I live in northern Emmet County and have banked with CNB for years, it has become increasingly…read moreimpossible to have in person customer service outside of ONE branch in Cheboygan. It would appear that CNB has turned they're back on small communities in Northern Michigan, the same communities that help build CNB what it is today. Loyalty and good credit seem to have no return on investment with CNB.

We were told the home equity loan we took out had a variable interest rate until we withdrew money…read more Each time we withdrew money it was supposed to change to a fixed rate. We withdrew the entire amount at closing and they never fixed the rate. We started at 3.74 and 2 months later when we realized what they'd done the rates were over 6% and they refused to take any responsibility or help us. We have paid back the full amount and are having to pay cash for our project now. We had been with this bank for 20 years. Will be leaving now to find a bank that are not a bunch of liars

Iryna was awesome and really went out of her way to help me find an answer to a question that was…read morenot even part of her department. Normally that would be a "transfer" of the call with other banks. Our business has been working with Fifth Third for over 20 years and the experience has been solid.

5/3 bank has screwed me countless times. Finally moving over to 4front. I would recommend finding…read moreanother option to save yourself a lot of money, time, stress, and brain cells.

We had a bit of problem at the drive thru with a somewhat snotty older teller that appears to…read morestruggle with the notion of being kind and helpful. Pity. In traveling inside we spoke with a nice gentleman, possibly named Howard? At any rate, a tiny bit of faith and confidence were restored and business concluded without a hitch. That's all we needed. It's bad enough to lose a parent, but to have a rude, heartless wench act so condescending I assume because I don't belong to the pompous, cruel heart little club that appears to be this institution, is demeaning and humiliating. Just be nice for God's sake. 09/23

We LOVE St. Francis X Credit Union. Since retiring to the area last year, we have switched all our…read morebanking over to them. Very personable and friendly every time we go in. Especially at our branch on M119!!!!