Create your own experience but this was mine. I feel like they have random hours. The drive through…read morehas been closed for years. One lady told me it was because they were short staffed. I walked in and there was 3 tellers standing there, no one in line. There was a gentleman conducting some business in front of me with a 4th teller. Yet for some reason I had to wait on that guy to get done. It didn't seemed understaffed,, just under managed.

Extremely helpful in setting up both checking and CD for our Association's business accounts. They…read morecouldn't have been nicer, more professional or more helpful !!! I've banked with BOA in CA for 25 years and this is the most outstanding branch by far!!

Stopped here today to get my name changed on the account after getting married. Christian is…read morefantastic! He answered all of our questions and ordered me a new credit card and debit card with my new name on it. This location is inside of Frys and very convenient for us. Management and employees are great!

The women here are wonderful! They are so sweet and really fast at counting money. I love coming…read morehere and making the deposit! Plus their hours at this location work perfectly for business!!

Credit unions are so much better than banks, and Hughes Federal Credit Union is the cream of the…read morecrop. Professionalism, courtesy, helpful folks...

I took in a $20 bill asking to buy two rolls of quarters. After multiple failed attempts to pull up…read moremy shared branching account, I was informed I could not use the cash I brought in to buy the quarters for the washing machine because she could not verify that I had an account at another organization. Cash. Two rolls of quarters. Cash in hand.

If they are going to run annoying tv ads in SPANISH on English channels, I will never be a…read morecustomer. My suggestion to Pyramid Credit Union? Move to Mexico. Americans watching TV on English channels don't speak Spanish. Try the 100s of Spanish channels. Duh. How ridiculous these woke businesses are. Its like they're just trying to annoy certain groups. A little racism going on here.

AMAZING! I had a discrepancy with a rental car company overcharging me without any documentation. I…read morehad gone around in circles with corporate and managers receiving no help. Filed a claim with pyramid and they got me my money back no issue! All I had to do was fill out a form and drop it off! Thank you so much for you wonderful service I really appreciate your amazing staff!!

If I could give zero stars, I would. Jesus, the banker at this location, is extremely rude and…read moreunprofessional. Instead of providing helpful service, he talks down to customers and goes on unnecessary tirades about "assumptive tones" when you're just trying to explain your situation. His attitude is condescending, and he makes the entire experience unpleasant. On top of that, his appearance is unkempt, and he does not present himself professionally. This is not the level of service I expect from a financial institution. I would never recommend this branch to anyone--especially if you have to deal with Jesus. Avoid him at all costs!

Poor customer service. They act like they don't like customers. When I said to a representative…read morethat I missed them having tellers (they switched to all ATMs in branch), she shrugged and said that it sounded like they aren't the right credit union for me. So rude.

I've been banking with Wells Fargo (I think it started as Signet Bank) since 1979. I've never had a…read moreproblem they couldn't solve. I appreciate it. Here's to another 45 years.

They just SUCK. They have had so many lawsuits against them. I'm not even sure they train their…read moreemployees before they hire them. I've had employees tell me such wrong information so many times. It's so frustrating. . They take their time at correcting any errors they make.. I was told it might take several appointments for me to get power of attorney in place . Although with our other bank, it was done with 1phone call.

This place sucks! Just joined a couple months ago and I can't wait to get out!!! So fed up with…read moreshitty service everywhere I go! Placing a hold on every mobile deposit when I'm the only income in my household is financially crippling!

Worst customer service ever. I had my debit Visa card compromised over the weekend (Saturday…read morenight). The after hours rep was awesome, however when I went in to get my new card this branch was too busy. I have been to every branch of Vantage West, to include Phoenix, this one is always the least busy. I just needed a new card which takes less than 10 minutes. My card was compromised, I'm active military and they could not do it without appt. Well, the branch on Broadway took care of it. Good for them. This branch has always acted like primadonna's. Hate to do this but because of their insensitive all to common nature I will be switching banks.

I have been coming to this location for over 5 years and this is the best location! All the…read moreemployees are wonderful. They really listen to your concerns and the girls are very personable.

When I opened this account several years ago. I did my homework. I was looking for good customer…read moreservice. Now, it looks like I'm going to have to find a different banking institution. There have been two Payment Card Industry (PCI) Standards violations at corporate level. After the first one I called the branch to see if I could get support. I asked to speak with a manager. I spoke with a female who said that she would handle my concern. Then, there was second PCI violation with a different department--aren't they training these people. When I went in to the branch, they were sure that I didn't know what I was talking about, but they would file a claim for me. On my way out the door, I spoke with the same female. The claims people called days later. They called during work hours, when I was managing a self-contained special education classroom. I called back, that was 3 days ago. Today I called the branch trying to get support again, the teller who answered the phone was not interested in resolving the problem. She got stuck on the fact that I was, once again wrong, because I didn't use the proper nomenclature to delineate the people with whom I spoke previously. She was having a pissing contest regarding whither I spoke to her manager or not. "I have worked here for 17 years, and my manager has always been a male." So, any attempt at communication was thwarted. No resolution. Her manager has always been a man, damn it! I left a message for the manager---the man of course--to call me back. I'm not holding my breath.