I was able to get in and out very quickly. However, when I went to get a cashiers check, they let me know that I was going to be charged an additional $10 for the check. But I went to another branch a few weeks ago for a cashier check and was not charged an additional $10 and the clerk working at the counter could not explain to me why that was. And then when she printed out my transaction summary, it only says that the checking withdrawal was the amount I needed. But when I check in my Chase app, it has the additional $10 miscellaneous fee so I don't know what that's all about. Would not recommend this location. read more

Typical Chase branch building, which is a good thing. Upon entering, I was greeted by 3 different people, all of whom were friendly and professional. I didn't have to wait in line for long, because one team member offered to help me in their cubicle. Was in and out within 10 minutes. read more

Chase Bank - Exterior - Banks & Credit Unions Near Me - Missouri City, Texas

They allowed someone to walk in and steal $6000 from my accounts in cash in addition to not shutting down the debit card as is standard procedure, so these scammers stole another $2000. The fraud person called me multiple times, but I had to call back because I was at work. When I called back and asked what was going on she said "everything is fine." No, Mary. Everything is not fine. You didn't follow protocol and decided to allow thieves to steal not just my money, but money my child had saved. Incompetent doesn't even begin to describe the poor service. read more

Worst customer service ever!!!I went here to this bank to have a notary signature which I do every year for a document for my parents. I have had the same document signed by different notaries for the last 6 years without any hassles whatsoever but the notary here is the most arrogant individual I have come across so unbecoming of a bank employee. He had such an attitude in notarizing the document as if he was the only notary in all of Texas I just took the paper away and went a UPS office nearby and they notarized the document in under 5 mins. If for a simple thing this chase branch treats it's customers like this I can only imagine how they treat other customers with more complex requests..I will never bank or step foot into this branch again!!! read more

Worst customer service. Not surprised this branch has such a low rating. Rainy day and Waiting in the drive through for 30mins for a freaking deposit slip??? Gtfoh. read more

One the worst experience in banking I've ever had. It wasn't just this bank either. This was the third chase bank we went into to ask for help regarding a deceased account, two banks refused to even give us us guidance on what to do. This one at least started the process. However, they had no customer follow up, not even for a "hey we don't have the answer yet, but wanted you to know we are monitoring your account, the documents they scanned couldn't be seen by the department that needed them, they sent an email for me to attach all the documents back in only after I called the 800 number with a complaint. The email didn't work. Had to go on my next day off to resubmit documents only to find out I don't have to because they moved the account into my name. I closed it. I would never want to finance or bank with a bank that works with such poor communication and lacks account competence and empathy skills. read more

Worst customer service EVER! I went in to get a Medallion Guarantee (like a notary) and they wouldn't do it. I've been a customer for 6 years there! As soon as I can I guess I'll close my accounts and change to a credit union or bank who believes in customer service!! read more

I arrive at the bank at about 4:45 PM and a lot of employees aren't doing anything but on the phone walking around. And employee at the teller line told me you have to write your name in to be seen by a banker. Employees trying to keep n look busy until five so they don't have to service me. All I needed to do was reset my pin number on my debit card. Poor customer service And I know if you go there you'll experience the same thing. One employee took me over to his desk and said oh let me try that sounds like something very easy oh I'm sorry I'm in the middle of writing up a account I can't do it. So then I sit back over in the middle where the chairs are waiting to be assisted. It's 5 o'clock do you think I'm going to get assisted know so I walk out. I know I guess it's my fault for coming in there just before closing time. Just found out they close closer to 6 pm? Really..... Judy read more

Very disappointed to see broken atm machines. It's very inconvenient as well. I also visited another chase atm down the street and it's also not working. It's obvious there's no regular daily maintenance done on them. These kinds of things should get fixed on the same day. However early evening and it's not working. Why??? read more

It's been over 2 months and my debit card still hasn't came in the mail. I've been to the bank multiple times to confirm if my address was right (which it was) they even sent a temporarily card I haven't even gotten that either.. probably the worst bank to bank with. read more

Garbage bank! Everytime a customer pays me they for some reason can't cash it cause of system. Customer service sucks they never know why something is going wrong but for some reason system is always the issue. read more

There are so many Chases in this area. Too many to choose from so it's often that i go to the one that is on my way home or on my side of hwy 6 that I'm driving on. The staff are really friendly here. You will get greeted as soon as you enter the bank. When I've come here in the past they've given me everything that I've asked for. A good example would be when I was going to travel overseas and needed fresh 100 dollar bills. They did their best to get me new 100 dollar bills for exchange. the only gripe that i have that sometimes the atm is down so you can't use it and when you go inside to talk to a teller or get assistance from one, the wait can be long. I'm a pretty patient guy so i'm not too worried about this but it'd be nice if it could be faster. read more

ATM machine went down in the middle of my deposits 25 hours ago. It took my check and my cash. Now I have to run around chasing for this to show up. Not acceptable. Don't blame Covid 19 for your poor Customer Service! read more

I was greeted by a teller asking me what I needed as soon as I walked in. I told her I need to deposit this check so that I can wire money ASAP. This woman told me to just deposit my check using the special machine. Low and behold, the check takes 24hrs to get into my acct so I was not able to wire money that same day. This happened on a Friday and I had to wait until Monday to do it bc wiring money can't be done on a weekend. Terrible... read more

The customer service here is absolutely wonderful with little to no wait time. We've been helped with both Sara and Gloria and they were extremely friendly and helpful. They took their time to help us and we never once felt rushed. This is definitely our go-to Chase! read more

Wish it had a negative rating I could give!! If the rain was not pouring at that time, I would never go to this location! I already had a bad experience last time, but thinking it couldn't be as bad as the weather at that time! I guess I was wrong!! I was trying to deposit a check, but got rejected as I was told my business account doesn't have the DBA name on it. I told the associate I do have the DBA on the system as well as on the business checks that were issued by the bank. Plus, it was a recurring check that was being deposited last month (@ different branch) without any issues. Without offering me what I could do to deposit the check, that rude Hispanic associate & the manager just shut me off & kept telling me my DBA wasn't on the system. So I went to Chase Bank building @ 600 Travis street today to find out what is going on with my account, I was told by the banker my DBA name IS on the system & I should be able to deposit my check right away. That manger, Debbie Mouton, was very rude, unprofessional, was treated people with no respect, she should never be in customer services business, not to mention to be a manager of that branch! read more