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    Chase Bank

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - Chase Bank

    Personal banking

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    5 years ago

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    Bank of America Financial Center - Storefront

    Bank of America Financial Center

    (2 reviews)

    I don't understand why so many branches are closed, they are just packing more people in to one…read moresmall space. Not to mention they closed the drive through. They kept the branch with the smallest parking lot open and never have more than two tellers. Pure corporate greed. As I'm typing this I'm standing outside in a line 10 people deep. I really have to close my account, ugh!

    Bank of America has the most horrible customer service! Customer loyalty apparently means nothing…read moreto them. I closed my BoA Visa back in March. I just got a statement saying I owed $12 plus $1.50 interest per month that it wasn't paid. Seeing as I had closed the account months ago, I assumed it was in error. I called them to dispute the charges and was told that the charge came through in February, when the Visa was still valid. BUT, they've been charging me interest on a closed account? They reported me to the credit bureau!!! After years and years of being a client (mortgage, savings, checking accounts for my whole family) and NEVER missing a payment on anything and carrying no Visa balance......REALLY BANK OF AMERICA??? You ruined my credit score over a lousy $19.50? I hope that everyone who reads this takes note and realizes that personal service does not exist anymore in banking, atleast not with Bank of America. When the lady on the phone asked if there was anything else she could do for me, I said "how can there be anything else when you haven't done a single thing to begin with".......I can do my own bit of reporting....negative FB and YELP reviews is what they're getting! #bankofamerica

    Community Financial Credit Union - Plymouth

    Community Financial Credit Union - Plymouth

    (14 reviews)

    As soon as Orsa took over CFCU the service quality went to sh!t. And it's not the employees fault…read morebecause, there are no employees anymore. It's much more profitable to lose half the staff and shove the extra work load onto the remaining employees. Expect to wait an extra 15 to 20 minutes for service on top of what you would normally wait. I waited 35 minutes in the drive thru line with only one car in front of me. Wasn't that cars fault, there was simply no one tending the drive thru. The woman behind me backed out and left. This isn't the only time I've had to wait an unreasonable amount of time since Orsa took over. It's simply the straw.

    Deeply disappointed about the change of name from CFCU to 'orsa' and the expenditure of needless…read moremoney on naming rights for a theater in Detroit, etc. What a waste of members' money. Perhaps this explains why 'orsa' does not have competitive rates? Because they are spending money on sponsorships and such? Not to mention all of the new colors and logos and signs? Unacceptable. The name change came as quite a shock - there is no reason why members were not forewarned. And when I clicked on the link online providing information as to 'why' the name was changed, it only confused me. Now if CFCU had simply stated that their name was too commonplace, my family could have mostly gotten on board with the renaming... but instead they concocted a story about our community's connection to Daisy [the air rifle company once in Plymouth] and a bear...? It is a bizarre rationale. I really liked our former name 'Community Financial Credit Union.' My kids opened their little savings accounts at a Plymouth elementary school with CFCU; my husband and I opened our first joint account with CFCU and have been members over 30 years. I think the word 'Community' was crucial, and I do wish they had at least maintained that word in the title. Anyway, the renaming seemed like poor timing given governmental and stockmarket instability - it was also bad timing as we were in the middle of dangerously cold temperatures, yet 'orsa' had guys outside changing their signs. I felt so badly for them. Further disappointed that when I called to give feedback to the president/head, I was funneled to a customer service representative. There was no mechanism for me to give feedback to the president or board. So I spoke with a customer service rep who seemed understanding and listened to my complaints, reassuring me that someone would contact me and that my feedback would be heard... and of course nobody called me back or emailed me. Personally, I work in an institution where, if a client wants to speak to the Director... we transfer them to the Director's secretary who passes the message on to the Director; there are no layers of people to wade through to reach the top. Apparently that is not the case at 'orsa.' We had generally been happy with our customer service at CFCU, which is why I gave two stars instead of one. I do hope that 'orsa' will make better choices moving forward - we are one step away from switching to another credit union after this renaming stunt and the unnecessary expenditure of money.

    Chase Bank - banks - Updated June 2026

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