Been banking with them for years! Good people good service and you never go away without a smile! I…read morelike my bank and the Calhoun location... mostly Miss Charolet!

From the owner: The Cypress Banking Center is located in West Monroe, LA on Cypress St. The Cypress Banking Center…read moreis one of two Origin locations in West Monroe. We are proud to help our customers with small business and personal banking, home loans, and financial support. We offer drive-thru banking services to make life easier for customers on the go. Our team is ready to assist you with everything you need to be financially successful. Interested in banking with us? Feel free to contact us at (318) 396-4997 or send us a message.

So thankful for a place to do business & be treated like family! Great rates and easy application…read moreprocess!

Hey I honestly did a lot of business with this bank. This Credit Union Distriminated against me on…read moremultiple occasions. When I expressed to the Manager that I felt like I was Distriminated against he stop responding to me , and also did nothing to fix the problem. I will do everything in my power to make sure no one ever has to go through what I went through with this bank.

Mrs. Helen Jones and Ms Dorothy Green are always so wonderful in their engagement in assisting me…read morein my banking needs. I believe they should get raises because their customer service expertise is. EXCELLENT. PERIOD. Thx in advance.

Great location. Could always get in and out quickly. Open on Saturdays, or at least they used to…read morebe, which is a huge plus. The last time I was in there, they were pushing everyone to use the ATM for everything. I did not appreciate the tone used, like why are you in here when you could use the atm?!

Everything with LaCapitol is difficult and awkward. Compared to other banks, their online banking…read moreis clunky and not intuitive. Every time I make a payment on my loan, I call them just to make sure it's been done correctly. I can't get the local branch on the phone; I always get someone in Baton Rouge who has very weak people skills and I often feel like I am getting reprimanded for not understanding their system. Business checking charges a high monthly fee and a wire transfer fee. When I signed up for business checking, the guy at the branch sounded like he was trying to talk me out of it. As soon as I can get this loan paid off and all of my business assets moved, I will be changing banks.

I've been a member of La Capitol Federal Credit Union for over 21 years, but it looks as though…read morethat relationship will be ending this week. I reached out to LACAP via phone on 5/8/24. I spoke with Lashawndra Robertson. The purpose of my call was three-fold: 1. To inform LACAP of a change of address ( I had moved out of state ) 2. To make sure that LACAP had not yet sent my new debit card to take the place of an expiring one to my old address. 3. To determine when a new card would be sent to my new address, to take the place of the expiring one. What's really offensive here is that I was told, emphatically, that no new card had been sent to my old address. I was further told that new cards would be sent out near the end of the month that they expire in (May). I was able to change my address, and was once again assured that my new bank card would arrive in late May. Flash forward to today, my card which expires in 2 days has not seen a replacement arrive yet. I called LACAP to speak about this, and was quickly told that a REPLACEMENT CARD WAS SENT OUT IN APRIL, to the old address. This is in direct contradiction to the communication that occurred on 5/8. On 5/8 I was told specifically and emphatically that no replacement card had been sent out yet... but today I learned that was an outright lie. A lie that could have exposed me to fraud for the entirety of almost 2 months now given there is a bank card of mine somewhere out there when I was told the exact opposite. It feels like more than just incompetence or oversight, it feels like an intentional lie. I was further told that I could order an expedited card at a cost that I would be responsible for and I would have to be present in my home for a 2-3 day period to receive the card and sign for it upon arrival or that it would be returned. I've asked to speak to a supervisor/manager, and was told a couple of hours ago someone would reach out. Must be a pretty busy Wednesday over there, as I've not yet received the courtesy of a call back. I can not strongly enough reverse an endorsement of a bank that I enjoyed using for over the last 20 years. My recent experience with LACAP is at a minimum, one fraught with a frightening level of incompetence and at the other possible end, one where I was intentionally lied to about a matter that could have exposed me to great financial hardship. Rather than continue to deal with this 3rd world buffoonery, I'll be moving over to a new bank today. I recommend that current and potential LACAP members do the same.

HORRIBLE business since the merger with Planters. My son had HUNDREDS of dollars missing after the…read moreweekend of the system change over. They basicaly told him there was nothing they can do!! I have been on the phone all day trying to find someone to help. Finally found a super nice lady at the branch in St. Joseph that got to the bottom of it and found over $700 that was unaccounted for!!! It's very obvious the people in the local branch do not care, even the manager was aware and did not escalate this matter.

Origin Bank only caters to big money clients. if you are a middle class citizen, do not bother with…read morethis bank! They WILL NOT help you if you need something done and staff is very inempathetic and rude. The branch manager at the Frisco, Tx location is impossible and takes it upon herself to do things to your account without your permission. .. stay away from origin bank or u will be screwed!

In general if you're not at the high income scale this is probably not the bank you want to do…read morebusiness with. When it was Community Trust it was an awesome Bank. Origin tends to only want customers with high incomes. They have no sympathy for anyone who made some bad choices. Don't even bother contacting them to ask for help about what you need to do to correct the situation you only end up with some unsympathetic person at the other end of the phone. Who lets known in their attitude what they think of you.