First Merchants Bank is a wonderful local bank that provides the services of a large bank. I feel…read morevalued as a customer and the quality of service is phenomenal at the Olio branch. I still use this bank even though I now live out of state.

From the owner: First Merchants Bank was founded as the Merchants National Bank of Muncie, IN by Hardin Roads, a…read moreformer successful wholesale grocer, together with a group of service-minded businessmen during the Panic of 1893. The enterprising men invested capital of $100,000. Since then First Merchants Bank has been growing both organically and through mergers and acquisitions. The history and timeline of banks acquired includes: 1893 - Merchants National Bank 1988 - Pendleton Banking Company 1991 - First United Bank 1996 - Union County National Bank 1996 - The Randolph County Bank 1999 - First National Bank of Portland 1999 - Anderson Community Bank 2000 - Decatur Bank & Trust 2001 - Frances Slocum Bank & Trust 2002 - Lafayette Bank & Trust 2003 - Commerce National Bank 2008 - Lincoln Bank 2012 - Shelby County Bank 2013 - Citizens Financial Bank 2014 - Community Bank, 2015 - Cooper State Bank 2015 - Ameriana Bank 2017 - Arlington Bank 2017 - iAB Financial Bank

I'm impressed by this bank. Their focus on serving the local community, excellence in customer…read moreservice, and solid banking programs are impressive. I discovered Community First Bank of Indiana (CFBI) through their community business development representative, Bonnie Riley. I had the privilege of having Danielle Gaston set up the paperwork for my new account. She was kind and courteous and even allowed me to joke and banter with her. Scott Hammersley, their business/commercial lending specialist, came out and introduced himself and spent time learning about our new business coming to the Westfield area. Later when I was having trouble getting online banking and the mobile app setup, one of the bank's team took my call, walked me through it, and stayed on the phone with me till setup was confirmed. I never felt rushed or hurried, there was a calm, steady tone and constant reminders that I was their priority and they wanted me to be set up and able to use all the resources the bank had for me. I'm grateful for my time at CFBI, and I'm very impressed with the service and resources they have available. I love their approachable and dedicated commitment to our local community.

Since writing my review regarding fraudulent activities against my savings account, I've had all…read morestolen money restored to my account. I'm very pleased with those that worked so diligently to restore the funds to my savings. It felt great to have someone believe you and work on your behalf. The manager at the Allisonville Branch should be ashamed of herself and how she so readily dismissed me. I will never do business there. She's a very poor representative for Everwise Credit Union, in my opinion. She doesn't see to care about the members at all. Thank you to all the Everwise staff that helped me with such kindness and understanding. I appreciate you all!

From the owner: Ready for a better banking experience? As Indiana's largest credit union, Everwise has the…read morefinancial strength to offer a full range of financial products and solutions to meet your unique needs. Start banking better today by visiting everwisecu.com or schedule an in-branch appointment with a financial professional!

I wanted to give Kudos to Geoff Brady and Jo Duesler! They made my process for refinancing so easy!…read moreExamples like this are exactly why I stay with forum for all my accounts. I don't even compare rates anymore. I will only finance my cars through forum. I keep all my accounts there as well. People like Geoff and Jo make the process so simple. I went from talking to Geoff to having the new account in my online app in less than 4 business hours! I talked to Geoff at 2pm and by 9am it was all set up. I never even had to go inside the branch. It was all digital! Thank you Geoff, Jo, and Forum for making my life so easy.

Good to bank with as far as fees but hard to change anything! People are always friendlyread more

I've never had a problem with this bank. I've only found them to be fast and polite…read more Keep up the good work.

I took my grandson to this Chase Bank to cash some savings bonds that I had purchased for him years…read moreago. We screwed up and had thought we had an appointment but as it turned out we were at the wrong bank. But the bank teller (Jean) was son nice. Even though they were short handed she took the time to sort through all of the bonds (there were a bunch of them) and cashed them out for us. This is the third time that I met may grandsons at this bank and each time the tellers were so thoughtful and accommodating. Their excellent customer service is much appreciated.

I'm originally from Michigan. Chase, and whatever its previous names were, has been my bank for…read moretoo long. The ONLY redeeming things is the number of locations they have, and a full-featured online bill pay program. Otherwise, at this location, expect to hit a giant pothole that's been there for 2 years when you pull in. Expect average service for tellers. If there is any banking experience that will make you think our financial institution deserve more regulation, this will be it. The only reason I'd fathom they care about me is because they can use my balance as collateral to borrow against so they can go out and gamble in the market. I'm sure we will be bailing them out during the next recession. Their service for the average consumer will make you hope they go bankrupt. When you call customer service---for anything---expect to be routed to the Philippines, with standard grade call center personnel reading their rehearsed BS. Expect better interest rates at other banks. Expect better service at other banks (I have another checking at Huntington). If you enjoy the quality of service you get with AT&T or Comcast them this is the place for you. Oh, and to email about the pothole? No customer feedback email contact info on their website. Clearly, they don't care about their customers.

Jacob was helpful and quick! My card had fraud and he quickly got me a new one, he even gave me…read moreinfo on the types of credit cards they offer!

I needed American Express travelers checks cashed. PNC is one of the only banks in the US that…read morewould do this. They were made out to a company, and not my name...I know that I was able to have them cashed though because I previously did this at the PNC bank on Binford. The teller here told me he couldn't - I told him to call a number I had or look up in the system to see that in fact I could as I did it the previous day. He said no to which I replied so I'm going to have to waste my time and drive to the branch on binford which he replied and said yes. Don't visit this branch terrible customer service. The bank of Binford was extremely accommodating!