Yes, I am new to Regions Bank. No, I did not join for a big bonus sign up amount. I joined because…read moreI needed a local bank and Regions seemed a good fit for me and my needs. I had to call customer service when it was taking a while to get my debit card and the lady I spoke with went above and beyond to help me. I ended up going to a location that is open on Saturdays to get a debit card right from the location. Gabriel Baez happened to be at the Sanford, FL location and he was wonderful! Very nice, very accommodating and professional and I could not be happier! Thank you Gabriel for being so wonderful!

"Who wants to open a new bank account?" (Barely-stifled yawns, with an eye-roll)…read more "Who wants $400?" (Hands shoot up enthusiastically, mine included) And so it is that I found myself in this, oh, let's call it a 'money trap'. The offer came in the mail, with a special code (authentic) and several hoops to jump through (minimum deposit by a certain date after opening, opt for paperless). Having been around the bend enough times to know that I could be at risk of doing a lot for nothing, I had my ducks all in a row and checked all the boxes (or so I thought). First sign of trouble was that I couldn't create an online ID after opening the account. When I called, the agent all but laughed at me (at least it felt that way), saying it takes time, dude (to which I wanted to say, REALLY, in this day and age?). When finally I could access it online, I made a transfer from another bank - which got rejected 3 days later! In the mail, I received a statement saying I was over-drawn by $4. So off I go on the phone again. This time, I was told that the $4 was for paper statements, which I couldn't opt out of because I couldn't get an online ID. I was also told that I had to go into the branch (the very essence of "online banking convenience" apparently being the Regions motto!). Two days after jumping through that hoop, just when the deadline was coming up, I thought I'd call to make sure everything was now kosher. The agent told me, no I didn't qualify for the sign-up bonus because the offer had expired!!! In the next hour and a half, I was transferred, disconnected, credentialled time and again (even though I was on the same call), got into loops with no apparent exit... Thankfully, I finally got Myesha, who patiently heard the whole saga of my frustration, and would not let go until she set things right for me. So zero stars for Regions and their unimaginably stupid 'systems': the stars are totally for a human who treated me like a human.

I been using this Fifth Third bank in Deltona for years and have been very happy with the service…read more I usually use the drive thru. Seldom is it crowded with exception of the first of the month. Whenever I need notary services they always assist at no charge.

A complete disgrace. No compassion for people. I had a charged off account due to some fraud that…read morehappened on my account, I was told a fraud claim would be filed. A year later it was not filled and my complete savings account was emptied due to this. I trusted Navy Federal. been a member for nearly 10 years. Now I have no money in my account and my daughter and I have to ask people for things. I thought it would be a better out come but I was given no compassion and told basically to F off. I'm so sad about this and now I don't trust banks. they're employees say one thing and do another. Had I known this was what's was going on then I would've made the arrangements to take care of it. Now I'm stuck and with no light and the end of this tunnel.

I have always heard wonderful things about Navy Fed, both their services and the staff. In need of…read morea new bank & looking for info mortgage services, I decided to go to this branch, check it out, and ask some questions. First, I love that they are open Saturdays, 9-1. Second, they require masks and distancing. Third, they are soo efficient and with efficiency sometimes the friendliness is missed but not here. We were greeted immediately by a host by the front. When we shared what we needed, she suggested we make an appointment because it would take a long time. (we walked in an hour before closing). She mentioned she only had to loan officers and an appointment would be best for better preparation. At that time one of the loan officers came over, and graciously answered some questions and then went even further as to walk us to her desk. She answered EVERY question, nicely, with details and educated us thoroughly. Theresa, was great, she directed us to the Navy Fed website, which has everything, calculators, different options, refinance vs heloc and the host even gave us a APR rate sheet. We were very impressed and do felt much more confident in selecting this bank for our needs.

Every time I have visited this branch, it has been a good experience!…read moreThe staff are always pleasant, helpful and patient.

Submitting a complaint to the FCC for Seacoast has not allowed me to transfer money which is…read moreprocessing and instead immediately charging me overdraft of $35.00. I have also had a problem with a fraud charge and talking to customer service twice one each day who are not well trained in reversing the charge causing me numerous overdrafts and charges not going through. I am slowly changing my account to my other checking account Bank of America a nationally known bank which I can manage my account better.

Jennifer at the Orange City branch was very helpful and offered to assist us without us even asking…read morewhich hasn't happened before with others . I highly recommend her she is very kind and patient . She made my day !​

Oh happy day! Jennifer from the Orange City, FL BRANCH helped me enroll with my online banking…read moretoday! I am so happy! These apps can be a challenge at 71! Feeling Thankful VLR