Hands down, the best bank customer service in the entire Santa Maria Valley. I have/had accounts…read moreat BoA, Wells Fargo, Rabobank, CoastHills, and Chase. NONE of these banks have anything on these guys. Almost no wait to get assistance with a rep. NO teller counter. You sit down at a desk, one on one with your representative. I have had accounts there now for 7 months. In that time, I have had to wait maybe 3 times, for under 5 minutes, seated. I usually go to the bank 3-4 times a week, as I am a business owner. The atmosphere is relaxed. Coffee and snacks as you walk in. CWB has attentive and knowledgeable reps who get to know their customers names, businesses, and lives. They do both business and consumer accounts. My husband and I were able to secure a commercial real estate loan through CWB after our previous bank, BoA (who we had banked with for over 7 years) would only approve a loan for HALF of the amount needed. In this case, local IS better. I currently have all of our business accounts at CWB. And due to CoastHills choice in making all of the their remodeled locations impersonal with no tellers in the lobby (see AG and Nipomo), I am considering moving all the personal accounts here as well.

After being with a takeover bank with no customer service, I was tired of being treated like the…read moreemployees were doing me a favor. I went looking for a bank that was helpful and understanding with customer service. I found that with Community West Bank. They were friendly & helpful and met my needs. Andy, Cindy & Sandra are what makes the bank so special. They asked me what I wanted in a bank. The helped me set up 5 business accounts, set up online banking, and be able to make transfers between the accounts. Thanks!!!

I have never in my 45 years of business worked with such an incompetent bank. They act as though…read morethey have never processed a loan before. They continually harassed me for more and more information almost on a daily basis. Total confusion. Then they told me my account was overdue when they had never billed me for the payments. This has been so frustrating and disappointing! Please look elsewhere for a better loan experience.

Excellent customer service. All their staff is great to work with! I highly recommend this bank for…read moreall your business needs. Marian Lavagnino is great to work with along with her team.

We are wife and I both near the age of 90 , well a few days ago notice a (after the first month in…read morerenewal) the CD we noticed the mistake with CD , intrest not putting in our interest to checking account as at our age we no longer save money due to our age. My first call young women had to check with a manager had me to wait 15-20 min on the phone. She came back to me and said we both have to come back and make a special trip to their bank as we are in Costa Rica Well . I had called a second time back and was told that this problem will be decided from a board meeting We have accounts with CD s with 5 banks for many years never ever a problem with any bank up to now with just Coast hills This become my first ever complaint ever with any bank

This review is on COASTHILLS.coop website ..Santa Maria.. I…read morepurchased a car thru them... and wanted The convenience of Autopay.. LAURA, when I called was so helpful and polite... Walking me thru everything... knowledgeable and straightforward... Thank you, To myself, this adds to their value as a company...

The staff is always very helpful and friendly. Frances is…read moremy favorite She is consistently upbeat and very professional.

This bank is amazing. Everybody is so friendly and very helpful. I recommend this Bank.read more

Sherri, Great…read morereview!. I joined them in Santa Maria when it was Heritage Oaks Bank. I was looking for a local bank to support so I opened a business account with them. They were really GREAT, so I opened additional accounts. Then came Pacific..... Customer service went on the decline. I have since moved all but one account to other banks. My reason for moving was I needed to open a trust account some time back. Not my 1st rodeo on Trust accounts. The rep couldn't help me, so the manager was called over. WOW. Rude, disrespectful and only wanted to belittle and debate. I got up while I was being badgered, walked out, went across the street to Rabo Bank Where I have several accounts. 30 minutes later at Rabo had the trust account set up and the rep knew exactly how to do it.. THANK YOU RABO BANK

Love this bank and I now have switched all my accounts here. The tellers and management are all…read morehappy and helpful, they make you feel valued. I Highly recommend Pacific Premier Bank

After having my wallet stolen, I was happy to have been assisted by the staff who were helpful to…read moreme despite my depressed demeanor. I was one grumpy customer these past two days, but the branch manager was still just as helpful as ever. I have been banking here for eleven years because I am well taken care of each and every time, no matter what. Thanks again guys :)

This bank is fucking stupid!!! I have a check written out for April 15th. I deposited the check…read moreApril 12.. I knew my full balance would not be available to me right away. I knew that already. But this bank wants to HOLD MY CHECK FOR AN EXTRA 8 DAYS!!! The check is written out for the 15th.. they said I won't get my full amount until the 23rd of April! Like why the fuck are you holding MY money for an extra 8days! They are supposed to be my bank! Fuck this bank!!! I have bills to pay! And now I will have late fees on top of my bills because Wells Fargo wants to hold my check for another 8 days!!!! What the fuck for?!!!!!!!!!

Beware of this bank of America. The ATM machines take your debit card and don't give it back. I…read morewish I was joking but it really happened. How embarrassing for Bank of America. This is why I cancelled all accounts with them.

It's time for a 5 star review. Generally people hate banks due to the wait times and because they…read moreexpect the bank to help repair their finances which is in shambles. I had to wait a little bit as I didn't have an appointment but they took care of my needs. Nothing to complain about here.

Great Bank! The customer service along with easy to use technology makes banking an enjoyable…read moreexperience.

My family and I have been working with Community bank for a long time and have always received…read moregreat service!

Granted, I have not had to do anything too complicated at this bank, but the few times I have gone…read moreinside to handle certain issues (large deposits/withdrawals/etc.), the staff was always patient and polite. I have no complaints and would happily visit again!

Line out the door and only TWO tellers, there's other people walking around, but clearly this…read morebranch doesn't care about customer service. Don't come to this one, go to Nipomo or San Luis Obispo

My daughter passed away on May 5th. I've been trying to close her accounts for a month. Covid 19…read morehas closed most branches but their websites still show them as open. After trying several, my wife and I tried calling to close the accounts. We were told you have to go into a branch. Found an actual open branch in Santa Maria and was told I'd have to return in 40 days. The manager actually laughed with the teller as they were entering in my daughter's account info. I don't think it was about me or my transaction but still inappropriate. The lack of caring or attempt to understand is unbelievable. Keep my daughter's money Chase...handling her death certificate again is not worth the pain. Thank you for making a horrific situation worse! There are moments where customer service can make you a hero or a zero...CitiBank, here I come!

Bad Customer Relations...I wanted to upgrade my Account and open a 6 month Cd..The Banker was rude…read more& crude...Chase bank wasted my Time. Thinking of taking my Business to another BANK...Who has better customer relations!!!!