I don't understand why so many branches are closed, they are just packing more people in to one…read moresmall space. Not to mention they closed the drive through. They kept the branch with the smallest parking lot open and never have more than two tellers. Pure corporate greed. As I'm typing this I'm standing outside in a line 10 people deep. I really have to close my account, ugh!

Bank of America has the most horrible customer service! Customer loyalty apparently means nothing…read moreto them. I closed my BoA Visa back in March. I just got a statement saying I owed $12 plus $1.50 interest per month that it wasn't paid. Seeing as I had closed the account months ago, I assumed it was in error. I called them to dispute the charges and was told that the charge came through in February, when the Visa was still valid. BUT, they've been charging me interest on a closed account? They reported me to the credit bureau!!! After years and years of being a client (mortgage, savings, checking accounts for my whole family) and NEVER missing a payment on anything and carrying no Visa balance......REALLY BANK OF AMERICA??? You ruined my credit score over a lousy $19.50? I hope that everyone who reads this takes note and realizes that personal service does not exist anymore in banking, atleast not with Bank of America. When the lady on the phone asked if there was anything else she could do for me, I said "how can there be anything else when you haven't done a single thing to begin with".......I can do my own bit of reporting....negative FB and YELP reviews is what they're getting! #bankofamerica

HOW THE PHUCK YOU GUYS NOT HAVE AN EMERGENCY HOTLINE FOR HOLIDAY CLOSURE? I literally went to an…read moreATM and made a cash deposit, used my card twice at BP for an inside purchase; I go to by gas and I can't because your system SUSPENDed MY CARD, AND TELLS ME TO CALL!! WTF???! When I call, your system tells me no one is available because of the holiday call back another time??!!!! I have no PHUCKING GAS AND STRANDED, I'm fortunate to have AAA, or I would be screwed right now!!!! Stop SUSPENDING MY CARD UNLESS I SAY THERE IS A PROBLEM!!'DAMN!! To improve start with having a 24 hr help line, hire some remote workers or something. But having to wait Two days to access money is BAD BUSINESS AND IM DONE!!!

We have banked here for over 2 years. They are friendly, proficient, and efficient. They interact…read morewith my kids kindly and always seem like they are trying, even when they are busy. They always ask what they can do to help, but aren't cloying or wasteful of our time. They nailed the sweet spot!

As soon as Orsa took over CFCU the service quality went to sh!t. And it's not the employees fault…read morebecause, there are no employees anymore. It's much more profitable to lose half the staff and shove the extra work load onto the remaining employees. Expect to wait an extra 15 to 20 minutes for service on top of what you would normally wait. I waited 35 minutes in the drive thru line with only one car in front of me. Wasn't that cars fault, there was simply no one tending the drive thru. The woman behind me backed out and left. This isn't the only time I've had to wait an unreasonable amount of time since Orsa took over. It's simply the straw.

Deeply disappointed about the change of name from CFCU to 'orsa' and the expenditure of needless…read moremoney on naming rights for a theater in Detroit, etc. What a waste of members' money. Perhaps this explains why 'orsa' does not have competitive rates? Because they are spending money on sponsorships and such? Not to mention all of the new colors and logos and signs? Unacceptable. The name change came as quite a shock - there is no reason why members were not forewarned. And when I clicked on the link online providing information as to 'why' the name was changed, it only confused me. Now if CFCU had simply stated that their name was too commonplace, my family could have mostly gotten on board with the renaming... but instead they concocted a story about our community's connection to Daisy [the air rifle company once in Plymouth] and a bear...? It is a bizarre rationale. I really liked our former name 'Community Financial Credit Union.' My kids opened their little savings accounts at a Plymouth elementary school with CFCU; my husband and I opened our first joint account with CFCU and have been members over 30 years. I think the word 'Community' was crucial, and I do wish they had at least maintained that word in the title. Anyway, the renaming seemed like poor timing given governmental and stockmarket instability - it was also bad timing as we were in the middle of dangerously cold temperatures, yet 'orsa' had guys outside changing their signs. I felt so badly for them. Further disappointed that when I called to give feedback to the president/head, I was funneled to a customer service representative. There was no mechanism for me to give feedback to the president or board. So I spoke with a customer service rep who seemed understanding and listened to my complaints, reassuring me that someone would contact me and that my feedback would be heard... and of course nobody called me back or emailed me. Personally, I work in an institution where, if a client wants to speak to the Director... we transfer them to the Director's secretary who passes the message on to the Director; there are no layers of people to wade through to reach the top. Apparently that is not the case at 'orsa.' We had generally been happy with our customer service at CFCU, which is why I gave two stars instead of one. I do hope that 'orsa' will make better choices moving forward - we are one step away from switching to another credit union after this renaming stunt and the unnecessary expenditure of money.

The Northvill branch has the best staff. Everyone is very professional and friendly. Manager…read moreTrina is the best. She recently reached out with ideas to improve my credit What a Great asset for Flagstar! Brian W.

We recently were in the process of closing on our first home, what should be a good experience was…read moreawful. We went through our loan process finding out everything from the Flagstar app because we were never called. Our realtor would reach out to our loan processor Alisa and get no answers, as did we. We reached the week of closing according to our app to finally get phone calls being told we no longer could use the financing that was promised to us for over a month. We had to come up with and extra 8k to close 3 days before our "scheduled closing". We were given the run around for over a month, only to end up with plenty of unfulfilled promises. Alisa began answering calls and texts after we were completely dissatisfied. We ended up closing on our home, nobody from Flagstar was there. I received an email wanting me to rate my experience which I clarified was terrible. Alisa's boss Sean reached out to me on March 16th wanted to talk about my bad experience. I called back, never received a call back after leaving two voicemails. I would never recommend anyone use Flagstar Bank for purchasing a home. They ruined our first time home buying experience completely.

The location is kind of hidden but the parking lot is easy to navigate and it is easy to exit to…read moreparking lot-traffic is never terrible leaving this location. But beware-the driveway sign to enter is kind of in a hidden spot so keep your eyes peeled when looking for the driveway if you have never been here before.

From the owner: Community Choice Credit Union provides personal checking, savings, mortgages, loans, and business…read morebanking services to our neighbors across Michigan. They keep banking simple with 5 star convenience and 0 judgement.

I had an appointment here with Manjola to discuss transferring/cashing a CD that my deceased…read moregrandmother opened in mine and her names. I brought all the documents with me and she took copies and said I would require another appointment while she researched how to process with my name change after getting married. She said she would get back to me. 2 weeks go by and I called and left a message for her. I am pretty patient at this time but how long can she need? Another few days pass and I speak to someone who says she is not in that day but she would have her contact me. That was early September and never any follow up while she has copies of my marriage license and grandmother's death certificate. From their website page for that location, Manjola is the bank manager. I have serious questions if the bank manager didn't know how to process what has to be a pretty commonplace request and also is not concerned with follow up. She had asked me if I wanted to transfer the cd and open a checking account there. No thanks. I use Bank of America and they take great care of me.

It has been a good bank for years . They closed the branch near me and now it is difficult to get…read morebanking done. There is a lot of traffic due to construction. I am thinking of switching to a different bank

Is there a zero star rating. I went in to with draw a large amount of cash. I was received with, "…read moreexcuse me sir there is an atm outside". I said I need 10k cash. They replied that I have to give them three day's notice. I mentioned I had called the Flat Rock location and they told me not to worry come in anytime. I assumed that it would be the same at all branches. The staff at the beck and five mile locations act as if you are interrupting their social media time on there devices. I'm surprised that BOA doesn't close this location..... If you have no cash why are there six employees sitting on their phones.