I've always counted on my Credit Union !! I've been with them since 1980's long time ..I recently…read morewent to the Santa Clarita location to get a check for auto loan It was a breeze I was already pre qualified!! Horacio Chow was professional and friendly!! He explained how process works and answered all my questions.. Thank you

I just left wescom credit union in santa clarita, ELSA was very friendly and efficient. Blessingsread more

We were surprisingly gifted this BEAUTIFUL custom cutting board and AMAZING coasters which were…read moresent to our home within days after our wedding. Logix is HANDS DOWN the most incredible financial institution and their customer service, as well as attention to detail is SO SPECIAL! Thank you to Agustin and the Bridgeport branch you are incredible!

I was near the mall and since they closed the Logix near it I came to this location. I had to cash…read morea check but when I walked in it was a bank with no tellers.. odd! It was literally just rooms with computers in it for people who need to pull out a loan or set up an account. No where on the front of the building or the door says there's no tellers here, just the hours of operation. I did have a nice lady working there ask me how she could help and she pointed me towards the atm machines. I ended up leaving as I needed specific bills I wanted back when cashing out.

Twice I've tried to get Logix to help me with a car loan. First they told me I was pre-approved for…read morea car loan. They didn't return my call after I told them I knew the car I wanted and was ready to buy. Second, the local branch said they would also call me back and they didn't. Customer service could be better.

I usually don't write reviews for banks, but Angela Sanchez truly deserves a shoutout…read more From the moment I walked in, I was greeted warmly and treated with a genuine respect. I had a few questions about opening a home and car refinancing and the process was explained clearly and patiently. She even came over to introduce herself and make sure everything was going smoothly -- a small gesture, but it made a big impact. She took her time to explain things, reviewed our contract and provided us options. The experience was truly amazing. I will definitely come back again and continue their service.

Omg! So helpful. The man at the front desk is so kind and helpful. All banks should have this…read moreposition. He quickly addressed my questions and directed me to the correct employee who could help me with my banking needs. I've been in several times and have always received prompt courteous attention. Nice job!

Celeste is an amazing human being! This bank is so fortunate to have this positive and kind…read moreemployee... thank you Celeste for going above and beyond! You are a gem and I hope someone reads this and mentions it to her! Let the manager know that Celeste was caring and the customer service was 100% and more!

So I'm a first time car buyer, I came in not really knowing what was ahead of me. But Adrian was…read morereally helpful and honest about what to expect. The branch manager Jason was also very helpful, he made sure to clarify everything and made sure the process was as smooth as possible! They respond to my emails fast (I have a bunch of questions lol and they always make sure to answer me without me feeling judged) they're thorough and you can tell they do care about their job and their members! If I were to recommend any branch it's this one, most of all make sure to book with Adrian he's amazing!

We went to our credit union to get a loan to pay for the replacement of our home air conditioning…read moresystem. I happened to mention what the loan was for to Noa who was writing the loan. I jokingly asked if he happened to know of anyone who does this kind of work. He said he did and gave us a name. We asked to have him call us which he did. He came out the next morning, gave us a review of our home AC and a very fair estimate. Our AC will be fixed tomorrow. You couldn't possibly get better service than that !

We've been Logix members for almost 2 decades now. After being with Wells Fargo for many years, the…read morecredit union experience is far superior. It is more of a personalized experience that makes you feel like more than a number. The customer service at this particular location is fine. I've never had a bad experience but they're not overly friendly either. I tend to just visit the ATM which is rarely fully occupied.

This used to be a great bank but it has gone wayyy down. I agree with some of the reviews and…read morecomplaints, they seem to want to hold on to your money with no clear rules and explanation, the manager in this branch is terrible. I want to support the non-corporate credit unions but they if they can't serve my needs, or have rules that detriment or harass the customers or deter them from getting their money in subtle ways, then I will go with the bigger banks and they will unfortunately fail because they are not being run right. If these systems from whoever management that makes these decisions, they will soon find out that if they don't listen to their customer and continue in this path, they will fail.

The team at the Santa Clarita branch are fantastic. They're always helpful, polite and friendly…read more Whether it's questions about investing or making transactions with a teller, it's always a great experience. Big banks charge fees for everything and are so impersonal. California Credit Union doesn't load up fees and makes you feel like a valuable part of the community.

Just a quick thank you to Sabrina, the "Trainee in Progress," who helped me today. The staff at…read moreCCU-Valencia has always been amazing, so I thought I'd write a few words about my experience with the Branch's newest employee. Sabrina made eye contact as soon as I entered. As I approached the window, she smiled, greeted me, and asked what she could do to help. Nice! She then proceeded to flawlessly handled my deposit and cash withdrawal. Her professionalism, competency, and outgoing personality were very impressive. Sabrina is a wonderful addition to the team!

How do you update your system, require a member number to access your account, only way to access…read morethe number is to log in or talk to a rep & I have been on hold almost an hour to get this number. you should NOT lock people out of their account without providing them the info they need to get back in. I need to electronically access this money & I cant because you made a change & I cant reach ANYONE... TERRIBLE CUSTOMER CARE

I had a check stolen from my mailbox. The thief had deposited the check into his account, even…read morethough it was clearly not payable to his name. I received a phone call from Aram at the Santa Clarita Premier America C.U. inquiring about the check. Having only my name available, he was able to locate my cell phone number. Aram called me and explained the situation. Thanks to his effort, I was able to contact the issuing bank, and a fraud investigation was launched. I am very grateful to Aram for taking the extra steps to notify me, so that I could resolve this matter.

This used to be a comfortable place to go for banking. A small community of local people who at…read moreone time were part of the entertainment industry. Now, the office staff has become cold, rude, and disrespectful, especially the woman in the first office on the left. This is no longer a safe place for some clients to go to. Be better.

Hello, I am a new client. I got to meet with Isabel Garcia…read moretoday and I'm so glad I did. She seems wise beyond her years and was very kind to me. She got me all set up with everything I needed to go forward. I look forward to my new friendship with Isabel and First Entertainment Credit Union. Thanks!

I really wanted to open a business account here as our banking is through a very large and well…read moreknown bank where I'm not at all happy with the service. I called on several occasions to make an appointment and was told "a banker will return your call". I emailed on several occasions as well. Evidently they just really didn't want to open an account for us. Which is unfortunate for them as we do decent transaction volume and could have been a solid customer. That said with the current uncertainty around the stability of regional banks it may be that their lack of responsiveness did us a favor. I'm not giving them lower than 3 stars because I didn't get to experience their service, only the lack thereof.

Warning!! stay away from doing business with small banks. The worst bank ever. An escrow company in…read moreCovina, banks with a bank in Santa Clarita. Came to cash a check here because the check belongs to this bank, the teller tells me that I have to fill out a form and that they can only give me $2,500 in cash and the rest in a cashiers check plus they charge 17.00 per transaction because I'm not a customer. I asked her why? her answer was because they're a small bank. Then why stay open!!!!???? If you can serve the public.