My user name for on line banking was changed by the bank (banker on phone said usually occurs every…read more5 years). Set up a new user name with the banker. Tried to log in with new user name and all on line banking info was removed. Called Wells Fargo again and a different banker replied she could not repopulate my payees and past payments history. Asked if someone else could help and she said no. Told her I would leave Wells Fargo if someone could not assist and was basically told oh well. Changing banks on Monday.

A great bank. Always there when I need them. Staff is very friendly. They treat customers well and…read moreare very customer oriented unlike most places.

Took way too long to withdraw a large cash deposit. I tried to call ahead but phone is rarely…read moreanswered. Had to go there 3x to get it all and every time they "needed" to know what my cash was for... WTH, it's my money. Lobby is designed well, tho

One of the worst banks that we have ever dealt with!!! Build a home and this bank was listed as a…read moreperferred lender! I should sue them. This bank has lied to us from the time we spoke to someone. Was told NO CLOSING COSTS and NO fees once the home was closed. Change the type of mortgage, no fee, once house is finished. ALL Lies!! Check out what the CEO makes with this bank. EVERYTHING costs money with this bank. I have to pay money to get my money back. WTH????? Make sure you read everything and don't take a bankers word for nothing! So much for customer service. There is none! I know they are in business to make money so I want others to know not to waste time giving it to this bank!!!

Wells is usually a good location. They have good online services. They're staffs are good and…read morefriendly But remember they're a bank a they cater to convienience not the most cutting edge products etc

I had a home improvement loan with Wells Fargo that was direct debited from my PNC account each…read moremonth. It was paid in May and PNC was notified. They kept sending payments and Wells Fargo kept sending them back. We put a stop payment and got an email from Fiserve, which processes PNC's online banking that our online banking was frozen until we paid $122-the amount of the loan payment. We paid it to get online banking open again, even though the loan was ALREADY PAID OFF. PNC said they could do nothing and we are out $122.

Credit card customer support very very poor. They do not follow through correcting billing issues!read more

Legendary service is surely a JOKE. Completely disorganized. Multiple trips to the branch on US1 in…read morePort St Lucie, FL 34952. Supposedly helped for HOURS only to have it all dissolve into another problem they created & this is to simply CLOSE out a loan. They messed up what was fine the day before & getting the runaround AGAIN. Now will spend more time on a Saturday trying to get some mystery representative to sort it out. Or back to the bank next week to see if the less than brilliant management staff can refund me what they took from my checking account or if they will gouge me for more arbitrary fees. Of course, if I ever get it started, I still will have to wait nearly a month for my refund. I don't get to charge them interest or fees for using my money.. Worst bank I every used (which is saying something) & they truly deserve ZERO STARS.

I wish i could rate this bank with 0 stars. I deposited a check into my account with chase bank…read more When the check didn't clear the next day i went to the bank to inquire on the reason why. The teller stated that i should wait longer because it was the weekend(even though i deposited the check at 10am the previous day). I informed the teller that i was closing my account once the check clears. The teller smiled and said we will see. By Tuesday the check still had not cleared. I contacted the bank only to find out the teller put the check through the fraud department so that it will take 2 more weeks to clear. The joke was on the teller because i had my employer to cancel the check and write another check. I pray for the miserable evil that lurks the earth. I am staying away from chase bank.

Had questions about account activity, in 2020, was greeted and provided, outstanding, service by…read moreAsssociate Personal Banker, Alexa Clopton. I received service that was fast, and insightful, and I left with all my aquestions answered. Give her a raise!!

The worst. Not only the Branch but Wells Fargo as a whole…read more Closed a checking account and requested a certified check for the balance. 6 weeks later the check never came. They said I would have to wait 90 days for another check to be issued and only after I filed an a notorized ffidavit. After days and hours on the phone and in the branch I did that, but if I wanted my money sooner I could post a bond and receive the money sooner, but it would cost me 2% of the money owed me. At this point I just wanted to be rid of them and agreed. I went to the branch and was told that the only one who could do that was the branch manager and he was not in due to a broken leg! I was told it could be done easily at another branch. Making a long story short- I went to another branch and was helped by a very nice lady who took on the problem; however I wound up spending 2 hours at that branch before finally being paid out with a certified check less the 2% which I then had to cash with a different teller from the same bank. These people are crazy/ nuts. I couldn't make this horror story up. Don't do business with Wells Fargo!

I just want to take a moment to recognize this branch. Mike,Danielle, Bri, and Daniel have been so…read moreinstrumental to this challenging time for me between selling my home and buying a condo. I am so grateful and appreciative. All of the outside issues that I come to the bank with, the staff finds a way to resolve it immediately. This truly speaks volumes of their customer service & going above and beyond.

Horrible communication I've been calling at least five times a day for two weeks now, and still…read morehave not gotten an answer