As a 30 year member, I find that the quality of the credit union has dropped dramatically over the…read morepast few years. Branch closures have made it inconvenient to get to the single branch left in Tucson. An hour round trip now. The app and website are down way too much and phone calls for technical support after hours? A robot that can only offer to change your password. And despite having direct deposit for over 25 years...they told us a couple months ago that we didn't qualify for online check deposits on the app because we didn't do enough business through the account. This despite having paid off three car loans with them. One as recently as last year. It was really nice to walk into a branch and be recognized and called by name and to reach a human being when a phone call was necessary. We are looking at ending our longstanding relationship with what we see as a much changed business.

Poor service. Online banking upgrade is a stupid nightmare. Phone queue has 28 callers ahead of…read moreyou. No weekend hours. I'm forced to go in person to fix my on line account. If 28 are ahead of my phone call, I can only imagine how bad the line is in person. As Dylan said, "What price do I pay to get out of? Going through all these things twice!"

Why don't they close this useless place yet? It has The most disgusting service. The nastiest bimbo…read moreeye candy and also "smart" and extremely rude "manager helper" there, "educated" me how to call to customer service instead of distracting a "very busy" manager. I was going to close my checking account at BOA, cuz they were emptying this anyway, charging me without my knowledge every month 40$. Cuz they suddenly decided to change my checking account status from "student" to a regular. My formerly opened checking account status was "student", and was free of charge. But then nobody informed me, just changed everything and totally emptied all my cash account for their "service" charges. Meanwhile, non legal ppl can open BOA acc without SSN and free of charge. Anyway, their "bombo/guard/smartlips/rude" chick deserves to go back to school and learn a bit of Work Ethics and Etiquette. Her name was something like Erika or Monica, like a website professional showgirl. The real job of such ppl their is not to let a customers to close their accounts, so they get a rewards for keeping ppl to pay their money for nothing/service. PS. After I read other reviews, I realized, it's not me, it's a NASTY stuff working there. May be BOA doesn't pay them, unless they bring nasty rude attitude to a legal citizens with decades of BOA service.

Highly recommend this location! Marilyn in particular was incredibly helpful, professional, and…read morekind. Her attentiveness and thoroughness when handling my financial tasks was much appreciated.

Went into setup new account after a fraud situation. Online indicated we had to go into a branch to…read morecomplete. That was not exactly true. We did receive the customer service and professional support that I had hoped for online. D.J. and the rest of the team were awesome. D.J. made the experience pleasant and painless. Wells Fargo should be proud of this branch and team. My elderly mother was treated with the utmost care and respect. Appreciate you all! Took care of the mess incredibly well! Could not ask for more.

Been banking at this branch for several years. I found the staff to be incredibly helpful,…read moreextremely nice, and very pleasant. Wellsfargo hasn't had the best reputation over the last few years. But the wonderful workers at this location have always made me feel confident about the establishment. I'm knocking off one star because it can sometimes be hard to get an appointment with a banker. Particular during the winter spring season when we have more people living in the area. I do wish they had another banker available sometimes. That said the wonderful staff, like Charles, makes it a warm and welcoming establishment. I'm so glad to have this bank in the area.

We've been banking here since 2006. We don't come in often to speak to anyone in person. When we do…read moreit's not easy to see a representative. There isn't any reception. There are only two people taking care of customers for personal business and on a Saturday! They don't explain how you know who's next to see someone. Very disorganized.

Clean location. They said good morning to me the minute I walked in and were very helpful and…read moreprofessional. I needed a notary and I only waited 2 minutes and they were there notarizing my documents. Wonderful experience, I highly recommend this location.

Credit Card changes to a different VISA card from Wells Fargo…read morewill cause to forfit all existing reward points have earned. Simply put if you change your wells fargo visa credit card to a different wells fargo visa ccredit card the bank will take all of your earned unspent reward credits from you without notice!

I do frequent contract work in Iraq. During those deployments, manual deposits must be made to my…read moreWells Fargo checking account, and my neighbor is happy to help. Wells Fargo has specifically said that checks deposited must have an account number or social security number written on the back, and that a signature is not required for deposits only. On four previous deployments, everything worked fine. Today Wells Fargo refused the deposit and said an endorsement signature was required. My neighbor spoke with the branch manager and only encountered a stone wall. She even implored them to call me to clear up any misunderstanding, which they refused to do. When I'm in the Middle-East while everything is turning to chaos, I didn't need Wells Fargo changing the rules in mid-stream or showing definite signs of cranial rectal inversion. The branch at Continental Ranch on Silverbell in Marana has some serious management issues. I'll be changing banks upon my return.

Thank u Irish..Joni...4 ur great work in handling my trk loan…read more. Very professional..kind ways is missing in today's world..thank you again..Rudy Daniels..Best credit union in Tucson..

This place is unbelievable: they treat people like gold when you first open an account, but give…read morethem a couple three years and the shine wears off; once a month I have to call because they randomly disable cards, even though it's a joint account, two account holders can use their worthless app, every time they update their website, I have to call, their drive thru is continually broken and won't accept cash deposits forcing you to go inside - calling their customer service always results in a hangup...why are they still in business or does this CU dump their problem employees in Oro Valley? There is a limit to how much tolerance should be given. Good by Pima Credit Union

Vantage west has been a fantastic credit union since I joined them almost 10 years ago…read more Now they are replacing clerks with machines, this location has revived that downfall. I have had issues with the machines even being able to take my card, because the mechanical side can't register something is being put in to the slot. Having to move to other machines. And I don't have a clerk that can take my one card and access my 5 accounts, versus the machine that can take my one card and access only 3 accounts (credit card payment, and my primary account and savings). You replace the human element with machine and you receive less progress. Keep that in mind before you lose your account holders, vantage west.

Dear Vantage West,…read more Your ATM "Tellers" do not replace an in-person banking experience, no matter how your spin it. That the live Tellers on site are for wealth management says it all. So much for the rest of us peons.