Banking representatives need better knowledge of their own products. I visited looking for a…read morecross-border account, but the staff had no idea what I was referring to. They didn't make any effort to contact a manager, research it online, or check whether such services existed within their company or affiliates. If I have to do all the research myself, I might as well do business with myself! It turns out this service has actually existed since 2012 through Royal Bank Georgia. I suggest updating staff training and product knowledge. Thanks to AI technology, I was able to find the information on my own--and I'm now a very happy customer.

Need a Loan Officer Who Gets It? Call Paul Marshall…read more Buying a home is stressful enough, but when you're using a specialized program like City National Bank's Ladder Up, you need a loan officer who knows how to navigate the process, advocate for you, and keep things moving. That's exactly what I found in Paul Marshall. The Ladder Up Program is designed to increase Black and Brown homeownership, especially in communities where those groups are the majority. It's a powerful resource, and I'm grateful it exists. But like any program with grants and specialized requirements, it takes patience, persistence, and someone who understands the process inside and out--that's where Paul came in. From the moment I started, Paul handled my loan with urgency, care, and a level of professionalism that made all the difference. He wasn't just doing paperwork--he was actively advocating for me, making sure my loan didn't get stuck in the process. And let me tell you, this wasn't an easy timeline. I started without a preapproval, and Thanksgiving and Christmas both landed right in the middle of my escrow period. That alone could have pushed things into the new year, but Paul stayed on top of every detail, ensuring we closed in just 40 days while securing the maximum Ladder Up grant award. What really stood out was Paul's ability to reassure and problem-solve when things felt overwhelming. He understood the unique dynamics of my transaction--where both the buyer and seller came from the same historically underserved community--and handled everything with the cultural awareness and dedication this kind of work requires. If you're considering homeownership and want a loan officer who will fight for you, guide you, and get you to the finish line, Paul Marshall at City National Bank is the one you want on your team. I can't recommend him enough!

I have never seen such a friendly bank teller as professional and very kindly banking services in…read moremy life so far. As you know the most of the banks are not good banking services like waiting for long time to be served and not so friendly with customers but this bank is not like a other bank, no waiting to be served and very reliable and trustworthy. I definitely recommend this bank, I guarantee it !

Ms. Fernández patiently & cheerfully helped us untangle & resolve a complex, most involved…read morefinancial transaction. All this on a late Friday afternoon-early evening when everyone is chomping at the bit to get out of this corporate looking multistoried building. We appreciate her kind effort in making it as painless as possible since it took possibly close to two hours. For some reason, we spaced out after the first hour. Four plus Yelp stars for this particular bank branch due to her due diligence.

A modern remnant of Home savings . It is a spacious branch with a Millard sheets mural. 3 walk up…read moreATMs . The branch is well lighted at night. Plenty of parking . Inside you find more ATMs and tellers that are good at answering your questions.

Staff from this branch are very helpful and always willing to solve problems quickly and…read moreefficiently. Jeffrey Sapigao gives good advice and it's great to have him as banker! He mades the difference! Thank you so much!

Got a pre approved for a new auto loan. It was our first time going through a credit union so we…read moredidn't know what to expect. Coming from a big bank to a credit union was perfect for us. Victor Zeledon went above and beyond to make sure everything was handled and me and my wife were completely satisfied. This is the day, this is the day that the Lord has made. I will rejoice and be glad in it. This is the day this is the day that the Lord has made! So happy!

Service is great and if you have a little downtime and craving a cuppa coffee, they have that as…read morewell

HIGHLY RECOMMEND: Farmers & Merchants Bank on PCH near Riviera Village in Redondo Beach!…read more I used them during my Mayoral campaign after a friend referred me--they had the best deal for campaign accounts and truly outstanding, personal service. When I recently closed the account, the VP/Branch Manager gave me a warm wave on his way into a meeting. I sat down with a staff member I'd never met before and told her I needed to close the account. Before I even said my name, she told me the balance--she already knew who I was. Total small-town feel. If you're looking for a bank with friendly staff and great service, definitely check them out.

I thought I lost my card one day before the 3 day holiday weekend. Panic set in. The new card…read moremaking system had failed. After being sent from Torrance to Redondo Beach, the situation seemed grim as the failure was system wide. In steps Mr. Jose Rodriguez, Banker Extraordinaire! He confirmed that it was a system wide failure, saving me a trip to another branch, he used his skill as a fantastic banker to reactivate my card that I found 15 minutes before arrival (a feat deemed to be impossible) and reaffirmed my confidence in F&M bank. Between Jose and Ibn it's possible that I may never close this account. It's a wonderful feeling to receive personal service in this impersonal world. Thank you Jose!

My favorite financial banking Institution is right here in Torrance CA. The staff is very helpful &…read moreprofessional. Today May 1st 2026 had the pleasure of being assisted by Jasmine Wilson whom took the time to assist me with my banking needs. Her people & customer service skills were top knotch and she was very knowledgable about what I needed. Jasmine is a value to this organazation & the comunity at large. You cannot go wrong entresting your banking needs to this branch or any other branch of Kinetca Federal Credit Union.

Extremely disappointing experience with Kinecta Federal Credit Union. I've been a member for over…read more20 years. After my CD matured, it automatically renewed before the 7-day grace period had expired, and fees were subsequently applied incorrectly to my account. What was even more frustrating was the lack of customer service (both in person and on the phone) and accountability when I tried to resolve the issue. I expected them to be able to correct this obvious error promptly. Instead, I spent far too much time speaking with representatives, repeating the same information, and getting little to no meaningful assistance. No one seemed empowered to take ownership of the problem or provide a timely resolution.

They are very racist, they have no professionalism. I came to change my check for the third time…read moreand they keep asking me for Emiliano Zapata's death certificate and they look at my ID as if it were fake This happenes in 23211 Hawthorne Blvd Unit 108 Torrance, CA 90505 United States

We were HSBC customers recently transferred to Cathay. Yes, it's a huge inconvenience, but we are…read morefiguring it out. We live at least an hour drive away from the closest branches, and this location is one of them. This is a much smaller branch than the historic Chinatown one, but they were able to seamlessly sort out some kinks we found as we were transitioning. My husband also appreciated that he could speak over the phone to a fluent English speaker at this branch to resolve those kinks. If we ever need to visit a branch again, we will come here. Thank you!

I want to give a heartfelt thank you to Channel from Citibank #38789 for the kindness and support…read moreshe showed my family during a very difficult time. When we were struggling and worried about providing for our children, Channel took the time to listen, understand our situation, and help us with compassion and professionalism. Her patience and caring attitude meant so much to us when we needed it most. Thank you, Channel, for treating us with respect and for making a difficult moment a little easier. We truly appreciate everything you did for our family.

This bank is generally not as busy as the Citi Bank on Rendondo Bch Blvd. They also have a drive…read moreup ATM here which makes it convenient. It's a bit further to drive but over all it saves me time with less of a waiting time especially whe. You have to go inside.

Lame waiting times Tellers are scarce long wait times…read more Managers say We're understaffed

Need better staff. They say they are short staffed but always see about 5 of them in the back. It's…read morecurrently 9:19 and only one teller available. The 2nd teller is barely setting up. Wish I could say that it doesn't happen often, but it does., Old staff that was here last year when Carmen was running this branch, they were on top of it and had us in and out quick. Hope this branch improves their service. :/