I have been a customer of NCB over 50 years (since 1972) and I've always been impressed with their…read morecourteous, professional service. After I retired in 2008, I went from Capital Hill to the Chevy Chase branch. At CC, I used the drive-up window. Well, one day I needed a deposit slip so I went inside. To my surprise, the teller greeted me by name! That's right, the teller knew my name. No big deal, but it made my day.

I've been a customer for ten years and love this bank. You can walk in and always find someone to…read morehelp. Great customer service and good rates.

I have been a customer of this credit union for over 20 years and, in my opinion, they're worthy of…read morea 4-star rating. (1) very good savings rates (including for savings accounts, CDs) and for auto loans. Their rates are significantly better than local commercial banks but not as good as internet banks (such as Discover or CapitalOne). (2) competent and friendly customer service, both for loans, as well as for walk-up teller services. (3) good attention to security of my banking accounts. (4) some financial education programs. Areas for improvement include: increasing the functionality of their website, lowering fees of some services (such as international wires), and offering higher savings rates that better compete with internet banks.

I love the lcfcu .. they are a hidden gem within banks and credit unions. I love being a member.read more

I never post reviews, but I'm so sick of this branch! It seems everytime I come into this branch,…read morethey direct me to online services. Obviously I'm coming into the branch because it cannot be done online. The form I need filled out has previously been filled out at a branch, which is very simple. After rushing in traffic to get there by 5, per manager...go online! Thx and goodbye

I had to stop in to do a wire transfer to my title company. They double and triple checked…read moreeverything and it all went smoothly. Everyone was so pleasant

It is quite enjoyable to sit and spend time at the Capital One Cafe. A peaceful atmosphere,…read morebeautiful interior, and good coffee all in all, it makes for a wonderful experience. There is also ample space here for working. The service is highly professional and friendly.

The photos of the space are rather misleading. It's not a large lounge with all the furniture shown…read morein the images. There's no couches or any sort of comfier furniture, mostly wood chairs and tables. There's a separate private space to work in with others but you need to book the room in advance. If you are a Capital One member, you get drinks for free, so that's wonderful. Overall, it's a calm atmosphere to work in, but has misleading photos of the lounge.

I reported a fraud done on my account for $400.00 and was denied coverage due to receiving my…read morewallet back.from it being stolen. I rerequested when i was going to close my account due to this and she said i couldn't receive my money back. So i kept open and resubmited my claim to be denied again. PNC don't have your back. I even got a criminal police report for it. !!! Tammy Davis

Sherisse. There had been 48 hours prior to the 24 after deposit and I was sure it cleared but to my…read moreknowledge it never did. This is my first time using PNC. Not really familiar with how to navigate the mobile app. Being affiliated with another since 1995 which made things seem normal. I've made several calls In for assistance. They tried multiple times to text a one time initiation. It didn't come through then and still will not. Another day for that. Finally I went in, met Sherisse, presented my problem while adding that the sign on door suggests using opposite entrance. There was no way to connect from one building to the bank. Who suggested that door decal? Please take it down. Nonetheless, the two of us shared a laugh while Sherisse initiated the correct way to deposit on mobile. Oh don't misunderstand that I didn't do it correctly, ( as I thought) It was put in the wrong account which made an issue. Sherisse was extremely kind, great listener, very patient and warm. I felt as if we've known each other. Whatever the core values are for this branch I'm pretty sure she excelled. Thanks again for your tutelage.

If you like banking like you're in 1994, go right ahead. This has been the worst experience I have…read moreever had with a bank. They are impossible to use online, no one can ever help in person and you'll always be on hold for hours if you need to speak to someone.

Worse credit union ever! Customer service is horrible, obviously they are not training quality…read morepeople. If you call a few times, you will get a different answer from each person and a supervisor is never available to speak to you. If you are looking for a good credit union this is not it. Do your research and read the reviews.

Once agin they did it. Received exactly and rapid customer…read moreservice from : MARIESHA KOROMA . Keep up the great work guys.

I recently encountered significant challenges at a Bank of America branch while attempting to cash…read morean endorsed check drawn under Bank of America for under $400. This review aims to elucidate the inconsistencies and miscommunications experienced, emphasizing the need for a standardized application of bank policies. *First let me say I agree with all the other reviews; this place moves like molasses and for no reason *. I came into the branch to cash a small check that had been endorsed to me by my fiancée. Neither of us has an account with Bank of America however it was rush hour traffic and I tried to avoid going over the bridge just to cash it After being denied by the teller, Aliyyah Abdussamadi, and subsequently by the branch manager, Cynthia Marshal, I sought clarification from Bank of America's customer service. I asked Ms Marshal when did this policy change as I had just cashed a check endorsed to me by my son 2 months ago that was drawn under Bank of America. She explained she had been working in banking for over 16 years and to HER knowledge, an endorsed check can only be deposited or cashed if the person who the check's name is in has an account or with the endorsed person. Cara (customer solution BOA) in Dallas informed me that the bank does indeed cash endorsed checks for non-account holders, contingent upon the branch manager's discretion. This was a reasonable policy, but my experience at the branch deviated significantly. Ms. Marshal attempted to explain that my previous success in cashing an endorsed check at another branch was an exception rather than the rule, suggesting that the presence of my son--despite his lack of ID--was a decisive factor. This explanation was both illogical and concerning, as it implied an arbitrary application of policy that undermines procedural integrity. When I asked if it was ethical to cash a check based solely on my son's presence (WITHOUT an ID) Ms. Marshal's reasoning fell short of addressing the fundamental inconsistency. Today, with my fiancé's check, the situation deteriorated further. Despite presenting multiple forms of ID--including my personal bank card, state ID, military ID, three credit cards, and my fiancé's bank card--Ms. Marshal maintained that the check could not be cashed unless my fiancé was physically present, thereby negating the purpose of endorsement. Her suggestion that my fiancé should come to the branch was impractical and contradictory to the very essence of an endorsed check. Subsequently, I spoke with Mr. Murphy Aghedo, who acknowledged that he would have cashed the check if he were in charge, but deferred to the manager's decision. (Let the record show that I still had the customer solution rep on the phone the entire time and she too was able to speak to Mr Aghedo and explained to him the policy). This indicated a lack of clear, consistent policy enforcement within the branch. In total, I spent over an hour trying to resolve an issue that should have been straightforward, only to be met with a lack of accountability and coherence from the branch staff. This experience underscores a critical disconnect between Bank of America's stated policies and their execution at the branch level. For a bank that prides itself on customer service and procedural integrity, these inconsistencies are unacceptable. Clear, consistent, and ethical application of policies is paramount to maintaining customer trust and operational efficiency. I hope Bank of America will address these discrepancies to ensure a more reliable and transparent customer experience in the future. * TO BE CLEAR* I did not present all forms of ID to Ms Marshal; I just told her I had them but she denied cashing the check anyway stating my fiancée needed to be there. ***** I DID however produce them to Aghedo".

This is one of the best banks I have ever been to. I had a business account with Chase Bank. The…read moreservice is always excellent. You receive water, folders, and printed statements - all at no charge. I am HOH as the H Street Corridor coincides with Gallaudet University and a lot of people do not understand the HOH community. I am also DeafBlind, this bank has excellent accessibility.

This is the natural, foreseeable result of a banking corporation that wants to cut out the human…read moreelement and force you to do everything online, which is cheaper for them even if less convenient at times for you. The people here are very friendly but the bank is constantly understaffed and the service is so slow that if there are 2-3 people in line ahead of you, it's probably better to come back at some other time. Terrible.

While they used to validate parking in the garage, apparently that was too customer-friendly, so…read morethat's been stopped. The garage charges anywhere from $7 to $35 if it's a game day, and street parking is challenging. No thanks. At least the branch on the Hill has free street parking.

Yelpers here is the 411 on Capitol One:…read more Pros: *free checking & savings *the cafes are nice *the real humans that work behind the counters are great *little perks here and there are amazing My 1 star review is purely for their online banking customer service. Particularly their online customer service "manager" Sonja. Capitol One has a history of sending people "Oops there is an error message", dating back to 2020 from my research. It still hasn't been fixed till this day. See Reddit thread here: https://www.reddit.com/r/CreditCards/comments/i9e9wu/capital_one_hit_a_snag_error_message_and_other/ Last post was made 1 month ago, and it happened today. It is very apparent they have an incompetent tech team, who still has yet to fix this issues 3 years later. I've logged on last night with no problems, until I started to get the error message. It took me 3 phone calls, 4 transfers, 5 holds, and 48 mins trouble shooting, and speaking to Sonja to tell me: "You're locked out. Because it's a algorithm thing with banks." Me: "I've had Citibank for the last 10 years (still do), Chase, Wells Fargo, WaMu, BoA, and this is the first time that I've encountered a banking institution telling me I'm locked out due to an 'algorithm'." Sonja: Uhhh... I don't know what to tell you. I can send you a letter. A letter wasn't going to do anything. People on the Reddit thread has said that this letter does nothing to help solve their issues. I asked to be transferred to their Tech Department, which by the way, get this... "Refused to talk to me (the client), because I haven't been locked out for 24 hours yet." No, I didn't get the wrong password. I simply logged on too many times, according to Sonja. That's the BIGGEST nonsense I've heard in my life. Even then, that sounds like a THEM problem. If I was truly locked out, wouldn't there be a you're locked out of your account message? Sonja kept repeating how much was in my checking account. However, that's not what I asked her. I asked her to transfer me to either her supervisor, or these tech people who flat out refuse to take peoples calls before the 24 hours is up. Sonja claimed there was no one there, so she just literally threw her Direct Report under the bus. I can smell BS from 2,000 miles away. Either get it together or get your story straight.

This is my home location of Capital One Bank and if you live on Capitol Hill it will be too. It's…read moreon a main street near dozens of restaurants and bars and has a 24/7 ATM outside where you can deposit checks, withdraw money, etc. The staff who work at this branch are efficient, helpful, and friendly.