I recently opened a checking and savings account with Coastway and couldn't be happier. As a big…read morebanking customer with Bank of America I am always disappointed with the service. From mystery fees, to terrible automated customer service calls when I have an issue, I always hate using Bank of America beyond the ATM. I frequent the Cranston location as the staff here are always wonderful. Megan, the branch manager, is always pleasant and extremely helpful whenever I have special needs. I went in with my boyfriend to fill out an application for a secured credit card and she personally walked us through the process step by step. She even followed up with a couple of calls to give me status reports as she got notifications of approval. The tellers there are always sweet and smiling, chatting with me about different things. The tellers make a personal connection with me every time my boyfriend and I come in. They even give my dog treats in the drive-thru when she is with me on my errands. I highly recommend Coastway to anyone looking for a more personal banking experience. Here you always feel like a person and not another account number. I look forward to moving more of my primary banking services over to Coastway.

From the owner: Coastway Community Bank has been helping Rhode Islanders with their financial needs for over 90…read moreyears. With more than $650 million in assets and over 27,000 customers, Coastway is dedicated to outstanding customer service and the belief that strengthening the fabric of the communities we serve is of the utmost importance. Coastway's Rhode Island locations include Cranston, East Providence, Lincoln, Providence, Warwick and East Greenwich.

I stopped here recently to use the ATM and I was very happy to notice that it was very nicely lit…read moreat night. The security in the surrounding areas seemed very good and there were security cameras around the parking area. I was able to perform my transaction with no issues. Easy to get in and out from Bald Hill Road.

I walked into the branch to do a simple transaction. I just wanted to buy a roll of coins. I was…read moremet by the greeter who sent me to the teller who sent me back to the greeter who ignored me for 5 minutes while she helped other folks that came in after me. I finally just walked out.

I love my WASHINGTON TRUST BANK! I am always greeted with smiles and wonderful people who are…read morewilling to help me with whatever my questions or needs may be. A bank that does not charge fees for accounts like so many other banks do today. No matter what I enter this bank for, there is always someone ready to solve my problems or answer my questions, with a smile and genuine interest in me, as an individual client and a valuable customer!

I was a customer for 18 years at Washington Trust and I'm disgusted with the way they treated me…read moreand my husband after we made an error and bounced a check. My husband called the bank as soon as he figured out the mistake and in turn they closed his account without notice. He asked why and when it was all said and done the woman in the McQuades store in Mystic, CT told him, "oh well." I then called and it's been two weeks....still waiting for that manager to call me!!!!!!! I love how you're saying is "we love our customers" well we can say for sure, not all of them!!!

I have been an account holder since this branch opened…read more There has not been a time I wasn't treated in a professional, courteous, and friendly manner. Some of the original staff call me Mr. Name, nice to be remembered. Almost never a wait inside and most times you are first or second in drive thru. Safe deposit boxes offered. ATM inside and a drive up also. Grounds are well kept and always clean. It was the first bank in the area. I just like being treated as a person, not like I am lucky to bank here. A great banking choice if you want to be appreciated.

Not a member of Ocean State Credit Union but a frequent visitor to their on-site ATM. As a member…read moreof the RI Credit Union Connection, I am able to utilize this location fee-free with my ATM card from an alternate RI-based credit union. Great deal! The drive-up banking and ATM is up the hill a bit from the actual Ocean State Credit Union office; this makes driving in the entrance and exit to this area a breeze! Perhaps avoid a visit on icy days as there is a decent degree of incline to access everything. Within the last year or so the, drive-up ATM here was upgraded to a newer model. Screen is easy to read and I can easily pull up and reach all the buttons in my lower-to-the-ground vehicle. The machine is under cover so you can remain relatively dry on rainy days. Seemingly popular location depending on the time of day but the line usually progresses quickly. I recommend this ATM location if you are in need!

This cu is problematic. I made several phone payments thru an automated call system. Even though…read morethey read back to me my bank account number it's being drafted from correctly, I got a letter several weeks later that the payment never posted due to an INCORRECT bank account #. This has happened repeatedly. Very odd, but staff has always been pleasant & professional when trying to rectify the issue.

Greenwood CU makes our banking/loan life a breeze. Their hours are good, availability via in person…read morewalk ins and telephone are both easy. They are attentive to our needs and help break things down for us to better understand anytime we need it. We have been with them for many many years with no issue that hasn't been resolved. We'll be with them for many many more years to come. They are also a valuable community member - offering food drives for people in need, supporting non-profits and getting involved/stepping up when others need it. Proud to be part of their membership - personally and professionally!

​If it were possible to give this institution a zero-star rating, I would. I am writing to bring to…read moreyour attention the unprofessional behavior of an individual in your Employee Relations department, Amy Valletta. ​Ms. Valletta has proven to be a poor representative of your bank. On multiple occasions, she has initiated verbal altercations with me in public and engaged in persistent harassment. Her explosive temper is genuinely alarming. ​I find it difficult to believe that management is aware of her conduct; if they are, it is concerning that she is permitted to represent Citizens Bank in such a negative light. I trust that you will take this matter seriously and address her behavior appropriately.

The worst bank. Haven't even been with them for a year and already issues. I set up a saving…read moreaccount with them and transferred money to it with them. The next day all of that money is missing and the transaction is gone. I have been on the phone with them for hours now and nobody seems to know anything.

The review is based on this Citizen's branch. I went to this…read morebranch to withdraw money from one of my accounts to a bank check as well as withdrawing under $300.00 in cash. I presented my Driver's License and most recent bank statement to R. the teller. He asked me if one of the staff knows me. I asked why and he stated it was due to the amount I was withdrawing into a bank check. I mentioned a staff person and was told that person was not in. He then asked if I had my debit card and I told him I did and he stated that would suffice for verifying my identity. He should have asked for my debit card before asking if a staff person could vouch for me. I put in my debit card and PIN number then he transferred me to the other teller. I don 't understand why I was transferred He was seen chitchatting with another staff person The other teller was disheveled in appearance and had a stained polo top but was nice. I have been a customer of this branch since 1996 and will not be returning. In the past five years there has been a high turnover of staff. It is not the friendly branch where I opened my account . I will be doing my banking at a nearby branch in Warwick where there is professionalism, genuine friendliness,where I do not feel interrogated and the male tellers are attired in suits.

Super nice staff, super clean, super super…read more I really like this back branch but sometimes their drive through ATM runs out of money! They have a nice size parking lot in the back. no brainer. If you want your money, this is your kinda place.