Only good thing about this location was the friendly security guard who was able to answer my questions about the ATM hours (only during business hours - no longer after hours/24 hour) & who also informed me of the new Chase location at 4th & A that has an outdoor ATM that is accessible 24/7. It was around closing time, 4 people in line for the teller(s). Three tellers behind the counter but only ONE helping some customers who were taking a long time. A supervisor (officer?) went behind the counter & apparently helped the other 2 tellers close their drawers, leaving ONE teller at closing time with a line of customers! Make it make sense. From a former bank teller, this is completely absurd, nonsensical, & unacceptable. As a customer, completely unacceptable! As if they don't want to take anyone's money. Noted. Will be moving my money over to a credit union going forward. read more

This is the only Chase downtown San Diego 92101 pretty inconvenient that they are only open 9 to 5 Monday through Friday 9 to 3 on Saturday. They have no ATMs anywhere downtown if you're looking for a bank don't go to this branch or this company read more

The ATM room is only open during business hours. This is unacceptable for a downtown location.

After some trouble with my credit card application, I was prompted to go into Chase and speak with someone there. I walk in say hi to the security guard and already have a good impression as it's welcoming and smells good in there. The teller checks me in and reassures me it will only be a little bit of a wait. Alejandra and Jennifer were amazing and helped me out. Although Jennifer was training, she did a great job and they helped resolve my issue with guidance on what to do next. Thank you ladies. read more

Came in for quarters; however, line was too long so just got cash. Located downtown in somewhat of a shady area, security guard on site do you feel safer. read more

I usually have great experiences with Chase, but as I was downtown I made the big mistake of coming to this location to get some money out of the ATM. Firstly, the front door is covered in plywood. Not a good look. I asked for $200 in five dollar bills from the ATM, but half of the bills got stuck in the machine and there was not way to get them. I went to stand in line to let them know the ATM isn't working properly, but there were only two tellers open and they both had elderly clients that were taking an extremely long time. Eventually, I walked away to see if there was another ATM. Most Chase branches have ATMs inside that dispense single dollar bills, as they no longer have business only tellers. In the meantime, someone else got in line, and the same customers were still at the teller windows. There was no end in sight. I went to leave, and a Chase employee, Brendan Jepsen, was walking by. I told them I had been waiting a long time. He said there was nobody in line. I asked what he was talking about, because there was clearly someone in line. He refused to acknowledge his mistake and just wanted to change the subject. Not a good quality in an employee, or in general. He offered to help me at the ATM, and began to critique my use of the ATM, as if I hadn't used a Chase ATM almost daily for the 25 years I've owned my business. He had the gall to say he was on his way to the toilet, so he was doing me a big favor by offering to help!! Really?!! What a moronic thing to say. I offered to show him the ATM receipt showing the money wasn't dispensed, but he refused to look at it. Just a very defensive moron who has no place being in customer service, and most definitely shouldn't be a leader of any sort, but it's clearly the reason this branch is so badly run. He took what was just an annoying situation with a faulty ATM, and elevated it into the worsts experience I've ever had at any Chase bank. Well done, moron. read more

For being the only chase bank in downtown, their atm room should have longer access than their business hours. Every time I walk over a mile to get here it's closed, super disappointing. read more

Walked in to open a checking account. A bank rep standing around doing absolutely nothing told me I would have to set up an appointment to do that. Well, when you don't want to provide service when I am about to give you money and be a new customer, you just told me what your future service as an existing customer will be. Bank managers at WF were calling me to try to hold on to me. I guess they still will for a bit more. See ya. read more

Had a health emergency today at Chase Bank on 101 West Broadway, cause by a female relationship banker who assisted my wife and I. This officer had problems removing a credit card offer from a current new business application. We were told its not possible to uncheck the box linked to the credit card offer without starting over and scheduling a new appointment on different day. When I insisted there has to be a way she started to get unprofessional and the banker stated I do not want to talk to you anymore. At the end of the application process, there was an option that you could uncheck the box to remove the sapphire card. I was hoping for a small apology or something like i learned something new for future clients. The worst part is she started to say. This is ridiculous and I have another appointment. I proceeded to feel very uneasy and asked for a manager, which was not given. When she returned, she was still very unprofessional and caused me to have a panic attack right in the store. I have never felt so attacked. The paramedics came and helped me calm down and took my vitals. After the paramedics left I sit there to rest for about 15 minutes. But Chase bank called the SDPD to have me removed. Still there was no sign of a Manager or Supervisor. This was a very heartbreaking traumatic experience. Felt so bullied and attacked by this female banker who works for Chase Bank. What would you do in this situation? read more

Good service. Door thing after hours is still broken, so no ATMS. L I need 85 letters so this is all filler words read more

You can't even get inside to use the ATM, the door is broken and does not accept your debit card so it's only open during banking business hours which is not helpful. Considering there are only a couple of Chase ATMs downtown this is frustrating. read more

I'd like to extend my gratitude to Alejandra for her exceptional assistance today. Her expertise and personable demeanor made the process of opening a new account a breeze. A big thank you to both Chase and Alejandra for their outstanding service. read more

Honestly idk how this bank has only 2.5 stars. Every time I go it's always been a pleasant experience. Logically tho if you're nice they will be nice back so ‍ read more

The ATM does not work. Had to use Citibank across the street even though I'm a chase customer.

I have cashed my check from my current employer at multiple Chase locations. I had two valid IDs and they still couldn't cash my check that I needed to cash. Just won't go to this location anymore. read more

Yeah I don't think that I ever could have a relationship with this bank due to the attitude of the employees here. I dealt with three different individuals not including the initial teller who couldn't give me a direct answer as it related to their check-cashing policy and the story changed every single time. I asked for the manager multiple times only to receive a private banker and Another banker finally getting me to the manager and what I needed to speak with directly when I initially came in. The manager also was no help he was extremely rude and very dismissive after I told him that we needed to know what the policy was in reference to check cashing. he gave us a different answer from the first two individuals and told us that we needed to negotiate that check with our own private bank seeing as they cannot cash a cashiers check presented from them. Obviously I wouldn't want a bank account with a bank that doesn't know how to treat its clients. The check was a very large amount and I understand that sometimes banks don't have that amount of money available however, every single institution that I've been to regardless of the amount including Chase in which I cash a check a few months ago for over $100,000 was able to Cash the check because it was one of their own and they could see the balance of the individual who presented the check to me . It doesn't seem like this is a standalone incident. as I read the other reviews other individuals have had the similar situation happened to them when presenting a large check to this particular bank. I'm asking myself continuously especially and as an individual that works in the industry what really is the point of a bank other than to lend. they use the money that you have deposited and ultimately invest that money into other things all the while you're getting minimal interest if any at all on that particular account. It's better that you buy a safe and put it in there and pay yourself versus allowing these individuals to make money off of your money. I digress. read more

Boy, reviews are pretty bad for this place. I came in, got my money and left with no real problems. I'm pretty scared to enter the actual customer service area after reading some of the reviews. Still, my experience was quick and pleasant. Great location. read more

For a bank, this location is better than most. It's light and bright.. open space, minimal lines, and friendly staff. read more

Chase Bank - lobby - Banks & Credit Unions Near Me - San Diego, California

I don't use Chase Bank. Never have never will. I have no clue as to why Yelp is asking me to fill this out. For that I score Chase Bank 1 Star. read more

Don't EVER use Chase Bank. They are HORRIBLE!! I signed up for a United Mileage plus credit card in April, which was supposed to have no interest for 12 months. Well now they are charging me interest and claiming they never had that offer. They are out to bleed you for your money I will never use them again!! read more

I think the Chase Bank on West Broadway (right next to Chipotle) is terrific. Joshua is super helpful and friendly. And all the staff here consistently provides efficient, fantastic assistance with all my banking needs. And also, the ATM that's right near the tellers, you can withdrawal up to $3,000 (every 24 hrs.). That's right - they know how to do it at Chase Bank. I also like how all the ATMs has the options of getting 5s (you can take out only $5 if you want). Chase Bank on Broadway: versatility and agility with utmost proclivity for great customer service. read more

Went in to close a safety deposit box for the 3rd time. 1st time my fault didn't have keys whoops forgot I had the box opened years ago 2nd time I was in the process of a name change due to marriage, passport and drivers license both in the process are surrendered to DMV and issuing passport office so I'm told bring marriage certificate. 3rd time I bring green card picture ID with previous name, marriage certificate, divorce proof, original S/S cards, yes this will work ( I'm not opening! I'm closing) No now it's because my box is at another branch, sorry is what I got, well back in the day 25 years ago when I worked for Homefed Bank we asked where the box was located before we made a customer come back 3 times then advised on the best way to solve this issue maybe call the branch can we do this through the mail etc ,, nothing, it's a robot situation, our motto back then was relationship banking meaning we tried to resolve the issue and helped you, if my box was in San Francisco does that mean I have to fly there to close it ‍ read more

Guys....the bank may have been mismanaged back in 2015 when all the bad reviews were made....but that is no longer the case. They have an excellent manager now...great customer service...you hardly ever wait in line and they are all VERY friendly and helpful. I would recommend this bank over any other in San Diego. read more

Pamela deserves a raise, or employee of the month or just any positive recognition! She has gone above and beyond for me, something I have never had happen at any other bank I have banked with. I am very happy I opened an account with them and lucky enough to have had her help me. read more

We have been banking with Chase for many years... 70? yeah I think so... Worked part time for them when I was in Viet-Nam at the chase branch located at Phan Rang... We used MPC, no cash... Anyway, We love our Chase... read more

This Chase needs serious help. No matter when I come I am rarely seen in under 30 minutes. I only use this location as I have a safe box here because they had lower rates than BofA, yet I am planning on switching despite the higher cost because this Chase is absolutely ridiculous. No longer do you wait in teller lines to get into your safe box. This means when there is NOBODY in line for the tellers I am at the mercy of the available customer service people. This almost NEVER HAPPENS. I have to wait behind people opening business accounts, getting loans, etc. which often takes 30+ minutes EACH. Too many times I have walked out because I am not willing to wait an hour to get into my box for 5 minutes. You need to change this policy. I get physically agitated when I walk in here. My time is valuable and I don't want to spend an hour at the bank for a 5 minute transaction. It was never this bad when I could wait in the teller line to be helped. read more

Another bank. Doing what banks do. What is there to really say? The atm worked. Like it's supposed to. It's got a convenient location. I haven't had any sort of an issue here at all. 10/10 would return haha read more

Seriously terrible branch. Always a line and one teller working Chase is the worst banking institution in America and is currently under federal investigation, not surprised. They could be better if they handled their clients better Oh well read more

If you are ok with Chase not responding to your voicemails, emails, creating unnecessary confusion and dragging their feet, regarding your loan, then they are a the bank for you. I have had several loans and mortgages in my life and I will never make the mistake of going through Chase ever again. Go with a local institution or a Mortgage Broker. They have a vested interest in seeing your loan gets done. At Chase it is obvious that they really don't care. read more

I do not live in the area, so I cannot vouch for how it usually is, but when I came here, there was hardly anyone waiting in line, and when it was my turn to go to a teller, it was a very nice and pleasant teller, who was very helpful. The entire experience was quick and effortless, and I was pleased. read more

The teller and branch manager refused to let me deposit cash. I lost my ID and debit card and had a bill coming out of my account... I showed them my debit card on my iPhone and my account on my phone and they refused to ask me any security questions. They were so rude and I'm not surprised that this branch has only 2 stars!!! read more

I prepared for months to talk to a banker about taking out a proper loan for a house. Literally the biggest purchase of my entire life! Scheduled an appointment here @ 1st & Broadway Chase days in advance, even called the day of to confirm. Everything was all set! Got to the bank @ the scheduled time only to find out the mortgage guy stood me up and didn't even bother to let me know. Class act. How is this place even in business with a 2 Star Rating & not giving an F about its customers!?!? Oh yeh its JP Morgan Chase... they're made of money read more

I want to acknowledge David Gomez Jr. at the West Broadway branch in particular. I had what I thought was a serious problem a couple of days ago, and he completely resolved it for me. He was courteous, efficient, respectful, and just plain a pleasure to work with. Plus, while he was solving my problem, I got to lounge around and drink complimentary coffee. I've been a Chase customer for quite awhile and almost never go to a branch in person, but when I do, I ALWAYS get terrific service, whether in Little Italy, Point Loma, or at this branch. Also, I find their mobile banking app to be so easy to use, as is online banking. I absolutely LOVE Chase bank and frankly don't understand the bad reviews. read more

I never gave Chase Bank much thought...other than "it's just another big bank." However, since moving to San Diego a couple of weeks ago, I opened an account and have been very pleased with the service. This branch is near my office and a convenient 5 minute walk to take care of any banking business during the week. The folks here are pleasant and you are greeted upon entering the bank and recognized/acknowledged when you have to wait for a teller. I'm impressed... read more

Horrible experience every time! As all other reviews state... The wait is always forever!!! I have never been able to be out of here in less then 30 mins! The tellers at the window cannot do anything! You have to wait for the ones who are sitting in their little cubicles which is usually only one person!!! There's always at least 3 people waiting to see this ONE person. So if someone is opening an account you are waiting an hour just to get into your safety deposit box! I too only have a safety box here and am currently taking everything out of it and transferring to my other bank. Worst organization where. Don't come here unless you have a whole afternoon to kill. read more

My wife and I have been married for 45 years. Throughout those years we have purchased over a dozen 1st & 2nd homes and condos. We have dealt with a number of lending organizations and numerous Lending Advisors, for our purchases and re-financings. We have had the good fortune to use Sal Padilla for the second time, as our Lending Advisor with Chase Bank. I mention good fortune because of our extreme positive satisfaction with the manner in which he handled our 1st re-financing last year. Previously, and again now, Sal has been accessible 24/7, and has accommodated ALL of our requests and needs, with a responsiveness that is second-to-none. Sal has gotten us the very best terms, which we greatly appreciate. His overall demeanor has been professional, friendly, courteous, and extremely helpful. Additionally, in both instances Sal has made the re-financing process stress-free. We believe Sal is an asset to Chase Bank, and epitomizes what borrowers expect, but seldom get from lending institutions, a Borrower-Centric Lending Advisor. We have, and we will continue to refer family, friends, colleagues, and neighbors to Sal, as long as he chooses to stay with Chase Bank. Most Appreciative & Respectful, Dr. Reid & Simi Jilek VERY Satisfied Chase Bank Clients read more

I have been a Chase client for 4 years. When I opened my business/personal account, I was offered a safe deposit box free of charge. The banker said he only had one left, but it only had one key. He gave me the option of taking this one or another with the standard two keys at another branch. I took the one-key box and asked if it would be a problem later on if I returned the one key and not two. He assured me it would not be a problem. Today, I returned the one key and the bank manager, Raidel Cubero, told me it they do no issue boxes with one key. He essentially did not believe I was issued one key and indicated he would charge me for the "missing" key. He eventually "waived" the fee, but having the manager not believe that I was only issued one key, was unexcusable. Chase Bank, you have lost a client. Your managers need to develop some better customer service skills. read more

I just left this location and made a quick and easy deposit and I needed to replace a deactivated debit card and have a rush delivery as I am traveling. The manager I spoke with was super helpful, waived the rush fee and my card will arrive in 1 - 2 business days. I am not sure why all the bad reviews. I had a stressful day and visiting this spotlessly clean bank with super friendly and help staff was the highlight of on otherwise bad day. Thank you Chase! read more

I went in to cash a large check drawn on Chase Bank. I do not have a bank acct. Although they could look up the acct and see there were thousands in it, they would not cash it. The greeter (who would not give me her name) said that I would have to open an account and that if I just was doing so in order to cash the check when it cleared she did not want to do business with me. She also said my ID "didn't look like me" (I had a shaved head then and have hair now) and probably I was "too great a risk" for them to take. I asked to speak with someone else. The accounts manager was nicer, and did not treat me like a criminal, but still would not cash it or open an account for me. He did suggest I come back with a cashier's check and he would be happy to just cash it. The greeter had not offered me this or any option and was very rude. read more