all of my accounts and never coming back because of multiple problems and difficulty working with them. I gave them feedback concerning one of the problems and was assured it would never happen again - it happened again. This does not give me confidence they listen to customers. The performance does not match the hype and marquee. I liked banking here at one time but they are hard to work with. Read the fine print of anything you sign. I cannot recommend and suggest moving your money. I don't trust them and trust in a financial institution is paramount.

We had an initial appointment at Wells Fargo to set up accounts, and our banker, Perla, stopped in…read morethe middle of doing this, saying we had to schedule an additional appointment to finish. We expressed that we took off work for the appointment, but because it was her lunch break she left us in the middle of this. Then, we experienced fraud, with all of our accounts drained. We took off work midday to make the appointment, and Perla walks in late, strolling in. She comes and says she's ready for us 10 min late with zero apology. Then, when we finally get to sit down, she's finishing up the work from a previous customer. The customer service is a complete disaster, and I would not encourage anyone to bank here. We thought due to fraud, we'd have some sense of urgency and sympathy, but were met with nothing. We don't have a single good thing to say about Wells Fargo.

Apple specifically is always rude . Every time I come to do my deposit or get change for our…read morebusiness, I hope I don't get her as a teller. As a whole this branch is awful. The "supervisor " has no idea what customer service is . There are no checks and balances. Some days I need an ID for a deposit, some days I don't . Some days I can use my digital ID and some days I can't . They can't check my transaction history to see who has taken my deposit in the past but I'm supposed to trust them with my money. It's a joke .

We switched to FirstBank after other, larger banks started tacking on needless fees and signed us…read moreup for unwanted (Wells Fargo) expensive services. We have been with them for 10 years now. We love them. No hassles, great service. Even when we dispute a company charge we can count on them to back us up and make it right.

This is the worst bank to bank at tried to take my money out and was told I could not take out…read morecash I had to use cashier checks I have never been so flabbergasted at some one telling. Me I could not have my own money

Great service. Competitive Rates. Customer orientated. Very flexable and provide expert advice as…read moreneeded.

I love this branch. They're professional and friendly which makes you feel welcome. They know my…read morename when I walk in and are so helpful!

I have been banking with Home State Bank since I turned 18 and I am now 28 and I can't really say…read moreI've ever had a bad experience (well, a couple of times there were some issues, but, reflecting on the past now it was pretty much my own fault). Anyhow, this particular location is my favorite and most frequented branch (the one on Shields street). I love all of the bank tellers there, however, Ashley is super fast and accurate (definitely the fastest money counter in the world) and she is very nice, friendly and good looking (I know, this isn't a beauty contest), but anyways... recently, I came in and my money in my box was all disorganized (I guess it was sliding around in my trunk and got all out of order) and she still somehow managed to get me in and out of there in no more than 5 minutes total (that's an estimate), it was $802 deposit of pretty much dollar bills with few $5's and 10'$ thrown in the mix (and maybe 2 or 3 $20's)... anyways... I hope to see her get promoted to manager or whatever comes next. The other girls there are also very great at what they do too, just not quite at Ashley's level, but VERY close. Anyway, thanks Home State!

We've used SSFCU for over two decades now for our joint accounts. I recently closed my last…read morepersonal account at another bank and transferred it to SSFCU. SSFCU has great rates and minimal fees, especially compared to the bank where my other account had been getting eaten up by fees. Should have made the switch much much sooner. Emma Harelson helped me understand the rates and fees in comparison, helped with opening the new the account, and to also open a Money Market account. She answered every question with knowledge and a smile. After my in person visit I had a couple more questions I asked via e-mail and again, Emma was quick and efficient in her response. She also followed up a couple weeks later with a phone call and while we were talking solved another issue so I didn't have to make an in office visit. Great personal service is becoming rarer and rarer these days but SSFCU, and Emma especially, are a consistent reminder it still exits.

Alejandra Nava was great help, She made setting up new accounts simple and fast and over all really…read morehelp full. Every time I go into the bank it feels like a overall friendly bank