This Credit Union takes customer service to the next level. We have used them to purchase two cars…read moreand refinance our house. My interactions with Bernadette and Mallory have been great, they were really thorough and helpful whenever I emailed or called. If you are looking for a financial institution I cannot recommend this place highly enough.

From the owner: We encourage you to experience the advantage for yourself with our outstanding personal service, a…read morewide range of high-quality financial products and services, innovative solutions and a commitment to your long-term financial well-being. We welcome all who attend, worship, or are a member of/work at a Catholic parish, school, or organization in the counties of: Lapeer, Macomb, Monroe, Oakland, St. Clair, and Wayne.

Horrible banking experiences. These employees are resentful…read moreat the slightest effort asked of them. As though you are inconveniencing them from the time you walk in the door. They become rude if you mention it. Bank of America clearly does not want private individual banking customers. We've been a customer for 25 years at this bank and we are never coming back.

Horriabe branch, stood in line for over an hour! One worker , horrible management!!!…read more Will never go back to the to this location!!!

This is not the worst service that I have received from a bank, it is the worst service that I have…read moreever received from anyone. It is not an issue with the local employees but with ridiculous policies and procedures plus outdated and sometimes systems that just do not work. It is a nuisance, but I am moving to a bank in a less convenient location after only six weeks for frustration.

I went into the Plymouth branch to ask for non-financial information on my Mothers checking…read moreaccount type. I only wanted to know what the minimum balance requirements were for her checking account type. The employee asked for two forms of ID. Again, I just want to know what the minimum required balance is for her type of checking account, No Personal Information. The employee than asked me to enter my SS number. I made one 5 minute call to another branch, one the west side of Michigan, and was given the required minimum over the phone. In My Opinion: STAY AWAY FROM THE DOWNTOWN PLYMOUTH BRANCH.

HOW THE PHUCK YOU GUYS NOT HAVE AN EMERGENCY HOTLINE FOR HOLIDAY CLOSURE? I literally went to an…read moreATM and made a cash deposit, used my card twice at BP for an inside purchase; I go to by gas and I can't because your system SUSPENDed MY CARD, AND TELLS ME TO CALL!! WTF???! When I call, your system tells me no one is available because of the holiday call back another time??!!!! I have no PHUCKING GAS AND STRANDED, I'm fortunate to have AAA, or I would be screwed right now!!!! Stop SUSPENDING MY CARD UNLESS I SAY THERE IS A PROBLEM!!'DAMN!! To improve start with having a 24 hr help line, hire some remote workers or something. But having to wait Two days to access money is BAD BUSINESS AND IM DONE!!!

We have banked here for over 2 years. They are friendly, proficient, and efficient. They interact…read morewith my kids kindly and always seem like they are trying, even when they are busy. They always ask what they can do to help, but aren't cloying or wasteful of our time. They nailed the sweet spot!

I had a horrible experience at the location on Wayne rd, 6870 in Westland. Been going there for…read moreyears only because it's convenient. Well never again, had enough. They are extremely slow, there's 1 employee there that's rude, extremely slow in the drive thru and doesn't care what or how she speaks to you. She's been kinda rude before but I overlooked it as maybe she's had a bad day, even though it was 10am. I am disabled physically, can't walk and barely can use my arms. Waited in the drive thru to be told i must come in because I have a direct----- card. The money is on it, you must sign a receipt that can be sent through the drive thru. There were cars in the next lane that constantly come and go, me I'm just sitting there. Anyway Im in pain barely can walk, the 1 person that was in there and the MANAGER n this employee are starring at me struggling. I should have let someone else wait on me, but I couldn't walk there. She was so rude, answering me with an attitude. Then giving me my money with no envelope. What bank does that, she counted the money to herself and not out loud like I've experienced from ALL BANKS N ALL TELLERS. I said what, no envelope, she said we don't give envelopes, come on now!!!!!!!. I said and not to nicely, this has been the worse bank experience I've ever had and I'm over 60 years old. She then said you don't ever have to come here again then, excuse me you just work here!!!!. All while the manager just stood there. So I slowly made my exit, with a few words. Then I get a voicemail from the bank. I called them, of course the disrespectful woman answered the phone, nastily said the manager called me. She put me on hold and he or she never came back to the phone, I waited awhile then hung up. There's no way he was that busy, I've went to that bank on many different days and times, no one seems to go there. This incident was on the 3rd, a very busy bank day and there was 1 person in the whole bank and when i left no 1 in the drive thru. I see what's going on here and will never return!!!!!!!!!!

Update from last review…read more Over the last few months looks like they have all new staff, at least the ones I have seen. Wait time at drive-up window has deteriorated to a point that makes a person think,,, "What are they doing in there?" and "What is taking them so lon?" Twice they have returned my cash out of denomination order with some bills facing forward and other backwards and upside down.