All Star Team This team is professional & knowledgable…read more They place the client at the 1st priority and go the extra mile to ensure clients are happy

This branch is my go to. The turnover is low, which means I don't see someone new every week. The…read moremanagement is phenomenal. Everyone is nice, helpful, and most go above and beyond to get me what I need. This branch is the reason I stick with Chase.

Love this bank so far. I opened a travel card there and the lady who helped me was so nice. I…read morehave been in a couple more times and you would think we were old friends. I have a bad memory for names, but she sits at the 3rd desk! The bank has good hours and is a really good hometown and national bank!

This branch has turned into a joke the Assistant Vice President K. B. told me that there is no one…read morein all of Bank of America that could wave a fee that was placed upon my account. If she is correct why isn't the title of CEO on her business card. She honestly told me to go call the 800 number. When I asked her again to provide me with the name of someone who could help me she again told me to call the 800 number. In the past the people working at this branch were always the nicest and most accommodating you could find. I can understand if something is beyond someone's authorization level to do, however refusing to put me in contact with someone with the authority to assist me is a very poor joke.

I have good service inside here it is quick and I'm helped with the issue I have. Tonight I went to…read moredeposit some cash into the ATM and it was covered in spiders. I was pretty grossed out. All it takes is just a little spray you'd think it would have been an obvious issue with it infested. Oh well, I guess I just won't use it in the future.

I have banked here for over 15 years. Way back when it was T & C Credit Union. They are efficient…read morein every way. They know you when you come in and are very friendly. Great loan programs for every purpose...easy application process and quick approval. Give up the big bank and use Genisys.

Managers are the most knowledgeable in southeastern Michigan. Tammy and Carol are awesome!read more

came in the bank at 9am to get a document notarized for school. The bank teller told me it would be…read morea few minutes. At 9:15 I asked how much longer because I was late for school. They told me the manager/notary said 10 more minutes. I asked why wasn't I aware of this when I came in because I could have gone to a different branch. The teller responds by telling me to go sit and wait at another branch. I told her that her attitude was very nasty and got up and left. Came to another branch and they took care of it right away. It's always a problem at this west Bloomfield branch as a young, black female.

10/2021- This review is for the Comerica bank @ 2730 E West Maple Rd, Commerce Charter Twp, MI…read more48390. Wanted to open a business acct and was greeted by Daphne. She informed me of the acct details, fees and such. My experience was fast, effortless and completed within 20 min or so. Great job Daphne & Comerica Bank team!

This bank branch is soon to be taking over the business of another nearby branch as well…read more I wish the hours were better, but that's Comerica for you. The tellers have always been nice and quick.

Great location and services…read more They provide fast cash and check deposit or withdrawal. Make sure to bring your valid drivers license or state ID for verification. The bank tellers are friendly and helpful. I asked for a copy of a document and they gave me extra for free. You could either set appointments to arrange your direct deposit request or do a walk-in. On the front desk, you need to write your name on a clip board and wait for your turn for a preferred bank transaction. When we go to this location, they serve complimentary coffee. Arriving at 11 am today, they probably run out. For account members on the go, there's a drive thru atm machine on the right side of the building. Restroom is inside the vicinity. There's enough parking more or less for 20 cars. Mondays-Thursdays open 10am -5pm. On a Friday, they open earlier at 9am. On Saturdays, closed at 1230pm. And no office hours on Sunday's.

Been a member for about 10 years. I have pretty good credit and they offered me 5% on a vehicle…read more I'm a finance manager and know that this isn't right. Submitted myself to Genisys and now I'm only paying 2.49%. Not really too happy with these guys. Plus it took them two days to tell me that. Genisys (at my dealership) only took 2 minutes... thinking about switching to a more tech savvy bank that takes care of their members...

Outstanding visit on a rare stop to a branch bank since almost everything is available in the…read moreapp/online. Scheduled an appointment with the Senior Banker (Jalen) who was most helpful, professional, kind, and service oriented. It hasn't always been this way at this branch, and this was a most pleasant and welcomed experience. A+ service today!

They have been wonderful. Small business person was really helpful. Ursula is very knowledgeable…read moreand patient.

This is a good bank as far as banks go. There are No hidden fees. I have had fraud on my account…read moremany times and the way they handle it compared to other banks is a million times better. Brian the manager is awesome and tries to do his best to help you out. The other employees are great as well.

When a break in mortgage rates happened we made inquiries with a few banks and found Key Bank had…read morevery competitive rates. We were interested in refinancing our rental properties as well as our personal residence. The added plus for our rental properties was that Key Bank did not require us to move them out of their LLCs in order to refinance them. So we were able to lower all of our rates without any hassles. The staff were all professional and easy to work with.

Honestly Kristen was the MVP. We came in to the branch hoping for a solution but thinking it was…read morenot likely. Kristen made it happen and also was so lovely to talk to for the hour we were there while it was being sorted. This isn't our regular branch since we were driving from out of town but would HIGHLY recommend it! Thank you again, Kristen!! :)

In another review I wrote about how pleased I was with the services at Lake Michigan Credit Union…read more BUT I forgot to tell you that they pay 4% Annual Percentage Yield on the money that is in your checking account. Most institutions, if they pay anything, it's about 0.5%-1%. Sooo ... this is another reason to bank with Lake Michigan Credit Union. You will be surprised at how much you can earn from month to month. I don't regret transferring my account to Lake Michigan Credit Union.