[[HIGHLIGHT]]A wonderful banker put in a great amount of effort to help me find some records I needed on a transaction that was done months ago.[[ENDHIGHLIGHT]] She went above and beyond, even took down the information, searched for what I needed then called me back the following day. Excellent costumer service. Hope she is still there read more

Avoid this bank ,especially this branch, they are the worse bank ever, this is my second time visiting, and already second time I'm disappointed, when you don't have a bank account with them , that means you can't cash a check, every other bank I visited, without bank account, I always cashed my check for 10$ fee and [[HIGHLIGHT]]the manager was very rude[[ENDHIGHLIGHT]] , read more

I've been as of late four different times. [[HIGHLIGHT]]Every time the line is 15 deep.[[ENDHIGHLIGHT]] Only ever 2 tellers with 8 windows there. Awful. read more

Chase Bank - Banks & Credit Unions Near Me - Tarzana, California

This has been my go to bank for years. [[HIGHLIGHT]]The tellers are always friendly.[[ENDHIGHLIGHT]] The bankers always give good advice and make sure I am up to date on the latest and the greatest. [[HIGHLIGHT]]I will say this location can get busy, I usually try to go on my lunch break or early mornings to beat the long lines.[[ENDHIGHLIGHT]] read more

5 windows but only one open. 16 people waiting. Bank employees standing around. [[HIGHLIGHT]]Why is this happening?[[ENDHIGHLIGHT]]

Honestly I am not a fan of leaving bad reviews but today was THE WORST experience of my life at this damn bank. I've been a chase customer before it was buying out companies. I started with Washington Mutual for those old enough to know and then transferred over to Chase. So let's say I've been a loyal customer for a VERY LONG TIME! So long story short the inside ATM shorted me money that I was taking out of my account. Now I counted it 3 times and double checked to make sure nothing was stuck together. [[HIGHLIGHT]]I went to the main floor chase team member and explained this issue. Also advised her that it prompted me "thank you for your business" didn't even give me the option for a receipt.[[ENDHIGHLIGHT]] So my questions were can you help me get a receipt copy, can you place the ATM money I took out in the money counting machine, do you think you can count this maybe I need another set of eyes, or anything you can do to help me. [[HIGHLIGHT]]She went straight into call claims it's our policy. She didn't try ANYTHING to help me not one single thing.[[ENDHIGHLIGHT]] I even showed her my bank account that shows hey I just pulled this money out. They legit have cameras which they can check if they don't believe me. Mind you I never once left the store I was inside the whole time. This is MY HARD EARNED MONEY. So while I'm shorted money my bank account is stating otherwise. [[HIGHLIGHT]]She was unhelpful, arrogant, fake smiling, acting like she owns this Chase Bank. You should NEVER treat any customer disrespectfully, especially if they are coming to you for genuine help.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Mind you I go to this store a lot as it's the main one close to me and usually everyone is super friendly.[[ENDHIGHLIGHT]] She also used to work at the teller so I am not sure if they promoted her, but honestly that was the biggest mistake they could do. [[HIGHLIGHT]]This lady is extremely not nice and seriously needs a reality check.[[ENDHIGHLIGHT]] When I remember her name I will definitely post it with a photo as well. [[HIGHLIGHT]]As someone who has been a customer service rep for 15 years I would never do that to any one of my clients. You have no idea what people are going through.[[ENDHIGHLIGHT]] That money I needed all of it today for bills that need to be paid. So thank you lady at Chase you deserve nothing but rude customers all day (same as you did to myself). Good luck. I'll be taking myself to another branch with better service. [[HIGHLIGHT]]Thank you Chase Claims Over The Phone Support. They are the real hero's in todays review[[ENDHIGHLIGHT]] read more

Could not ask for better service Absolutely amazing personality and professional Mina she is the best in everything that she doing It's just unbelievable how much patience she have I'm speechless I'm speechless again ! read more

Brandon Gonzalez is the most helpful Chase representative. He is extremely knowledgeable, kind and respectful. I have had numerous frustrating issues with Chase offshore customer service but Brandon has always made sure I received a resolution. He makes a large bank like Chase not feel sterile. He creates a community where I feel included and cared for. Any question I have he makes it a priority and responds promptly. Because of him I decided to migrate all my accounts to Chase. read more

I have been in retail banking for over 20 years and a former Chase bank employee. The level of poor customer service is beyond words. I am constantly being asked to bring my relationship over. Why would I do that when Chase has poor rates on the APR and APY side. I'm looking forward to the closure of most retail banks. I was in backing when the rumor was the 50% of retail banks would close which they did. read more

Chase Bank - Bankers laughing and chatting about everything except business - Banks & Credit Unions Near Me - Tarzana, California

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Always long line, always bad customer service. I hate to go there but sometimes I have to. It's always bad and super long. read more

Twice I have closed real estate contracts and sent money from the Tarzana branch to my home state. I have been treated wonderfully both years. Last year, Novermber 2023, I was treated (basically lead by the hand) by a very accommodating banker. Unfortunately, I lost his card so I cannot provide his name but he offered the great service that I have always had at the Tarzana Chase. He even helped my deal with my new computer! Wisconsin Chase Bank Customer read more

[[HIGHLIGHT]]This bank always has a long line!!!!![[ENDHIGHLIGHT]] And there are so many employees here staring at the wall instead of helping people. If there at 12 banking windows, why are only 2 tellers always available! And a lady staring at the line instead of doing something useful with her/him self. This is unacceptable. You need to manage the employees better. Ridiculous. read more

Really??? Chase is closing a branch, and I need to run around and ask bank managers to do me a favor and open a deposit box for me??? After 15 years of being a customer? And get an attitude from that manager? Very bad experience and very big disappointment. read more

Chase Bank - 15 years customer. They don't give a f c k!!!! - Banks & Credit Unions Near Me - Tarzana, California

The machines are always broken, they are always short staff. Been to way better chase banks. Don't recommended coming to this one read more

They're in the middle of construction right now, and the ATM is closed. I needed to take out a wad of cash today and now I have to drive all the way to the next-nearest location that has an ATM. How inconvenient. Do like Wells Fargo and other banks and put your ATMs outside of the building, not in a freaking lobby where you lock the door after hours. read more

Always disappointing experience with personal bankers who work here. Do schedule your appointment , even if no one is there, you will not be helped regardless of your need. Do yourself a favor and simply call the customer service from the comfort of your home/office. Coming here is a pure waste of time. The cashiers and ATMs are fine. read more

Chase Bank - Long lines. Prepare to wait. - Banks & Credit Unions Near Me - Tarzana, California

Tried to open an account . What a disappointment. I checking 15 min. before my appointment just to be on time, when the time was up for the appointment I waited another 20min. so I have to stand up and check how much longer I do need to wait because I noticed that bankers were alone. the person in charge of checking that, saw me with an annoyed face and said now he is ready, he didn't know he got an app. He blame the lady in charge. if the location was busy I will understand, bad customer service they don't deserved my bussines that's why banks are closing no respect for customers. Coming here is a pure waste of time. Do your self a favor and don't do business where they just don't care. read more

For the bank to tell you they don't have space for money is ridiculous. Tried to deposit into our business account and was told they had no space to hold cash. We heard another teller snarky tell the one helping us, we are leaving in 30mins and make a face. If you don't want to work the posted hours you should not be in a service role. The amount of cash deposited fits in a small back pack and with such a large branch you don't have space? This is the type of branch that makes you want to reconsider banking with chase read more

What a disappointment. Came here on a Saturday around 1pm to open up an account with a banker. They said their hours are changing to close at 2pm in the coming weeks and there were no bankers. Set up an appointments for the following Saturday. Two hours before the appointment a banker called and said my banker called in sick and needs to cancel. He set me up with another appointment the following Saturday. Went into the bank and they had no record of an error. The host asked if I wanted another appointment, I said no thanks because it won't be honored. I was tired of wasting my time so I opened an account the same day with a different bank. If a bank doesn't want my money then I see it as a sign to go somewhere else. Money is too serious to play games like this. Very unprofessional. read more

Great customer service from Esmeralda today. I was frustrated because of the long line but she turn my attitude right around by being pleasant and helpful. Great job, Esmeralda I appreciate you! read more

This has to be the slowest tellers I have ever been with. This guy counts all the money for deposits, then he runs them thru the machine that counts them again. Then he breaks them into denominations and runs them thru the machine again. My god !!! This is why I hate cominG to thIs slow bAnk. I should hAve drools down the road. Four deposits for my company took 45 mins aNd Aaron the other loCation I it took 10mins Fair warning they are VERY VERY VERY SLOW but nice. Just annoying! SHADI BRO YOU NEED TO MOVE FASTER AND NOT ASK THE SAME QUESTION 20 times. And I'm not you "BRO" I'm a customer. read more

Bad customer service, always big lines and when you finally have your turn you get attitude.

Customer service is not so good there. And they was needed to verify my check for 10 minutes. It's never happened to me before. read more

This review is for JP Morgan Chase as a whol. I have been a loyal customer for almost 40 year. Mom died and I finally got my inheritance OFFICIAL check. They put a TWO WEEK hold on it. I called THREE TIMES to get at least some of the money released since my account is overdrawn due to the fact that I can't access ANY of the money I deposited AND they can't verify it. We live in an age of instant email, video calls and a number of other ways to INSTANTLY communicate but to verify my money? Oh no. They can't keep charging me $34 for all my monthly bills going through my account if they do. I'm done. I'll find a bank that actually VALUES their customer. read more

Yes, Chase sucks. Not as bad as Wells Fargo but they pay no interest and you are better off and safer using a smaller internet bank without brick and mortar locations. read more

Poor customer service, called four times and no one picked up the phone during open hours..

Major props to Rafael Araiza. Was extremely helping in opening a new business account for me, discussed the various options and made some helpful suggestions. Incredibly accommodating...just solid customer service all around. The security guard was helpful as well. Plus had a followup call from an associate to make sure my needs were met. Highly recommend. read more

I come here alot.... The tellers are very polite and helpful. But they either have 1-2 working the windows. Here at 10 am and its absolutely packed. 2 tellers. HIRE MORE PEOPLE! read more

YEVA is (incompetent) as they come, she's supposedly in charge while branch manager out. She is the(Worst person to be charge!). I went into branch on Saturday 3/7/20 to order a replacement Debit Card and spoke to this idiot. She assured me she would "Rush Card" and told me I would have in (1-2 business days), what a liar today is now (5) business days 3/13/20 and still no new replacement card!! She can barely speak English and would be of better service maybe filing documents instead of flat out lying to customers!! It has been a sheer inconvenience by going without ( my promised debit card), what is so sad is she's getting paid for doing a piss poor unsatisfactory job!! I called Customer Service and they told me to call any branch in area and request to speak to Regional or Area Manager and they too seem just as (pathetic and incompetent as this YEVA). No return call yet, left a message with manager Michelle in Studio City today and she informed me she was going to have someone call me back and no luck there. CHASE seems to send you through all these buffers instead of getting to the root of the problem!! I plan on closing account soon and CHASE would never be on my list of recommendations, especially this non speaking English YEVA who needs proper retraining for flat out lying to a customer. How do people like YEVA EVEN GET HIRED? If I could rate Zero Stars I would.. read more

Chase Bank provides an incredibly poor user experience. I have been trying to locate an old safety deposit box, for which I am charged $78 per year, with absolutely no resolution. I have called numerous times, was told to "drive around looking for banks where I think it might be," call multiple branches (nobody answers the phone at any branch), given an email that bounces back b/c it doesn't exist. Numerous branches have closed, which is why the box moved around. We were unable to secure a box where we lived because of a very long wait list. I have banked with Chase/Chase Manhattan since 1986 and have numerous products there. (My only lapse was when I banked with Great Western, which was sold to Chase). It's too much of a hassle to change all my accounts but I am beyond frustrated. The last location I remember from around 10 years ago is this branch and nobody answers the phone. You're told to call back later. read more

Today was rather strange. There was a line outside of the double glass door that was the entrance for the ATM which I've never seen that before and it was 6pm on a Sunday evening. Anyways, great bank. Great staff. Been with them for years before it became Chase when it was WAMU. Cute building. Clean. Security is always there during the day and usually on a hot day there is someone selling fruit which is even better!! read more

My first experience at this branch even though I've been living here for many years. I had an appointment with Yevas or Jevas. I came a bit late because I went to the wrong chase and she wouldn't help me. She said she has other important things to do and that she's really busy. It doesn't work like I could come in anytime. She made herself available at that time and that's it. I won't be able to get help from her until a few days later if I make appointment now. I'm so upset because what I needed done doesn't supposed to take that much time and on top of this, doesn't Chase value its customers? I mean we wouldn't bother them if we don't need help. We don't work in banking. Seriously these people get paid by us using their banks no? Yevas, you seem like a nice lady but your customer service skill is terrible. We are all busy with our own jobs but your job in this case is to help me solve an issue with our bank. I couldn't even make another appointment with you until a few days later and will have to take time off from work because it's a weekday? If it's a situation where it would take you hours to help me with me issue. I would never go back to this branch. And for your information Yevas, I went to another branch and called Chase back office and we found another way to solve the issue without using your notary service. It took 3 minutes. WE DON'T NEED YOU! And your terrible service. read more

I've been a long-time fan of Chase, and I really do love this location: 1) abundance of parking, 2) large number of staff for all your banking, financing, mortgage and credit card needs - so waiting is almost non-existent, 3) the staff consistently exceeds expectations (they know customer relationship management), and 4) security onsite to avoid any attempts at robberies (look, it's LA). Today I stopped by and walked in to ask questions - no appointment was made in advance. Each of the private bankers appeared to have clients with them. Then, within 30 seconds, Hasena Burns walked out to greet me and have me sit down with her in her office and talk more candidly. Hasena is a great listener and understands how customer relationships are vital to Chase now and long-term. She went above and beyond to ensure my needs were met - and that's good business. She's an outstanding communicator (and reads people well) too, which is why I'm writing this review. The staff at Chase in Tarzana cares about people - their customers and those curious about doing business with Chase. They will go out of their way to triple check customer satisfaction - Hasena is one fine example of this mentality. If you want authenticity when faced with financial questions and decision making, I'd recommend utilizing Chase and the Tarzana branch for solutions. They are there for you, not themselves, and that's the true value of any great business' success. read more

Love them, great customer service, never waited more then 10 minutes at the line, the place is organized and love to do business with

I've banked with Chase for 10 years. As of 2 weeks ago, I signed a mortgage with Chase to give them $500k of my money. I've even converted several friends and family members to Chase because, as I've told them, they have excellent customer service. I went to this branch today. I parked in the parking lot and when I was done with my transaction, I was going to run across the street to drop something off. Even though this would've only been a 5-minute errand, the security yelled at me to move my car. I tried to calmly explain but he wouldn't listen. The lot wasn't full and there were multiple empty spots. I wouldn't have been inconveniencing other patrons. In any case, I didn't bother arguing further. But I will NOT go back to this branch and I will not recommend Chase to more people. The guard was very rude and to be frank, I expect MUCH better service from a business where I am spending hundreds of thousands of dollars. It's absolutely absurd that they don't have more consideration for their customers. read more

I have had a bad time with my Chase mortgage and am looking forward to a refinance with another institution in order to be rid of my connection with them. I am reviewing this bank because my Chase mortgage originated there and I have not found the Ohio headquarters [who I have my gripe with] on Yelp. My monthly mortgage check that I sent to them got lost once about 2 years ago. As it was never found, I sent a new check. As it was not my fault, I asked them to take off the late payment; etc. They refused. They then reported my late payment to the credit agencies which was the main mark against me and the first thing listed on my credit reports. All this from 1 "late" payment. I had been a loyal customer of theirs for approx. 10 years having done 2-3 refinances with them. To add insult to injury, when I appealed to the proper department of Chase Mortgage [about 9 months ago] to please have this 1 "late" payment taken off my credit report, once again, they categorically refused. So it remains there to this day. NEEDLESS TO SAY, I NEVER WANT TO DO BUSINESS WITH CHASE AGAIN! read more

Rafael is super helpful!! I've been coming to this branch for a long time. I always can rely on the people here at this Chase bank to be courteous and helpful.... thank you all! read more

So I stopped by to open a new account today. I already have multiple accounts with them. After waiting almost 15mins without sitting during this pandemic for a banker to "come out", whatever that means, some lady tells me I have to make an appointment and come back in 2 days. I realize these are tough times but if this is the best chase can come up with, I really question if I should be trusting them with my money. I'll take my extra money somewhere else that appreciates it and I'm strongly moving my current accounts elsewhere. read more

I've been with chase for almost 6 years now, and this branch is getting worst everyday! I have a several credit cards and business and personal account with them. Today I received a call from one of the employees that she's checking my account without my permission, so they have access to your account and your personal information. I just got off the phone with the headquarters and they contacted the branch, then the manager called me trying to get on her side, even though she knows they screwed up but still she's arguing with me with a very bad attitude. Customer service is absolute ZERO. Anyway, I'm going to close all my accounts with them. read more

I hit a nail after switching from Wells Fargo to chase bank, this chase bank is by far the best at the worst customer service. This is the third time I come here and I have had to wait so long in line and at the teller just to get what I need. (As If I have all the time in the world like these mofos) The employees here seem miserable (get a different job if you hate it that much) Today Hroosh helped me, she is so ARROGANT ITS SAD, her attitude is really nasty. I'm also not sure if she has Alzheimers, I had to repeat things to her about 3-4 times. Ridiculous! This will be the last time I step a foot in this location. read more