We are wife and I both near the age of 90 , well a few days ago notice a (after the first month in renewal) the CD we noticed the mistake with CD , intrest not putting in our interest to checking account as at our age we no longer save money due to our age. My first call young women had to check with a manager had me to wait 15-20 min on the phone. She came back to me and said we both have to come back and make a special trip to their bank as we are in Costa Rica Well . I had called a second time back and was told that this problem will be decided from a board meeting We have accounts with CD s with 5 banks for many years never ever a problem with any bank up to now with just Coast hills This become my first ever complaint ever with any bank read more

This review is on COASTHILLS.coop website ..Santa Maria.. I purchased a car thru them... and wanted The convenience of Autopay.. LAURA, when I called was so helpful and polite... Walking me thru everything... knowledgeable and straightforward... Thank you, To myself, this adds to their value as a company... read more

CoastHills Credit Union - Banks & Credit Unions Near Me - Santa Maria, California

This is the worst credit union to be a part of. They act like it is all good when you sign up but it turns shitty fast. The customer service department are rude and short. The bank will hold your monies block your card if you have another loan with them and it is not paid on time even if it is within a 30 days. I paid off my car and the balance was .16 cents that was left and they charged me a fee, was going to put a 30 day late on my credit over 16 cents. This was after we called them and asked for the pay off amount. They charge fees and service fees to their convince. Please look elsewhere when you are searching for a credit union bank. Please try Golden one or Sesloc before you give this bank any of your money. They literally rip all their customers off. DONT USE THEM!!! Christine D read more

I have been a Coast Hills Credit Union customer for 20+ years with personal and business accounts. The service has been very good both at the Lompoc branch and the now closed Vandenberg Village branch. Their newly refurbished Lompoc office is great. I have had a number of visits to change accounts after I established a trust and to transfer funds to individuals working on my Oregon cabin. Service has been great and their online bill payment program has worked seamlessly . My recent experiences have been great - it appears that they have a great staff. I also have accounts at another bank in town and would rated Coast Hills as superior. It's nice to be greeted at the door and offered a cup of coffee. read more

if i could give 0 i would, worker vanessa gives such an attitude when i asked for help on setting an account. this was my first and last time here. unprofessional read more

Broken. Every month something goes wrong with my Online account so I have to call in to get access with a temporary password. In this case, the temporary password has to be phoned in and not as a Text, I never get the call because I am in a reception hole but text will come through, they don't use text. You MUST call locally and not their 800 number because, unless you are Hispanic, you may not understand thick accents. They are an absolute pain! The people are nice, the hold music is an atrocity for the sensitive, if you have to contact them don't do it on the weekend. I strongly suggest that for a loan or basic online or phone banking, go elsewhere for your banking needs. read more

I love this place. Everyone here treats you like family. Grace is the best banker. Helped me with professionalism and excellent demeanor. She is beyond helpful and makes sure you understand any and all of the process. Highly recommend Grace. She will take care of you like family. I still ask her questions till this day, truly reliable and amazing banker. 3 years later and still have the best relationship with my favorite banker Grace. read more

I'm not surprised to see low ratings. Poor customer service. I hate to say that we experienced discrimination due to ignorance. Education on how to handle delicate conversations about accounts for foster kids is a BIG need. People there are friendly and kind, just ignorant about this. read more

Worst customer service ever. I've had ongoing issues with my visa account from CH and their autopayment system reverting back to withdrawing money from my old CH checking account. Talked to multiple agents on the phone and going to multiple branches. The agents always say that this issue needs to be reviewing by a branch supervisor or manager and nothing has been resolved. I finally switched over to another bank and went into CH to provide my new bank information to be able to make my payments to my CH visa credit card, completed a paper auto-payment form. Up to this date the auto-payments didn't start they kept on reverting back to my old CH account. Talk to a nice lady today over the phone she saw all the notes of the ongoing issue, she gave me hope and said that Eddie would call me back. When Eddie called, he was dismissive and unwilling to hear me or help me. He was rude and treated me like crap. DO NOT OPEN any accounts with Coast Hills! they don't resolve anything, they waste your time, they can't acknowledge that their online portal has issues, and they will always see you as the problem. read more

This banks financial services are sub standard. My loan officer didn't have a clue or should I say only had a clue as to how to do my refinance on my auto.. Would not do this again. VERY UNHAPPY CUSTOMER !! WANT MY MONEY BACK !! read more

I've not yet found another credit union because there doesn't appear to be any where I live. Adding insult to injury, we recently received a letter from this credit union informing us it is changing our account by adding services we do not want or need (the cell phone coverage is laughable for an $800 smart phone- read the fine print folks!), and in return for those unwanted services, we are going to be charged a monthly fee. Say what? The account we had was the only one without a monthly fee and that was only if we kept a $1000.00 minimum in the account at all times. What kind of a credit union doesn't offer just a straight no-fee checking/savings account with free online banking? This is the first credit union I've belonged to that doesn't offer a no-interest checking account with only a $5.00 minimum for checking and $25.00 minimum for savings, with free online banking and no fee, for people with lower incomes and those of us who just don't want the hassle of tracking our balance to the penny every day (that can be a big hassle for a joint account). Furthermore, this change requires us to "opt-out" and change our account to another one, which is essentially the same as the one we already have. That's member-unfriendly and guarantees some members will pay fees before they even realize their account has changed. No ethical institution should implement opt-out changes. Lately I've received a number of co-branding with private sector companies' services offers from this credit union. I don't like that either. It lessens its trustworthiness in my eyes, as if it has become like AARP or AAA. I don't want for-profit services marketed to me by my credit union and I don't want the stream of junk mail either. I want a credit union that sticks to its mission, even if it doesn't have any competition. Since there are no other credit unions where I live, it looks like I am going to be forced to look for a bank after not using one for more than 40 years. I hate to do that, but I'm not going to stay with a member unfriendly bank masquerading as a credit union. I think it is also time to file a complaint with the feds. read more

I had a bad experience with customer service , however I will edit the review due to 3 factors 1- upper management took the time to respond to my review and attempted to help me by providing me with a direct line #. 2- because the last person who helped did an amazing job , 3- the interest you guys offer is good read more

It is unacceptable to not provide shared branch services when other credit unions continue to do so for displaced folks during this COV-19 era. The reason folks this credit union has monthly charges is because of the expense involved in their new building off of Betteravia in Santa Maria - a building and space that probably isn't needed and is a waste of member money via monthly fees for having a checking account with them. read more

Absolutely HORRIFYING!!! Nothing works in the automated system, hold time is terribly long and they are idiots

Great local bank! I've been with them since they were Vandenberg Federal! Always helpful and friendly staff. Other banks could give a shit less about their customers unless you're a big account. I've always been treated well here even when I was barely making any money in the military. Let's support our local institutions so they can thrive! read more

I absolutely love Coast Hills. Everyone is always so helpful, caring, and sweet. The staff are always so helpful. Coast Hills staff really do care about their customers. read more

Worse parking lot at a bank!! One way traffic and drive thru in middle of small parking lot already, what were they thinking?? Have to pay if you can't remember PIN number for new card. Why can't you reset it??? read more

This bank has always been above and beyond in helping me and my family for financial needs. They are all very sweet and helpful! I love all the festive themes they also participate in when decorating for the holidays. Helps boast the mood around the area. read more

They have the worst card services here. They blocked my daughters card for a charge of $2. And change. So combined her and I have spent 2+ hours on phone plus another 45 minutes at the mIn branch trying to get it unlocked. They are frustrating when it comes to this. She has no money and is no where there is a branch. They apparently have no way to unblock it at the main branch yet this is what the phone customer service says that the Main branch is the only one that can help. Not!!! Anytime Coast Hills disappoints it has something to do with their cards services. I think it is time for an upgrade in customer service Coast Hills. Long over die. read more

The worst Credit Union ever. The fees they charge are outrageous, customer service is awful and all they care about, is what's in it for them. They are happy to overcharge, and quick to asses fees, but when it comes to whats in the best interest of the member...they just flat out do not care. They take advantage because they have no competition in the area, switched to Chase and never looked back. Would rather go with a big brand bank than support a selfish local company such as coast hills. Credit Card with them is MISTAKE. Interest rates are through the roof, and they add on fees that they said we agreed to when we signed the contract, because we "checked" the YES box. I asked for a copy of our initial contract and it's marked with a computer generated X , meaning they marked it themselves and refused to refund the charges when we disputed it. Make sure you READ your entire contract. We were young and dumb, 10 years later that we realized we paid thousands of dollars worth of fees that we never knew were being charged onto our card in the first place. Will never do buisness with them again. They are a corrupt and selfish buisness who completely takes advantage of their members. read more

Avoid this "financial institution" at all costs. Terrible customer service. It's amateur hour with these people. Stick to the professional banks!! Is anybody happy with this circus of a "business"? Every review is just more of the same...terrible!!! read more

Coast sucks. Not only have I had numerous cards over the last couple of years for THEIR mistakes, but now they're starting to charge for a checking account? If I wanted to pay for something I would go to a regular bank like chase etc. Not worth my headache for having years of stress with this awful "credit union." I pulled all my money and went elsewhere. Disappointing! read more

I was switched from one checking to another against my will. When I asked why they told me don't worry you get all these benefits. The only one I was interested in was bank to bank transfers, which they told me was impossible. After I pointed out that the just handed me a leaflet that stated I get that included now, they got a supervisor, who reluctantly gave me a form to fill out and explained all kinds of reasons it might not work and how it's not their fault if it doesn't work. I don't hear great things about most banks, but am actively searching for a new one. read more

It's hard to believe I've spent the last 30 minutes trying to contact a person about getting a new debt card (mine has expired). Thats all. At this point I'm ready to leave this bank. I'll be closing my account of which I've had for 20 years simply because of the enormous waste of time, not to mention the time I spent to download this app and write this review. Thanks for the waste of my time. #contactaliveperson read more

Poor customer service. Unfair treatment. Fees on top of fees for services. I do not recommend banking here. Your not amongst friends.

If I could give this place a zero I would some of their member service agents on the phone are rude. I agree with some of the reviews on here. When you have a low balance in your account they are quick to process transactions that would normally take 48 hours to clear, and when you call to find out why that happened they have no clue why it went through so quickly now I'm stuck with a NSF on my account and they won't help me because they said it's my fault. Now I'm trying to find a new bank to go to as well but not sure which one yet. read more

Terrible, terrible customer service. I just got off the phone with yet another representative who was rude. They fee you frequently and as a college student who is struggling, it's awful. I called to complain right now because they took this weeks food money and the representative told me she was going to put a note in my account so I'll never get a fee back again. Switching banks immediately. read more

For the past couple of months (since, at least, 6 Feb 2016) I've been unable to access my account on-line; no customer agent I've spoken to knows why...but invariably offered me my monthly statements for a $12/each fee, which they'd email. Tonight I learned that my online account was actually "deactivated" - it cannot work and effectively doesn't exist, though the on-line account is set up to make it appear that my on-line access is valid ... it even lets me change my password and rejects attempts to use a prior password [a password on an account that's deactivated!]. If I want my on-line access restored, I need to work that out with someone over the phone during normal business hours. I believe Coast Hills Credit Union is contriving this to induce me & others to pay for statements we're entitled to for free. Even knowing I cannot access my statements, Coast Hills will NOT provide them unless I pay the $12 fee ... until they create a new account which they assure me I can access on-line... I've been with that Credit Union for decades (when it used to be the "Vandenberg Federal Credit Union" and customer service has degraded to a point unmatched by any financial institution I deal with among four States. read more

They started charging a $5 monthly fee. Wtf i dont need that!!! Its stupid. Im taking my business elsewhere.