Excellent friendly service. I use the banks on 116th in Fishers; the one at Town Center…read moreNoblesville; and on Carmel Drive in Carmel. All are efficient and helpful.

I had to deposit a check into my son's account, so cannot do it online. I go to the drive-thru and…read moresit 5 minutes waiting for someone. Video camera of the teller area shows no one in sight, so I decide to pull through and go into the bank to see if someone is available to do a simple deposit. There are two "workers" in the bank - one is trying to explain to a woman why she doesn't want to take out a home equity loan to pay off her mortgage (and she doesn't get it) and the other is shooting the breeze with another "customer" talking about week-end plans. I wait for another 15 minutes in the lobby and no one even acknowledges my existence, so I leave. This is a new low in KeyBank's already miserable service, and at the first chance I get I will be "reserving an appointment" to close out all 5 of our family accounts and ditching this bank. I may not find anything better (seems like none of them remember customer service anymore) but it sure can't get any worse. Sorry KeyBank, but you missed the mark. Not everything can be done online with your apps, and when you can't speak to a human for 20 minutes that's the end of the line.

I love this branch! ALL the employees are so friendly and helpful. Every time I have ever…read morevisited this branch I have received a very friendly welcome as soon as I stepped inside. There is also a coin counting machine, so I stop by regularly to sort and deposit all the loose change that I accumulate. I've visited other Forum branches but this is my favorite by far.

Literally the worst customer service I have ever experienced. Teller was snippy, difficult, & not…read morethe least bit helpful. I asked if he could follow up with his manager to which he replied 'my manager will tell you the same thing.'

This location is always super efficient getting me in and out, whether it be by using the ATM in…read morethe drive-thru or working with one of the tellers in the lobby. Their genuinely friendly greeting is always appreciated! I have several accounts with FCU and have been a customer for over 20 years. Their customer service is unmatched. I've never had an issue receiving quick assistance at a bank location, over the phone, or by email. There's always a human that responds quickly and efficiently. Their skip-a-payment option every quarter on my auto loan has come in handy a couple times, especially around the holidays. I love the mobile deposit feature in the app as well.

I've had constant trouble dealing with this credit union. Many different options, and much better…read morecredit unions out there. I personally recommend Teachers Credit Union if you are considering taking out a loan.

I had applied for an auto loan and a representative named Alexandra called me she was rude from the…read morestart. I asked her to hold on the o get the address of my employer she was on hold about two minutes and hung up on me when I asked why she lied and said she was on hold 8 minutes which doesn't make sense why should would lie like I wouldn't know how long I had her on hold. Then proceeded to cut me off and said do you wanna finish the application or not. I asked if it was acceptable for her to speak to customers that way she of course had no answer and continued to be rude and dismissive. I refuse to do business with a bank that allows this type of behavior. I will be closing my account

Have been a member for almost ten years!!! I have always had great service!!! Love the fact it's a…read morecredit union not lol the crazy bank fees. Have always been treated very well!!

In have been with IMCU for almost ten years. Until, its latest software "improvement," I would have…read moregiven it a five star rating, but its latest "improvement" has eliminated automatic synchronization of my IMCU account with Quicken or Ameriprise both which I find extremely useful in managing my financial affairs. To get the information into these accounts now requires a download from the IMCU site then an upload into those apps. This is the twenty first century, not the 19th century. What's next green eyeshades and quill pens. Reluctantly, despite the hassle, I guess I will have to move my accounts to a more customer friendly financial entity. Sigh, they had a good thing going.

Helpful, fast, and professional. Available services are…read morevaried, and assistance in opening new accounts was excellent.

They are also so very helpful and polite. It's so nice to go in a Bank and get great Customer…read moreService. We have a home, car an checking accounts with them. I would recommend them to everyone

This has to be the most unprofessional financial institution that I deal with! I am so happy that…read moremy sole purpose in even visiting this place is that they offer shared branching! Every time I stop here there is an unpleasant experience. My first thought told me to stop at forum instead but unfortunately this place is seconds from my home. So the unfortunate experience that I'm referring to today is that when I pulled up (drive through) at 10:43 a.m my transaction was very simple I was depositing cash. I sent cash along with my ID the clerk verify which account I wanted it deposit it in and he disappear. 10 minutes later I hit the button to call tell her there was no response I waited another 3 minutes hit the button to call tell her no response. I waited a few more minutes and I hit the call teller button at least five times in a row. A different clerk emerged asking how she could help me and I asked her if she would send my identification card as I had already use the app to verify that the money was deposited 10 minutes prior. She disappeared from the screen and she sent out my ID card with no receipt. I hit the call clerk button again there was never a response again. I went ahead and left because I could verify through my app that the money was deposited and there was a line forming behind me. I left that drive-through at 11:01 a.m. and if I could give zero Stars I would

Odd security procedure, will drive up window for checks next time but found a handy and fast,…read morepolite, and well managed location for my first high school deposit ages ago! I wish they had better credit card rewards like the five percent!

On July 10th, 2026 I stop by this location and Horizon Bank and opened up a as fresh Start Account,…read moreI just wanted to say that I am very pleased with this new account the staff is very friendly at this location very helpful especially Nick the gentleman that I opened my account with he seems like he goes the extra mile to make you feel at home and to feel comfortable while you're at their branch location. The atmosphere at this branch location it just very friendly very relaxing. I think I'm really going to enjoy my new account with this Bank. But it's located close to where I live which makes it very convenient. I highly recommend this location and this Bank. If you're looking for a new bank you should give Horizon an opportunity to claim their good services and their different types of bank accounts. Are you in the neighborhood just stop by and tell them how great a service they're providing for the community and the City of Indianapolis. I'm giving them a Five Star Review and 2 thumbs up.

The bank is great, the people are fantastic, BUT they have the WORST APP EVER. I went days without…read moreknowing the actual balance that was on my student checking account. I would call my card and it still be the wrong balance, than what I KNEW was suppose to be the balance was on there. The app and the hotline were two TOTAL DIFFERENT BALANCES, when I KNEW what was suppose to be on there. Because I KNEW the balance that was suppose to be one there, I tried to use it and it still wouldn't let me purchase it, at all. After DAYS of this happening...... the app & over the phone banking was finally FIXED, and I COULD FINALLY USE MY CARD AGAIN....... I give this a 1 star, because money makes the world go round, and I felt so helpless without being able to know I could use my card that had my only money on it. I was so stressed out and felt very lost. THIS ISSUE NEEDS TO BE FIXED ASAP, so it will NEVER HAPPEN AGAIN. What if I had an emergency????? NOT HAPPY