A modern remnant of Home savings . It is a spacious branch with a Millard sheets mural. 3 walk up ATMs . The branch is well lighted at night. Plenty of parking . Inside you find more ATMs and tellers that are good at answering your questions. read more

Quick friendly service. Knowledgeable staff, convenient parking. Very personable staff.

Exactly 10:50 am today. There is no one in the line , 3 tellers all stay on 1 window helping 1 customer. Waited in the line for 7-10 mins , no one even makes eye contact or any help or greeting . What a great service , glad I use other bank too so I got out and went straight to other bank. read more

[Review #746] 2023-032 My son's Chinese school uses Chase for their banking needs; I'm currently serving as the Treasurer. When school's in session, I'm usually taking care of their banking needs at the branches up on the hill. Since school's not in session this summer, this Chase branch is nearest to me. Formerly Washington Mutual, this location is off Torrance Blvd. near old town Torrance. I'm not a customer of Chase due to conflict from my college days, & don't have faith in this institution to serve our financial needs. I came on a Saturday morning to deposit next school year's tuition checks & find myself uncomfortably waiting awhile (I've seen people loitering nearby in the past when I'm waiting for the signal light) at an exposed ATM. The machine needed time to read/process the checks, unlike the olden days when one has to write a deposit slip & slip an envelope for the deposit. While this method improves accuracy, reading & showing visually the check's pic & allowing edits for the reader is incorrect or the writing is illegible. For safety of their patrons, I hope this branch will consider building an ATM enclosure to protect their customers' well-bring. read more

Chase Bank - ATM (no secured enclosure) - Banks & Credit Unions Near Me - Torrance, California

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Jeffery is an outstanding banker who goes above and beyond. It's rare to find someone who truly listens to a customer's needs. He makes this branch shine! read more

I had to make a deposit and withdraw of a lot of cash so I went inside of Chase to make my transactions I went to the teller and completed my transactions and I was leaving the security guard asked if I needed a escort to my car and I said it wasn't necessary, and was surprised at the excellent customer service most banks do not ask guys if they need an escort. read more

This is my first time at this chase bank and it won't be my last! Sasmitaa Pandey is one of best bank teller/officer! She helped me and my husband open a new bank account and with all are questions. She was so helpful i will definitely coming to her with all my finances, thank you again for you help! read more

This branch, THIS branch has THE GREATEST bank officers. Both Maylie & Jeffrey are so helpful & they are passionate in what they do. Maylie has an extremely great memory. She remembered my name & my dog even though I haven't seen her in over a year. She helped me with my banking transfers for my mortgage. I just started seeing Jeffrey here at the branch & he has great attention to detail & knew how to answer everything I asked. Chase is lucky to have them! read more

I'm not a fan of this Chase branch. My mom went in for investment management and she signed off on things that she didn't understand. I don't think they do a good job at explaining what you're getting yourself into vs other financial service companies (ie Fidelty). When we decided we did not want to continue with their services, they seemed upset. I recommend to everyone to educate yourself on personal finance and do not rely on them to help you. They do not have your best interest in mind. read more

Shut down my account from another bank because they were no-bueno and decided to open one up in here. I went directly to another branch but was told that they're doing appointments only and that I had to go online to do that. (I'm guessing it's a pandemic precaution thing.) I didn't mind it at all. I had plenty of time to do all that. So, I went online to do just that. Although there's a closer branch to home, for some odd reason, I was being directed to a branch (this one) a few miles further. I learned later that only certain branches are doing new accounts and the rest are for either ATM or teller services only. (I'm attributing this to the pandemic as well.) This worked for me since I was going to be doing errands headed this area anyway. I was a few minutes late. I noticed an unknown number poppin' out on my phone and I knew it was the bank calling. I didn't bother answering since I was already at the parking lot. (I thought that was cool, though.) I dealt with worker Sielantonio. Since I did my research beforehand, I knew exactly what kind of account I wanted. I won't bother going into details but the whole transaction was easy. Everything simply went smoothly. (On a funny note, he guessed what bank I took my money out from and revealed he, too, had problems there when he used to bank with them.) People like walking away from a business transaction in ease. That's exactly how I felt here. Here's hoping that kinda feeling remains. read more

Chase Bank - Banks & Credit Unions Near Me - Torrance, California

customer service is non-existant. you call and no one picks up. its always a recording and no matter what service you look for the machine just says sorry were busy and hangs up on you read more

Came here to pay a mortgage after being told that they would accept cash. Dealt with a very rude and unprofessional manager (dyed red, wavy hair). She had a very low ability to communicate with me effectively in English. Talked down to me and essentially told me that because I don't have a banking account with them she wouldn't help me or accept a CASH payment. I personally felt that I was being treated differently because I do not do my personal banking with chase - this does not give me any reason to change that. Way too many available branches open to deal with a rude person like this. Go elsewhere! Please invest in customer service training for managers who have no personable qualities. read more

I've had accounts at Chase for quite some time now and I've always been fairly happy with their services. It doesn't hurt that they have locations just about everywhere I need to be. This location is particularly useful to me as it's walking distance from my once and future home. In fact it was that home that prompted me to visit this location recently. I discovered that they offer notary services for FREE if you have an account there! Their notary, Scott, was very welcoming and eager to help us notarize a new deed. He made the process painless and I can certainly see us coming back to employ his services! read more

Chase lied to us about the terms on our CDs. They forced us into auto renewals when they said we could cancel at any time. They forced us to go into the branch in person to discuss the CDs. They are trying to close us $400 to close they told us we could exit. We haven't even made that much interest off all of our accounts with them over the past 5+ years. They are a bunch of thieves and you should never work with them. Find a local credit union. read more

I had to wait to be serviced, I had to print out my bank statement for my proof of address for the DMV that day, and everybody was busy although it was slow make up kind of being passed from one person to another. But it probably was just slightly hectic although it was basically empty they were on calls, they were nice about everything. read more

Chase Bank - Emptyyyy - Banks & Credit Unions Near Me - Torrance, California

I have had a chase account since I was a teenager, back then it was called Great Western. I contacted this branch some weeks ago with a question on home loans. I left my name and number and was told someone would get back to me, about 1 hour later I got an email for the loan department saying that she was the person to speak with and basically ask me when a good time was to talk, I told her anytime and that was that. I never heard back from her or not even an email. I'm thinking if I was sitting on a couple million, I would have gotten a call back right away and would be well into what I called for. But because I don't have a lot my call never got returned. Moving on to another branch. Morale of the story never judge a book by its cover!!!!! read more

I'm absolutely fine with Chase on the whole. Never have issues with bill payments, Zelle, every day banking stuff and I even like my Amazon Chase credit card. I've been with them for decades if you count from before they took over WA Mutual. The bummer is that I had a nice time the last time I came here to get a big cash withdrawal for the movers I was using. My teller was quite friendly and even had useful information on the benefits of upgrading my checking account. That experience alone was why I drove to this location instead of driving to dreaded Hawthorne Blvd. What a let down! I came in to do a large wire transfer to my mother's account. I was okay with the teller informing me that the "banking" side would have to take care of it. I sat down and waited. My issue was with the rude, cold and dismissive banker who helped me. Nancy asked just what she had to, no warmth, eye contact or thank you for banking with them and gave me a very abrupt and insincere farewell once she was done. Kind of sucked the wind out of my sails for a while. Then I got over it and felt glad that at least I enjoy my job. read more

Ii deposit a check was told it was going to be a couple days that's fine come to find out ii have to wait a whole week when ii could have jjst cashed it at the bank it came from now ii need this money this weekend and im left to figure it out while all ii get from chase is im sorry yet im the ones getting screwed worst service ever!! read more

I will never use Chase bank again, They made a mess out of my 1099's frist they put the wrong ssi# on some of them and it took 3 weeks for them to correct it.Now they are sending me 1099's that are two of the same ones i told them about that and they said they are done just take it to my tax man. I will be contacting an attorney. read more

They took out the revolving door! Now I am slightly worried about security. D: You know, so many gangs and thievery happening in ghetto Torrance. The service is get here is usually quick. Most people understand to write out their deposit/payment/whatever slips before getting to a teller. There are always some lame ducklings. The few times I have had to wait, a lady came by and asked the line if she could get water for anybody or look up anybody's account number. Aw so nice. None of us needed help though so she just stood there hoping we'd ask her for help. I feel like I should have taken her up on her offer but I didn't want to lose my place in line. Anyway, I prefer this Chase over the one next to Del Amo mall because the parking, lines, people there are horrendous. 5 stars! read more

I thought I'd give a review of this branch location, especially since it's been over a year since a Yelper has posted. While the same weird parking lot exist, there is one positive and one negative difference since Todd M's review on 2/18/2011. POSITIVE --- Removed are the "one person per cycle security doors", and replaced with "normal" in/out doors in their place. NEGATIVE --- what really chaps my hide? Having nine (9) teller window stations, and only two (2) stations staffed to help customers. It took twenty (20) minutes to get to the window, and it was made worse by a gentlemen occupying the Business teller for the entire time I was there, thus -- leaving one open window. Twelve (12) people in line, some cursing. C'mon Chase Management - you can do better than that! NICE NICE NICE --- I will say that the people that work here really seem genuinely helpful and possess a great attitude. SPECIAL MENTION --- I needed a notary, and Jessica Kan was great. She helped me with a special item needing notarization (which is free to customers!), and she did it with kindness, a great smile, and a willingness to help with any other banking needs I had. read more

I have gone twice, both times it's the same story. Long line , one teller helping, the other one "busy", yesterday she just ignored the line out the door. The manager is too good to actually get behind the counter and help, instead walks around asking people to use the kiosks aka ATMs in front of the counters. It's almost done insulting, putting ATMs by counters, doesn't feel private done everyone in line can look at everything your doing. At least he takes the time to coordinate his outfit, but offers nothing else. My husband has an account here, I am on a mission to convince him to switch over to my credit union , where the service is 1000% better . read more

Chase Bank - Can you find the teller ignoring everybody ?? - Banks & Credit Unions Near Me - Torrance, California

Been here several times. Generally friendly but Phoebe in particular has a chip on her shoulder. What's up with that. Very sorry you feel I don't bring in your elite club. I guess I'll just have to rough it. Didn't make the grade read more

My special thanks and gratitude to mrs Sabin welijer and mr samy farag for their exceptional Customer care.graet experience banking businesses. read more

The current assistant manager at this branch is now limiting the amount of U.S. half dollar customer rolls for deposit. She is the first and only to do so. She offered me "one last deposit opportunity" to deposit some half dollar boxes but declined once I filed a complaint. I tried my best to de escalate the back and forth but got nowhere with her. She is declining to accept any of my half dollar boxes moving forward. I won't hold my breath for a resolution by corporate, so I don't believe I will be returning to this Chase branch. read more

Not so bad here. Safe area, but the building is a little weird. The doors that face Torrance Blvd. are not used, so you have to actually go in from the back. Stupid one person per cycle security doors are annoying!!!! Also watch out as the parking lot is very strange! There are designated one-way aisles, but nobody really adheres to this, and be SUPER CAREFUL of the random telephone pole in the aisleway in the center of the lot!!! Don't be busy looking around or looking at your phone or something or you might run smack into it!! =( This location gets a little busy but the wait isn't usually too bad. The tellers are generally friendly and quick, and seem to answer your questions with some semblance of enthusiasm and accuracy. Even at 4 am the ATMs are pretty safe since the police station is barely half a mile down the road. You can park on the street out front most hours of the day or night, so a quick ATM stop is pretty easy. Just pull up, park, walk a few yards to the atm, and then get on your way. Most other bank locations seem to be on main boulevards, so you have to drive all the way into the lots, park, yadda, yadda, which bugs the hell out of me most of the time. This is located next to old Torrance too, so you can hit some of the cool restaurants nearby like La Capilla, Ichimi Ann, Kagura, or even Mitsuwa a little across the way. read more

When I walked in there was only 1 teller helping and 5 people waiting in line. Past 10 minutes 10 customers waiting in line and still only 1 teller working.. Are you kidding me? I didn't even get a thank you or a fake smile once. If the teller is tired of working alone she might have to look for another job because she's only giving out bad impression for the company. After the long wait I still have other matter to resolve with a personal banker, 4 people waiting in the lounge including myself no signing sheet no greetings from nobody. They have no manager or assistant manager or anyone willing to help here? I frequent this location only because I own a safe box here but everytime I come, the wait is pretty bad. Time to consider changing bank or look for a different location. read more

I had to come to this Branch with a friend of mine. What a waste of a day! The customer service was fine, but the customers left a little to be desired. Long Live Wells Fargo! read more

Chase Bank - Chase in torrance - Banks & Credit Unions Near Me - Torrance, California

I recently opened a new chase account about two months ago because I just purchased a new home and it would be easier if I had the same bank as my boyfriend so we could send money between accounts easily. Ever since I've opened this accounts it's been HELL. I've had several banks and Chase makes Bank of America look amazing which if you've ever had BofA you know how far off from amazing they are. I started a new job and until direct deposit (which takes a couple checks) takes place I have to deposit my check. The first time I deposited it, it took me 2 WEEKS to receive my money. I was moving and and had many expenses that had to be put on hold. I called in to lost prevention and they were able to take off the hold before the clerk told me it would and noted that it's a payroll check so it shouldn't hold. WRONG second time I came here to deposit my check and the cashier told me she couldn't do anything about the hold, and rudely asked why didn't I have direct deposit as if I didn't know that was an option, so I had her give me my check back I went to another chase in Santa Ana and they were able to have ALL my money deposited in my account by the next day. They said my hold should be finished since it will now be my third check again WRONG they wanted to hold my check again for 2 more weeks I asked if she could do anything about it and she said no. I went to another chase and they were able to release the hold and I had my money that day. I believe this place doesn't want to go above and beyond to help a customer. How could the same position in other chase banks release the hold but this location can't??? I left 2 stars because the location is close to my job whenever I need to pull out cash quickly and because there usually isn't a line here when I come in at lunch time. However, I will be closing my chase account since they can't get their shit together. read more

This was an excellent experience. Several Chase bankers checked on me as I was seated and shortly Susana P., a Vice President for private clients assisted me with my questions and need for a notarized document. She notarized my document and asked me if I needed additional assistance with other things like setting up Apple wallet and making some copies for me. She also answered my credit card questions and enrolled me in a different checking account to save me money and even rolled back a couple charges! She went above and beyond the call of duty and I will do all of my banking there because she is a gem. No wonder she received the national achievement award! Thank you Susana. read more

Love the new ATMs. Deposit can be made without deposit slips. Checks are fast and very simple. The best is depositing cash. You are able to do it at the ATMs now. Great feature. That is what kept me with them even after they started to charge me $10 a month for my service. read more

I love this branch . Great staff the girls are always really nice , could never complain about them . I for sure love coming here . My mom comes here all the time too it's like home they already know her. The tellers are greats also ! Can't complain , clean facility and feels like home ! I definitely recommend people opening up accounts with Chase it's amazing read more

We asked for a cancellation of a transfer on 26th of December 2018, and till today more than a month later Chase bank didn't even give me a reply to my request !! That's not good customer service at all read more

Had an awesome experience at this branch today. An employee of mine had trouble cashing a check at another local branch. It was a large check and the other branch had all kinds of reasons they couldn't cash it. It was a chase check! They didn't want to call anyone or look anything up and didn't want to deal with anything complex. Wasted an hour or so at that branch. I went to this branch and between Jaysi and Alexandra it was handled in little time. Its further away than four other branches but I'll go there next time. read more

Susana Patel of Chase Bank, 2121 Torrance Blvd, Torrance, CA 90501 provides superior service. Gave excellent customer attention when I was at the Bank on August 7, 2018, to take care of banking issue. My credit card company was at fault, and Susana quickly took care of everything. Thank you, Susana. You are the Best!!! read more

I like Chase bank.. they're quick, no nonsense - get you in, get you out.. Locations are EVERYWHERE.. I closed my BofA account and will bank with Chase. read more

For week days, I usually come during lunch time. There is a short line sometimes no line. Service is fast. They always put one experienced teller with a new staff, so in case there is a question, they can help each other. The new teller machine helps a lot, eliminate the long lines I used to experience. After all for most people, it's only a simple deposit or cash withdraw. read more

Alexandra Noffin was the best teller I've ever been helped by at any bank ever. She was really pleasant, kind, patient, and helpful. By far the best experience I've had at any chase. This is my first post on Yelp and I felt I should leave one because she was just that fantastic. read more

Gustavo is the sweetest Teller, great Professionalism. Chase, what's up? No doggie biscuits? My dogs wouldn't unlock the car door without their cookies from Chase Bank read more

I am always greeted with smiles when I come into this location. Today I was very pleased to have been helped by Glenda when I had some account questions. I recommend her if you would like to start an account. Thank you Glenda! read more