Dealing with a death in my family and becoming executor/power of attorney over my elderly parents The paperwork process takes entirely too long. It seems like there's not one standard process across the board for all branches and it's more how the person interprets it on how I receive it as a customer which means 10 customers can have the same issue but get 10 different answers. Today I worked with a personal banker named Jessica C she was well informed, and she went above and beyond, helping me with a few other issues that align with the paperwork side of things I would say that Chase has a huge opportunity to improve and streamline several of their processes. They're allowing an exception to become the standard and that's not good, especially when you have so many different people working on the same thing. Overall, Chase is a great bank have been banking with them for several years personally and with the business we own there's just areas that they could do better read more

Used my Chase credit card to withdraw 300.00 for my husband . That was 3 years ago and I'm still getting tax on the card and it keeps going up. I went to out cash back on my card and it didn't matter . read more

Came in at 9:07 to open new accounts. Told I would be seen in 45 minutes. No worries. Two hours later, still sitting in the lobby. Why didn't I open them online? Because their online account opening process REQUIRED to go in person and customer service has no idea why. read more

Attention attention all individuals with disabilities as defined in 28 CFR 36... Chase bank is a public accommodation that is subject to title III the ADA. Chase has an obligation to accommodate one's disabilities including how one's disabilities affects your credit. If anyone has been denied an auto loan or mortgage and meet the Asked, definition of disabled reach out to me. I'm arranging a class action lawsuit against Chase for discriminatory, lending eligibility requirements, criteria, and/or methods of administration. Chase must consider alternative matrices to evaluate once credit worthiness, including utility payment, history, rent payment history and must make adjustments when evaluating ones Credit if it has been detrimentally affected by your disability, including medical expenses, charge-offs, bankruptcy, repossessions, etc. Chase has unlawfully discriminated against me on multiple occasions, including failure to effectively communicate, threats, coercion, intimidation, interference with my rights, and retaliation for opposing their unlawful acts and/or omissions. Chase has also refused to reasonably accommodate me by saying that the protocols are inflexible and rigid, and are not subject to modification. That is the furthest thing from the truth. Even state law must yield to the ADA. Chase must also consider extending their loan term in months and reducing the down payment amount as accommodations or modifications. Help me bring about accountability and compliance with the ADA for individuals with disabilities, including in obtaining necessary, transportation and housing. I have reported Chase to the consumer, financial protection bureau, the Florida commission on human relations, and will be reporting them to the department of justice. read more

Associate was so rude and didn't even care to listen or help . His name is Aaron and when I asked to speak to anyone else since his attitude was so bad he said I would have to wait 30-40 minutes. Kinda ridiculous I was better off walking away and calling the customer service number . read more

My review is based solely on the last 2 months of the drive up atm not accepting deposits. It stinks when you have to unload your child and wait in line to deposit your items. Over the last 6 months I have seen the drive thru not working for the deposits but the ATM at least works. Definitely thinking about connivence the drive thru is great. Maybe an upgrade to the machine is in order? At least if I go into the bank the tellers are all very nice and pleasant to work with. read more

This bank is the worst bank I ever had to deal with five times including today did they give someone with the same name all my information I will be going there tomorrow and canceling my account and going to a different bank. Do not deal with TD Bank in Orange city you will be sorry. read more

Great service , very professional and they take care of your needs properly and patiently

So, they have two tellers for the entire bank, and they switch back and forth from the lobby to the drive thru. There's a line out the door and no one can be bothered to even look like they are trying to work faster. Ive been in line 20 minutes and I'm still not being helped. read more

Chase is putting a hold (FOR SEVEN DAYS)on my credit card even though I paid the statement in in full 11 days prior to being due. They "claim" they need to physically receive the payment from the federal reserve prior to removing the hold. This is ludicrous. Beware! What's the point of having a credit card if you can only use it 3 weeks a month? They must be having financial difficulties. Chase- are you going bankrupt ? Customers beware of such unethical practices. read more

Best customer service I ever received at any bank from Florida to California. The Chase Bank on Enterprise in Orange City, Florida deserves more than 5 stars. From the minute I walked in to my final transaction I had experienced a unique and rare experience - INCREDIBLY CUSTOMER SERVICE!!! read more

We have multiple accounts with Chase. This particular branch is one of our least favorite branches. This is the closest branch to our home and we visit frequently. The drive up ATM machine at this location is always down and in need of service. read more

The worst chase bank I have ever dealt with and I have been a customer since Washington mutual. ATM continually out of service! Replace them!! read more

So I was informed by a rude teller that Chase doesn't let you deposit cash into an account that is not yours. What kind of bull is that?. They take check or cashier check only. Which has a chance to be fraudulent. It's cash? Every other bank takes it. Also the teller said bye to brush me off without letting me finish my sentence. Jerks. Never bank at Chase. read more

We just moved to Florida from New Jersey and needed new bank with multi state offices and decided on Chase Bank. Ruben Perez was outstanding he patiently explained all chase bank services suggested best level of services to select based on our needs and demonstrated how to use new inside ATM machines if you want bank that cares and responsive I highly recommend Ruben Perez and Chase Bank read more