I went with U.S. Bank because they have Saturday hours, they met my criteria for my 501(c)(3), and Marco was super friendly and helpful with the set up of my account. we exchanged a few emails before my appointment to make sure that I had all the paperwork straight so I didn't have to waste any time when I was there. I've never had a banker go above and beyond for me like that. he answered all my questions, he told me a potential issues that might occur with some of my paperwork, and he explained how to avoid fees. I hope the rest of my experience with this bank goes as well as my first day, I will have to wait and see though. I will also add, while I was doing my appointment there were tons of friendly people coming and going and the tellers were all very friendly and everybody was greeting everybody. It felt like an old school bank in a small town. read more

Three visits and two phone calls, different "guidance" every time regarding the fraudulent charges made against my father's account after he died, and still no resolution. No empathy, no ownership, just a "not my job" attitude. read more

After visiting a competitor bank who turned be away because I didn't have a coupon code, I decided to give US Bank a try. I walked in and someone immediately asked how they could help and I told them I needed to open a checking account. Within 5 minutes I was sitting in front of a kind gentleman named Marco who helped me decide which type would be the best for me. I felt comfortable and I'm really glad that I chose to switch, even if it meant I won't be getting $200 referral dollars. This is what good customer service is, when you pick a company based on how they treat you and make you feel. I recommend this branch particularly, Broadway and Pantano area. read more

This is located in a grocery store, but has been super convenient. The staff gets me in and out in a flash. The wait is never long, no matter how busy they are. Great service every time. I joined when they had the $75 special for opening a checking account. It was a great deal! I have been happy with them ever since. read more

I went in the branch to make a deposit because my account got billed unexpectedly which made it negative. I only recently started a checking and savings account with US Bank after having a mortgage with them for a few years and being pleased with them. After trying to deposit cash with the ATM and realizing I didn't know my pin, I had to go inside to have it taken care of. While already being stressed about my finances, I also struggle with an anxiety disorder and being in new places is difficult for me. The teller was extremely rude to me while resetting my pin because I was confused about the email I received while I was in there saying that my pin was being mailed. She used a very harsh tone with me and poor body language like making her eyes super big at me and telling me that she didn't understand what I wanted when all I needed was to deposit and reset my pin. While I really like US Bank and how they've treated me with their online services, my in person experience was horrible and nearly put me to tears when leaving. read more

This is a horrible bank. Deposited over $17,000 using cashiers checks which took days to credit and then i could not pay my rent on time because their website is crap and in particular their Zelle portal is screwy. They took four days to process the first payment and another four for the second. This is absurd. Their whole website is full of idiosyncratic flaws which they expect you to master as oppose to actually making it user friendly for their customers. I can only assume this reflects on some prima dona midwestern programmers who are mediocre at best and stone age at worse. It's a very convoluted process AND they expect you to learn it. IF you call their 800 line to try and work through problems you get snotty operators each of whom give you different responses...so even they do not know how to manage their own system. Bottom line this translates into a non- USER FRIENDLY site. Its all about them not you. The local staff are friendly and nice but they have no power to do anything but teach the convoluted ways in which to pay your bills and get access to your money. AND if you pay bills on-line you will be sorely disappointed at how long they sit on your money. DO NOT BANK WITH THEM. They are in the stone age and they do not value their customers enough to fix their site issues. read more

Avoid this bank they took my money and won't give it back they're saying they'll mail me a check. Are you kidding me I just gave you cash!!!! What this branch is doing should be illegal and I'm going to reach out to a lawyer to find out. read more

Let's face it, most of us are not fans of any of the evil empires - insurance companies, hedge funds, Walmart, oil companies, and most of the rest of the financial world, including big banks. However, we're forced to do business with most of them (a little like spouses - you can't with them, and you can't live without them), otherwise, it's almost impossible to function in our somewhat civilized world. Given what's happened to our economy in the past few years, I would really prefer to keep my money under the mattress and out of the hands of robber barons. When I needed to open a business checking account when I incorporated, I wanted a financial institution with national reach, a local friendly branch, convenient to my home, and hopefully free of any or most of the responsibility for the past financial meltdown we've experienced as of late. I found what I was looking for in the Broadway & Prudence branch of US Bank. The branch is located right off of Broadway in front of Home Depot. There is ample parking, with drive-through tellers and ATM. I've never experienced a long wait for the friendly and knowledgeable tellers, who always have a smile on their faces. Opening business checking and money market accounts was extremely simple and quick, with no fees (yea!). The on-line banking site is also very easy to use and understand. As long as I don't feel like I'm being robbed by them, the staff remains friendly, and the branch is not swallowed by a sinkhole, this US Bank branch will serve as my business bank for the foreseeable future. read more

US Bank has been great in the past. But certain members of the staff at this particular branch leave something to be desired. I recently moved here from Las Vegas, and went into this branch to cash a check. Having been a member for the past ten years, I expected to be treated with fairness and respect. But the teller started giving me the third degree as though I was up to something unscrupulous, refusing to complete my transaction as requested. When I asked for a reason, she simply said it was up to her discretion. In hindsight, I wonder if I was being racially profiled. At this point I asked to speak to a manager. The manager, Mary, also refused to tell me what the problem was with my transaction, and why it couldn't be completed as requested. At this point I asked for their names and told them both that I'd be reporting this branch to their superiors. I immediately called the corporate office. The gentleman on the phone told me they shouldn't have given me that much hassle, and said he'd follow up on it. A couple of weeks later I called again to ask how things had been handled with the workers at that branch, and was told that there was no record of the complaint. So I filed it a second time, and was told that another manager would call me to discuss what happened. No one ever called. I'm beginning to wonder if they just promised to follow up to appease me without actually intending to do anything. read more

If you like to know why your customer service is very poor. email me on hacthornblue@gmail.com I will send you the email conversations.

I have to say that this branch has the best customer service. They make you feel special when they know you by name. You are not a number to them. You are an important customer. This branch had really great employees. I use this branch for all my banking needs. read more

I visited to open an account and it was a positive experience. Friendly and quick service by Claudia who is knowledgeable about the offerings of US BANK. Glad to have my account here where I'm confident about receiving personal care. read more

Saturday hours are listed wrong in Yelp for this office. Their website states closing at 2 pm not 4 pm.

My local bank. Very close to home. Whenever I come in, the staff is always friendly and helpful. Never a problem except for the occasional line when things get busy. read more

This location really needs a merchants only line like most other banks. Everyone is nice here, it's just the service is so slow. Spending 30 min almost every time is ridiculous read more

This bank always takes care of you. Any thing you need comes with fast, friendly and efficient service from all staff members.