I literally opened my bank account at this location and they somehow never have any of my…read moreinformation right and continuously make me come in to correct something only for it to still be a problem. I've probably had them for about 4-5 years now and they literally don't know my social security number somehow. I updated my address 2 different times and they still have the old original one I started with. And it's obviously a problem with them because I'll call a different branch and be verified just fine. What the hell is the problem...? Then the lack of support for disabled or special circumstances. I get some of it is about security but yall always wanna have me come in about (most likely) a mistake on your end and I'm telling you I'm having a hard time with transportation and whatnot. The further you are from Pontiac, the better your service will be probably.

After banking with Genisys for 10 years, this bank still fails to be of any assistance when I need…read morefinancial services. I've never once even over-drafted an account with Genisys, yet anytime I've needed a loan, its been nothing but problems (even with 720+ credit). This latest time, they refused to loan me a sum that is less than half of what I allow them to keep in their institution. Upon trying to understand why and ultimately close my account, it took hours upon hours of phone tag and false information. Avoid this bank at all costs, they will not help you. I will advise my family members to abandon this institution as well.

Lobby has the big bill atm. Tellers are all very personable. I don't know of the other banking…read moreservices as I have no need for them.

Got to give Tim Tsai, Assistant VP of this Chase location 5 stars. He pulled a banking miracle…read morewhich as we all know, doesn't happen every day. Went to Michigan to buy a RV and our bank - name withheld for scorn - was completely unprofessional about moving some of OUR money around. Tim handled our bank customer service - not - and customer service manager - not - with professionalism, knowledge and perseverance. Get into Chase and see Tim - he completely turned around my opinion of Chase and he did it because he cares. Plus he knows a bunch about banking - potent combo. Thanks Tim Tsai!!

They were extremely attentive and serviceable. Solve my problem. Non-judgmental very helpful.read more

BEWARE. BEWARE. BEWARE…read more Think twice before opening any account with Genisys Credit Union. I opened a high-yield savings account several weeks ago and have regretted it ever since. I deposited a large sum to qualify for a promotional CD offer--which disappeared the moment my account was opened. Then came the real headache: Genisys made it nearly impossible to access my own funds. Their website is useless, and even getting my new account number required a long wait on hold. When I finally reached someone, they refused to provide it, telling me I had to wait for a "welcome letter" via snail mail. I needed my account number NOW in order to access my funds. They forced me to jump through more hoops just to retrieve basic account info. There was no digital workaround. Even after I linked Genisys to another bank, they blocked outbound transfers--effectively trapping my money. These tactics aren't just inconvenient--they're deliberately restrictive. I've never experienced anything like this with Alliant, NASA FCU, Popular Direct, or NexBank. Genisys clearly prioritizes retention over transparency. Their policy of impeding access to my own money was time consuming and unnecessarily difficult. Customer service clearly isn't a priority. After finally closing my account and having my funds wired back, I received a phone call offering me the original CD deal that was no longer available. That's rich. After all the aggravation and time wasted, I said absolutely not. Too little, too late.

The worse credit union ever. Charging over draft fee but not covering the transaction. What am I…read moreover drafting then.

Horrible credit union. The app is useless, and so are the employees. Rude and not helpfulread more

The previous review has to be from an employee. You are unlikely to get an answer when calling…read morethem. No matter what day of the week or time of day, you will be left hanging.

I have came to this Chase Branch for cash withdrawals and they have the best staff led by Georgia…read morethe Branch Manager. I came from the Jagged Fork restaurant across the street. Being elderly l asked to use the restroom. I was told buy Georgia's stand in there were no customer restroom facilities. I found that odd. Around the corner there were two restrooms with a key code. I didn't pursue the matter. Kristina was my teller she seemed nervous with my transaction, she didn't count the money in front of me. Note: Last week l rated this Chase Branch a 5-Star Note: If you have little kids don't bring your kids. Also, if your Elderly go across the street to the Jagged Fork, they welcome everyone, and there facilities are very clean.

I have been a member with this bank for years. By far the best service around. Very friendly staff…read moreand amazing service. I recommend this location for anyone who is looking to make this their primary bank.

I've been a member for decades good credit (740) and with 28k in my account I can't get a car loan…read morefor 30k. Good bye Credit Union One!

Been a member for about 10 years. I have pretty good credit and they offered me 5% on a vehicle…read more I'm a finance manager and know that this isn't right. Submitted myself to Genisys and now I'm only paying 2.49%. Not really too happy with these guys. Plus it took them two days to tell me that. Genisys (at my dealership) only took 2 minutes... thinking about switching to a more tech savvy bank that takes care of their members...

I joined Genisys because I was sick of dealing with the big banks and all of the fees that they…read morecharge and I liked the idea of a credit union being owned by its members. I've found that Genisys actually charges higher fees than banks and their fees are also higher in frequency and they are unwilling to waive fees. Not only are they unwilling to waive them, but they are rude and condescending about it too. The tellers, as I've said are friendly and try to be helpful, but I don't think that they get much training. I've asked tellers specific questions about my account and I took their answer as being a knowledgeable response, but when I made financial decisions based on their responses, I've been charged fees because the tellers were wrong. I'm totally not impressed with either the services that they offer, their customer service skills, their training or their humanity.

I have credit cards, loans, auto loans, banking- just about everything with Genisys. This has been…read morean awful year for me and I got behind on a lot of my bills, every time I've gone into this location or spoken on the phone with them they are always helpful. Even though I was behind on paying my bills with them no one is ever rude or demanding they always have a great attitude, are very understanding and help me get things in order and get back on track. One smile or nice gesture goes a long way! Thank you all for being so sweet and thank you Connie for listening to my situation and helping me find a solution for my auto loan today.

This location was a terrible experience, and I wish I had read the reviews beforehand because my…read moreexperience matched many of the concerns others mentioned. From the moment I walked in, Myya K and Jean Ortiz were rude and dismissive. The interaction quickly escalated, and both employees began yelling at me instead of trying to resolve the situation professionally. Management was also unhelpful and showed little interest in addressing the issue. I ended up leaving and driving to the Clarkston location, where Leslie was extremely helpful and genuinely surprised by how I had been treated at the Pontiac location. The difference in professionalism and customer service was night and day. I have honestly never experienced treatment like this from a business before. I took photos of their name tags simply to document who I interacted with, not to photograph anyone personally, but even in the photos you can see Jean continuing to yell during the interaction.

My experience with the staff here has been nothing short of outstanding. Micha, Myya, Jean, and…read moreChris are truly in a league of their own -- caring, professional, and genuinely invested in the people who walk through their doors. I originally banked elsewhere and only stopped by this branch because I needed to cash a check drawn on Fifth Third. The way they treated me that day, with such respect and attentiveness, completely won me over. Their service was so exceptional that I opened an account on the spot, and I've been thoroughly satisfied ever since. And it gets better. Every time I visit, they greet me by name -- not because they have to, but because they actually remember me. Even when I call, they recognize my voice and address me personally. That level of connection takes me back to being a kid, walking into the bank with my mom, when personal banking *felt* personal. The branch itself is spotless. The team is always sharply dressed, polished, and professional, yet still incredibly relatable and easy to talk to. They know their products, they know their customers, and they know how to build real relationships. That's what keeps me coming back -- the relationship banking that so many places talk about but rarely deliver. I'm genuinely excited to continue my banking journey with Fifth Third, and especially with this incredible branch. They've earned my trust, my loyalty, and my gratitude.