everybody at this bank is eager to help; what a big difference from others of the same name. this…read moreis for everybody that helped us with the transition from another bank. kudos for chase at oakland; andrew, the two ladies that came to help, wonderful attitude. thanks myriam and david thelemaque

This is part of why I moved here. I bank with Chase so it's nice to have a bank super close to me…read more The few occasions I've had to go into the bank itself, I've experienced kind, friendly and efficient staff. There was only 1 time so far that the ATM was down, but other than that, no complaints!

Seems like they are getting better as the overall attitude has changed. Got some new people there…read moreand they are nice.

unfriendly, and if there is a way to charge you a fee, they will find it…read more other banks in this town, go there!

The people that work there are always so nice and helpful. No matter what you ask them to do, they…read morejust do it. If you need them to fax you or email you the ID cards the stuff send them to you in seconds. I recommend them to anyone.

From the owner: As a trusted part of our community for three generations and 80 years, Seely & Durland has helped…read morethousands of businesses, families, & individuals throughout the Hudson Valley and Tri State area get the protection they need. Unlike single source companies locked into one carrier promising cheap rates, Seely & Durland is a Best Practices, Trusted Choice agency representing over 20 top rated insurance companies. That means we work for YOU. Get a free quote today! There are no service fees and no consultation fees. Our professional advice comes with the policy!

For the past few years I've purchased my auto insurance online. I'd changed carriers recently,…read moreagain online, to State Farm and had a question. My confirmation e-mail from State Farm had Ash's info included. I gave Ash a call. He answered my question and suggested I bundle my coverage by adding homeowner's insurance. Ash quoted me a price, considerably less than what I am currently paying and suggested I stop by the office to discuss further. I stopped by, no appointment, sat down with Ash and while he set up my homeowner's policy online we talked and I was impressed by what a pleasant guy he is and what a pleasure it was getting to know him a bit. If you are looking for insurance I recommend calling Ash. Excellent customer service and a heck of a nice guy.

From the owner: The State Farm mission is to help people manage the risks of everyday life, recover from the…read moreunexpected, and realize their dreams. License #: NY-LA1075723, NY-PC1075723, NJ-1226334, PA-1005460

This is for Tina, Everytime I need help she is just amazing…read more Helpful and has a great send of humor. Her knowledge of insurance always makes the call a pleasure. Think about it we're talking about insurance here. Not a fun thing to do. But, with Tina I don't mind. You get what you need and have a great time on your call. A plus is it dosen't feel like your going to the dentist. Thank you Tina

I am SO SATISFIED with the help from State Farm . The Agent that helped me was Tina S…read more She has been FANTASTIC . If she represents what the agents are like here and what it's like to be a State Farm member then I'm going to be here for as long as I can . She sets the bar so high and provided excellent customer service. She has made sure that my transition over from my previous insurance company has been super smooth and hassle free . her communication has been excellent and prompt as well . I want to give a HUGE THANK YOU to Tina for just being awesome . I hope every agent is as awesome as her . I'm happy to be apart of the State Farm family !

Made an appointment end of December. Arrived 9-10 minutes early, freezing cold. Door locked,went to…read morelocal restaurant waited 15 minutes & called was told she had an appointment ??? Went in & was NOW told I could only drop off my documents. When I go to a Dentist on appointment I EXPECT my Teeth to be cleaned or worked on ??? 2 weeks later picked up my Tax stuff, was in an envelope, so I left. At home checked, it was ONLY MY Documents not a tax form. OH it will be in a few weeks. Finally after 3 weeks I asked for a PDF to look at my TAXES. Asked about a week later for a hard copy, was told for ME to print it out of PDF, I told Patricia I had NO printer, used a Laptop. Now May 3rd no hard copy. Sent PDF to a different CPA my Son recommended. HE found 2 big errors. Cost ME $250 plus the $275 I paid Patricia. She is a nice Lady but not TO ME efficient. Maybe takes on too much work. Have gone to 3 other CPA's over the years. An appointment meant they would complete my taxes THAT day not 5-6 weeks later. She wants ME to tell her the mistakes she made. NOT my concern now, Just want a refund. PAUL RAFANELLO sold her his business because he retired after a bad stroke. I assumed she was like him, totally efficient but no. Just warning people to go elsewhere, not bad mouthing her, stating what happened to ME IF I get my refund I will bring her the new Documents. GOD BLESS AMERICA, my Son & I defended.

Pros: Provides details on various topics. Cons: Critical…read moreoversights/requests communicated too late to remedy or to provide supporting documentation to address. Pros: Willing to take on clients a week before tax day. Cons: Expect a week to process as opposed to the 1 hour it takes other places. Pros: One-on-one Cons: Decrease response time. No team to answer calls as the "we" "our" language of website suggests. Generally defensive: - Responds to customer's inquiry of unexpected line items by implying that the customer prefers a falsified document. - Responds to customer concern of delayed communication with offense. My assumption is that the CPA's intentions are good and that she is familiar with her field. If communication skills and timeliness improved and an appreciation of the impact that the lack thereof has on a client's time and checkbook were acknowledged, it would greatly improve the customer experience.