I came early morning when they just opened today. This Chase location provides amazing customer service. Their client services have been first rate. I came for name change. They went out of their way to resolve an account problem. The banking staff is highly professional, helpful and friendly. Thank you! Highly recommend this Chase location! read more

First time in a long time I've actually checked in with Chase Bank on Yelp. Hoping that management sees this review for an exceptional employee. Been with this Corporation for years and have always been treated with respect and helpfulness. I have a new Relationship Banker with Brian Hanna. Yes, that is what he is called. I have had the opportunity to spend a couple different extended times with him. He is so helpful, patient and with my finances and setting me up with what is needed. He is very knowledgeable and I appreciate him very much. If you are in this area ask for him he is very accommodating. read more

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This location is excellent. Parking is always available, and they even have staff ensuring that it's reserved for Taste customers during business hours. There are two ATMs outside, and I've never had to wait more than a few minutes to use one. read more

Excellent customer service every time! My wife and I both bank here for multiple yrs, and do anything from banking to investment to notary... All private bankers and rest of banking staff are super nice, caring, and efficient. Even puppies are welcome read more

Chase Bank - Banks & Credit Unions Near Me - San Diego, California

Returning to normal #40 Angel and Daniel made my experience great today. I felt very comfortable and well taken care of. Without giving away too much about my business here, I do like how they welcome new business clients. Quick, efficient and friendly. I feel secure. read more

Chase Bank - Banks & Credit Unions Near Me - San Diego, California

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Chase itself as the entity is abysmal at the moment, once you're at the top it's easy to fall asleep at the wheel--but the actual people who work at this Hillcrest location are ROCKSTARS. The online setup for a Chase business checking and credit account was problematic, causing operational setbacks and delays. Luckily, I was able to get a meeting with Dane Lopez. Conversely to the Chase online system, the in-branch experience was outstanding, largely due to Dane, a banker who exhibited exceptional professionalism and a genuine desire to assist. Dane not only resolved the issues that stemmed from the online platform, but also communicated each step clearly and effectively, ensuring a comprehensive understanding of the services provided. Although I think all my Chase online issues are in the rear view, Dane has always been quick to jump on the phone and quash these speed bumps. I would also be remiss not to also mention Angel Paraiso who helped immensely while I was traveling and verifying my business accounts were in order during another issue that stemmed from creating the business accounts online. Moral of the story--if you are opening any kind of account with Chase pretend we are a couple decades back and walk into a branch. If you want great service and people who have a desire to help, come to this branch! read more

THIS IS A ZERO STAR REVIEW: I called up Chase Bank to file a partial claim on an amount of money that I'd paid for merchandise. I spoke to a lady called Daydree Ann (sp) at the chase dispute phone number on Monday Tuesday 2-6-2023. I quite clearly stated that PayPal had told me to call my banking institution and I quite clearly stated that this was a 'partial amount' of the amount of money that I had paid in full. The above mentioned representative said she'd file a claim for me. I also offered photographs of the damaged goods and she didn't want that. Three days later I called the same phone number and get Nove (sp) on the phone. According to her a claim was put in for the full amount of money which I DIDN'T ask for, she also said that Daydree Ann told me to go back to PayPal which she did not tell me to do as I told her I'd already spoken to PayPal on that first phone call. Nove asked me for a claim number to which I said I was never given one. I wasted three days of my life only to be told a bunch of lies about what I'd said and that there was nothing they could do. I mentioned to her that they wiretapped their phone calls so why didn't they go back and listen to that exact conversation and listen to what I HAD said compared to what this representative had supposedly typed out for a claim for me. I told her within a week I'll be closing my account. Absolute complete and utter incompetence. read more

Terrible management seems to be the lead problem at this place, but along with it comes poorly trained employees, lack of currency available, and unfriendly customer service, just to name a few. We grew tired of Bank of America so decided to switch to Chase upon moving to SD. Unfortunately, we set everything up at this branch - or at least tried. This place truly is a mess, so now we're leaving Chase PC and going to Wells Fargo. read more

My husband was assaulted and punched in the eye 50 feet away from this bank in broad daylight. Not only did the security guard not lift a finger, he actively mocked and downplayed the situation. CHASE, are you ok with this sort of vile behavior? I've attached a photo for reference. The incident occurred Monday, October 18 between 2-5pm. read more

Chase Bank - Banks & Credit Unions Near Me - San Diego, California

Horrible. Charged me for a new card to be expedited and then restricted my card randomly over the weekend so I had no access. I've had no access to the money in my account for 5 days because I need to show an ID at the branch. Security measure for chase have changed a lot (as a customer for 6 years) and I can tell you it does not benefit the customer . read more

I'm a consumer. You're a consumer. We are all consumers. Here is the thing, whether it's a restaurant, a bar, a thrift store, or even a bank, sometimes us consumers become loyal not because of a discount or even the highest quality of products, but because of the staff that makes the machine run. I did become a customer at Chase because of the initial offer but my loyalty was built because of my banker, Diego. Diego is no longer at this branch and my experience has suffered greatly. I do bank with several institutions so I feel that my comparison is a fair one when I say that Bank Of America understands client retention and Chase does not. My balances are fairly consistent from bank to bank so that's why I find it interesting that Bank Of America can do things for me as a "valued customer" that Chase does not... anymore. Yep, Diego always recognized me as someone they valued and would often wave a cashier's check or wire fee without me even asking - now they simply look at me and say "no," we can't do that. Truth is, you can, you just will not. Because of nickel and diming like this I took a chunk of Change from Chase and walked it right over to Bank Of America to send a wire. Why? Simple, they appreciate me. read more

The customer service is atrocious. I'm not surprised they have such a low rating. The branch manager, Alex Aguayo is the worst. I have dealt with Chase for many years and the other branches have such great customer service. I am shocked at the level of incompetence and rudeness at this branch. read more

Daniel is professional, kind, helpful, and patient. Definitely would recommend banking here.

Everyone at this branch has been extra helpful with all our banking needs. Diego, Natasha, Daniel are all exceptional.

Pretty Sad! Chase used to be great bank. Just gotten too big and don't care about the customer anymore. I walk here very often and last week for the first time I had to use the bathroom. I was told "No public restrooms ". Dam. I have been a customer for going on 15 years and keep a considerable amount in my checking and savings. And even have stock in with them. Maybe high time to do the smart thing and join a credit union. Or another bank. Oh, and another service they have thrown by the wayside. YOUR A BANK for gods sakes. When I clean out my piggy bank the logical thing to do would be to bring to the bank. Heck no...they don't take change! Hello. I get asked a lot lately about where I bank as I do financial tutoring. And from now on Chase will be the first I say to avoid. Remember, banks go away and get bought out! And for good reasons. So disappointed, Daniel A read more

I had a great day and was having lunch nearby and wanted to deposit some $ to my account because I just got a notification that my balance was running low. Chase was across the street so I came into deposit some cash in my checking account. Unfortunately, I forgot my ID & ATM card in my car - silly me. I did have my Chase mobile app on my phone & a Chase credit card with me. Teller couldn't help me which I understand. Asked for a manager, she of course was very nice but didn't want to help me either. I hate yelper who just write nasty review of a business without giving the business manager the opportunity to do something. She didn't bother to look at my account history or how much $ I was depositing so she can perhaps make an exception to help me out. Do not forget your ID or ATM card if you want to deposit any $ here. read more

Came here after work on a weekday at about 4:30. No line to get helped at the counter. Only a short 3 minute wait to be helped by a banker. Very friendly staff.. Quick and efficient. I noticed at east 3 ATM machines.. And they are the new ones that can dispense a variety of notes (so you don't get stuck with all $20 bills). Free parking lot for customers. read more

Chase Bank - Don't have to worry about finding parking - Banks & Credit Unions Near Me - San Diego, California

Terrible. Tried for 3 weeks to open a simple business account. Had to come to the branch multiple times and each time was assured that the situation was resolved. The branch manager at another branch said that the account was set up completely wrong triggering fraud alerts and freezing our account. We gave them multiple opportunities to correct the issue and eventually had to transfer to US Bank. Seems like this is isolated to this branch but judging by other reviews is not isolated to this incident. Alex and Dane seem to care but are either incompetent or insincere. read more

I'm changing banks finally, been with Chase when it was WA Mutual. I've been fraudulently scammed out of $1600 over 4 months two incidents. Chase's Fraud Dept. Is not about the consumer/ Victim nor is about making an attempt to find these people, their Fraud Dept. Is there only to come up with multiple reasons it's your fault so you have to pay and they don't. I had no access to my debit card, accts froze, I could not use my card but the scammer used it twice for $198 ea. How am I responsible for Chase allowing charges to go through even though I have no access to my acct.. that is not my fault nor responsibility to pay that but they force you to. My opinion Chase needs to stand up and take some of the responsibility , instead of just excuses. They even stated he tried to use my accts at least 8 more times and was unsuccessful now why with this pattern on my acct.I'm held liable for Two charges. Sorry Chase you are becoming a little uppity for my taste and am grateful to bid farewell to a very GREEDY Institution. read more

No business should ever make you this mad. It's taking me a while to write a review and I loath this bank. BUSINESS OWNERS BEWARE: They will change rates, terms, and limits without notice. They will disrupt your working capital when you need it most so don't count on them. There is a fee around every corner and branch manager I spoke with was ice cold combative (please excuse me but...) bitch. Chase lends you more and hope that you pay a day late so they can raise rates on you. It's a trap. If you have an SBA loan with them, you better ask them how to best use it or you will lose it. For consumers, try a credit union like Mission Federal, San Diego Credit Union, or Cal Coast. There are some great online banks too. For business owners and commercial real estate, try Torrey Pines Bank or if you want a national bank, US Bank. Torrey Pines is actually doing some amazing lending for small businesses and I've had a much better experience. At this day and age, there is no reason why we should empower or reward bad business which so many choices. We the people have the power as a consumer to make choices and change. I'm done with big banks....period. read more

This location is slow and really not helpful. The manager likes to talk about accounts with the door wide open so everyone can hear and doesn't seem to know anything. read more

The last 2 times I was in there, there was one teller on and a line with 7 to 8 people waiting. Both times a manger came out and asked if anyone was doing a transaction not involving cash back etc. Each time I told the manager they need more tellers on. (Or better yet why doesn't he,the manger get in there and get the line moving.) Each time my comment fell on deaf ears. When I mention to the teller, when I finally get up there, about the lack of tellers and wait, I am am told they can show me how to do the transaction on the ATM. I would not be waiting in line if I wanted to do my transaction on a ATM. This branch is worse than Bank of America, I am happy that my main bank is Cal Coast Credit Union and I only need to go into Chase once a month. If I had to deal this on a more regular basis, I would have switched banks a long time ago. Bottom line, I have been in other branches and never had the 1 teller issue and long lines and long wait times. My 2 cents. read more

The manager of this facility, Asian, is extremely incompetent. The place is poorly ventilated, no air to breathe, I started getting headaches waiting.. worst chase branch ever been to read more

Google "Chase Bank consumer complaints" and marvel at how the corruption and theft that this bank commits goes totally unprosecuted. One of their best tricks--this happened to me--is that they manipulate the dates that withdrawls happen in order to assess fees. In other words, they will back-date charges that were originally posted one day later if there's an opportunity to slide an overdraft fee in there. The software conversion from WaMu to Chase as also been really rocky. My mobile alerts account has failed multiple times: I've been on the phone with tech managers three separate times and they have no idea how to fix the problem, and the last manager with whom I spoke was rude to me after 45 minutes of working online with her. I know this space is to rate the Hillcrest branch and not the company itself. Well, the customer service at this branch is terrible too. How can this company be so terrible and be one of the largest banks in the United States? How can they screw over so many of their customers and still manage zero formal complaints on the Better Business Bureau? I hope Chase bank gets hit with a huge class-action lawsuit for all their fraud. read more

During the acquisition and transfer of The UPS Stores, there were quite a few challenges, stress points, and miscommunication. The Amazing team of David, Lisa, and Anmar provided very informed, professional, and candid support, guidance, and recommendations. I have never had the pleasure and lucky of such a business team. I am grateful and humbled by their talent, teamwork mentality, and customer service. We are finally through the worst and looking forward to growing this business and have confidence in our financial team. And, all other Chase bank personnel always greeted and assisted me with my banking needs with a smile and a professional attitude. Thank you! read more

I will never go to this branch AGAIN! Not after TODAY!! Wouldnt cash my stupid check from a Northern Cali bank, hello its from another bank , cash it ! Then when I asked the teller to please tell the last 4 transactions through my checking, his attitude acted as if I was putting him out. There was no Long line after me. There was no line at all. Sorry you just got done with a crazy lady before me, but finding out something that is part of your job shouldn't be putting you out.. Ugh there is no good customer service anywhere anymore! He then tells me, I can go and wait and speak to a banker to get my past transactions... Word, No Thanks, Ill just go online then.. And then ... the freakin' Nazi Parking Attendant watching your every move, lurking in the shadows, god forbid you walk to the sidewalk to check out a sign across the Street. Parking is already a nightmare, and its on a crappy location driving wise. Just so not satisfied what so ever with this CHASE! read more

Like most financial institutions, Chase has a spotty track record of customer success. Honestly, my experience hasn't been any better. Last month, my debit card was turned off, account frozen, wire transfers returned and account overdrawn by thousands of dollars - all because of a bank error. Like any sane and rational person, I panicked. And after spending hours on the phone trying to resolve the issue, I went into my local branch for help. Lisa Bashir, the local Branch Manager, who was on vacation with her family in Hawaii, immediately called me and apologized. Then, while still on vacation, Lisa and her team (Washington, David, Kat,) worked tirelessly to rectify the issue. So while I've had my ups and downs with Chase, I remain a loyal customer because of the fantastic team at my local branch. read more

I went in to dispute a charge I did not authorize. It took 15 minutes to meet with the one banker that was actually working. There were seriously four or five other people walking around doing nothing. WTF!? Seemed like a classic case of management and higher up employees not wanting to stoop to the level of dealing with customers. They did have time to stop and talk to me several times. After I complained that it looked like there were enough people to help me, they went and hurried up the ONE associate working. Yes, they interrupted him with a customer to tell him to hurry up!! God freggin forbid they actually stop to help me themselves! I really really miss you WaMu!!!!!! read more

Let's talk about the NAZI parking attendant that cops an attitude if you even look at the branches parking spots. Here I wanted to do two things. Buy donuts next door and pay my credit card bill with cash inside the branch. Kill two birds with one stone right? So I park my car in the bank lot. Then start to walk toward the donut shop. All of a sudden I got some guy, that I thought was homeless, yelling at me that I can't park there. Threatening to tow my car. I explained to him that I was a bank customer and would be performing a transaction in about 2 minutes after I procured my tasty morning treat. He continued to yell and became confrontational. Almost to the point where the police were involved. It urked me so bad I didn't even bother going inside to pay my bill. Instead I went to my main bank (Not Chase) and deposited said cash. Then paid the account online. Moral of the story. I didn't even bother going inside. If the guy outside reflects the attitude of the branch I want nothing to do with this branch. Even the branch in Mission Valley with 'reserved parking' doesn't present this level of Nazism. read more

Crazy ass customer was backing out of her parking spot as I was driving behind her. If I hadnt honked about 10 times the bitch would have kept going and t-boned me. I did not need that so I started moving forward with a vengeance. Jesus lady, be aware of your surroundings when you're backing up.The lunatic had the audacity to give me a dirty look ! Like it was my fault for getting in her way. I could almost see her giving me the bird. Man, some people... Anyway. I just got a safety deposit box here and I'm pretty stoked about it. I walked in and got in line and one of the account guys just happened to be standing near the line and asked if I needed help. After explaining that I had just opened an account at another branch and realizing that that particular branch didn't offer safety deposit boxes, I was told to come to this branch. We sit down and I get my paperwork and ID out. He quickly and efficiently took care of me and within 15 minutes or so I had a set of keys for my safety deposit box. Now I just need to find stuff to put in it ! My stockbroker works at another branch and I really like the guy. We are on a first name basis and have small talk whenever I see him. He will actually stop what he is doing or hang up the phone to come say hello to me. The other people that have helped me have been very nice and friendly also but what I find a bit peculiar is the fact that no one has ever introduced themselves to me or asked what my name is before getting to the business at hand. No handshakes, just straight to business. Its very cold. I mean, I don't expect to get invited over for a backyard bbq or Fridays night's happy hour after work or anything. I just expect a little bit of formality. This is after all a professional environment and I am a client. read more

Came to bank today to change info on account, Lisa was less than helpful, rude and ignored us. If you can bank elsewhere, you should.

I was a customer at this branch until last year (I realize this is a belated review, but better late than never...) So, early in 2011, all of us who bank(ed) with Chase were notified that "free checking" was now a thing of the past. I'd moved to Chase in 2010 because I'd become fed-up with the bank I'd been doing business with and I was swayed by all those screaming banners declaring "FREE CHECKING," I'd seen all over town. When I'd initially opened the Chase account, I was told that I was being "grandfathered into" a free checking account. Which is why I was (rather unpleasantly) surprised when I received that charming little notification in the mail informing me that I'd either have to get direct deposit or keep a minimum balance (I forget the amount - $700.00 perhaps?) in my checking account, or pay ten bucks a month for the privilege of banking with these good folks at Chase. When I went into my branch to discuss with a manager how I could have possibly misunderstood the concept of being "grandfathered" into a free checking account, I was met with a blank stare followed by the non sequitur, "Well, this is the way all the banks are going..." As if that somehow excused or justified their actions. No matter, I thought. I'll just switch to direct deposit when I get the chance (I'm essentially a very lazy individual who can't often be bothered to make changes unless I'm really, really provoked into them). Guess what? I was provoked. By the nasty, surly and outright appalling behavior of the staff and management of this particular branch on Fifth Ave. in Hillcrest. The always having to wait at least 10-to-15 minutes in line as they slowly conducted each transaction, pausing frequently to "consult" with each other. The snide and snarky attitude from each and every employee from teller to manager. "Sneeringly condescending" would best describe the folks here. Epilogue: I now happily bank at California Coast Credit Union. read more

Every time I come there , there are always a lot of people online and there never have enough cashier to handle the line. Today my back was hurting and did not want to stay on line for 10 or 15 mns and was waiting for maybe an associate to take me to his desk and do a transaction for me sitting But no one came read more

I am very happy to meet the branch manager Lisa, Washington and some other workers at this branch. They helped me to solve the problem which I stacked to wired my money from Hawaii Bank to the escrow company in California. Hawaiians moves own rules and island times, everything takes longer, easy going and they are 3 hours behinds us. So I was so frustrated if I will loose my house , and tired to stay hotel room. Lisa and all workers helped me step by step even she gave me call after the bank closed hours. I appreciate their hard working and I will come back here even I opened my account some other branch. Thank you again. read more

5 stars for this branch and location. Especially, David. He is the best banker I have worked with in San Diego!

The ATM gave me a counterfeit $20 just one from the other 20's.. I spoke to the Asian manager, she said sorry and their money comes from the Federal reserves and they use machines to detect bad bills. Oh well BEWARE . I guess a few got away. read more

Chase Bank - Bad note - Banks & Credit Unions Near Me - San Diego, California

I recently opened a Chase checking and Savings account at this location with Ryan, one of the personal bankers. All of my experiences have been much better than any dealings I have had with Bank of America. Ryan and the rest of the associates are always quick to greet me and take care of any questions or concerns I have regarding my account. I keep my business account with Wells Fargo and my personal accounts with Chase and I am already a very satisfied customer. Thank you so much for all of the convenience and help! read more

I think this branch is pretty fast and efficient overall. They're usually pretty nice. My only complaint is it's location and their parking lot. Nick T. is right when he says he witnessed a crazy driver. I know every time I've gone there's been one. Who knows? It could always be me ;) JK read more

I have never had a problem with these guys. Wonderful customer service, friendly people, and off-street parking makes a bank trip convenient. I liked them a LOT better when they were WAMU though... read more

I didn't know I could have a positive experience at a bank. At best, I thought you could have a neutral, those people weren't SO bad, experience. I had a great, this place is wonderful, experience at this bank. I know, right? Weird... After working with David, I'll be going out of my way to do my banking at this location. He spent a lot of time with me, talking over options for some financing I needed to do and I ended up floored at how helpful and considerate he was in finding something that worked for my unique situation. We talked things over one day, I came back two days later and he remembered me and what was going on. Amazing! The rest of the staff is very friendly and courteous as well. Not sure what these negative reviews are about, but I can't recommend these guys enough! read more