Chase Bank in general is a good institution. But the local branch in Safford cannot seem to keep their ATMs working. Every month I have to deposit a couple of small checks, but end up going inside and having to stand in line because their ATMS in the drive thru, the one out front and the one inside the bank are inoperative. Not everyone wants to use their cell phone to deposit checks or trust that process. Apparently this small town branch of a big bank is not important to their corporate folks. Our other choices are a credit union, a bank too small to handle our needs or the remaining corpse of Washington Federal, so we are stuck with a poorly supported Chase Bank branch. read more

Love this bank! They have helped with getting us bank bags, using the new automatic deposit machine, always cheerful and helpful, helped with foreign currency questions and we are in and out in a flash! The app is great and they will even help with tech questions if you have them (about the app). read more

We tried to use the inside auto teller. It took the money out of our account but did not give us the money even though we heard it counting it out. They will not help you at the branch. We have called the number the branch gave us and they just say they are investigating us. They made us feel like we were thieves when they are the ones that stole a lot of money from our account and won't put it back. Find another bank. I have been banking her at this location for close to 50 years but I think it is time to move on. We are nothing but a number to them and they really do not care about their customers. Run don't walk to another Bank!!!! read more

Customer service is horrible if you're trying to cash a check that is. I needed to cash a check which was a Chase Bank written check and they wanted to put a hold on their own check?? All they need to do is call to verify funds on their own check. They lost a possible loyal customer today. read more

Be very careful with the transactions you do with this bank. I went in to pay on a car loan with my Chase Credit Card. I was never told that there was a fee for this transaction. A month later I was shocked to see there was a $90 transaction charge along with a $39 interest fee with each day that this was not paid!! read more

Really poor customer service. Went in to see a banker about adding my husband to my account. There was about 3 people ahead of me. Waited a good 20 minutes before the banker came out from behind her desk. She went down the list and let people know she was not going to see them and they needed to come back another day. I heard her rudely tell a customer to go to another place for a notary. She soon realized it had to be the bank and she would take care of him really fast. She then spoke with the customer ahead of me. She was basically yelling at her telling her to go to another bank, or have the teller try to call someone to check the status of a check. She even stated how she was part of the management team and their policy didn't allow her do what the customer was asking. The customer would try to explain and the banker would just cut her off. Not a very good example of their so called management team. She was very rude and rushed the customer. As though she had no compassion for any of the customers that were waiting quite a while to speak with her. The other lady left looking very upset. She finally came to me asked me what I needed as soon as I started to say before I could even get another word out she said she can't do anything for me today because was now 6 and they are closed. She went on to say she was alone and had to fix an account with a customer. It didn't matter that I was already waited 20 minutes and I got off work early just to run into the bank to get things done. I was a little disappointed but it was the way she handled herself that made me even more frustrated. I get maybe she was overwhelmed but the rudeness and the rushing. I'm very disappointed with this location. They should really speak to their "management team" about customer service. read more