his bank is fine... until you have fraud on your account & you are forced to close it. They have…read moreliterally dropped the ball on EVERY. SINGLE. THING. since this has happened exacerbating my problems & headaches & costing me more money. They said they would allow certain automatic payments to post that I allowed-- they never even notated my account about it! I go in person-- tell them the same thing & they agree to let certain payments go through-- then they sent them back. I got charged fees on all ends from all kinds of companies it has been an absolute NIGHTMARE. I spoke with Brian from customer service who told me to contact him personally if there were any more issues. Well I have been trying to get in touch with him ever since- I keep being told he is not in or he will call me back and he never does. Rockland Trust isn't going to magically put money into your account to cover the fees that you're charged from other companies from them dropping the ball. It's oops and sorry now you eat it. I literally can only deal with so much in a day because there are only so many hours & I can only handle so much. I cry every day I have to deal with this. And it just never ends. This was almost two months ago & I am still dealing with this constantly. I would switch banks now but I AM NOT GOING THROUGH THIS AGAIN SWITCHING EVERYTHING OVER! But you can prevent this by going to another bank now.

I needed some documents notarized before leaving the country and my own bank was giving me the run…read morearound (on a cold and snowy day). I decided to try rockland trust and Jamar was more than happy to help. He had to finish up some things and apologized, though there was no need to as he was doing me the favor! Very polite and when he noticed that the documents were related to my father's passing, he expressed his condolences. I needed more documents notarized a couple of moments later and the woman who helped me (I believe she was the branch manager) showed the same level of professionalism. I'm not ready to switch (or add) a bank yet, but when I do, rockland trust is going to be it!

I could not have asked for a better bank than ECSB. Their customer service is absolutely top notch…read more They have a feel of a small town bank where everyone knows your name and the confidence of a city bank. Though their location is no longer very convenient to me, I would not change banks in a heartbeat. When I first moved to town I was lost and late for a doctor's appointment in the area. I wandered inside because I had just opened an account two days earlier. The same person who opened my account took his time to give me directions to where I was going and even called the doctor's office to let them know I would be late (I didn't have a cell phone yet). Last weekend, my online checking account was possibly compromised (not due to their error). They were able to close my old checking account, open a new one, give me new checks for free, credit outstanding checks to my new account, and re-instate my online banking all on a Saturday. Beyond their customer service, they offer free checking and fantastic interest rates. They are also a part of the SUM network.

I've been a customer of ECSB for over 35 years and I love them! I've also had accounts at some of…read morethe "big banks" in order to take care of my business needs, international transfers, and so on. ECSB is exactly what a community bank should be: they hold their own mortgages instead of selling them off to holding companies; they provide good online banking and bill paying, their charges are low; they provide loans to local small businesses; and they treat me like a valued customer. Those people who have posted negative reviews - like that their online banking isn't as good as the big banks - is because they're NOT one of the big banks! I don't want to give my money to some giant international bank, I want a local S&L that cares about their small local customers, and that's what ECSB is. One incident that happened a few years ago: I wrote a check to the IRS to pay my taxes, but accidentally put a date a year in the future! When the check hit the ECSB, they called me and offered to let me come down and fix the date rather than bounce the check! Can you imagine one of the big banks doing that???!!!???

A wonderful bank. The people are extremely helpful, and very patient. They Thoroughly explain…read moreeverything. I had to find out how to do a wire transfer and they went through my options as well as followed up with me to verify if everything g went through. I cannot say enough about this bank, and especially this branch..

I was looking to get some quarters and met an incredible lady in the East Cambridge Savings bank…read more Her name was Nicki. She greeted me with a beautiful smile, understood why I was there and solved my quarter problem immediately. While she was handing me the questers, she explained me the about the promotions and if I'd be interested to open an account. I pretty much wanted to open an account then and there if I haven't been in a hurry. I think I'd go back to create one just to see her smile. I prefer doing business wth Local banks because of people like her.

To Whom it May Concern! I would like to commend the…read moreexcellent work provided by Alex Perez, Branch Manager I, Adiene Oses Relationship Banker III, at USALLIANCE Medford MA. Their attention to all our needs and personal interest in us were more than one could wish for. Adi truly knows what she is doing. She has been very polite, personal, and pretty intuitive about how to handle customers. She is very patient and really easy to get along with. She's so smart and kind. Alex's positive and enthusiastic attitude, his knowledge and professionalism, his genuine friendliness, patience and attentiveness really helped us. We can't recall if we've ever met somebody who is willing to work so hard. We will definitely recommend USALLIANCE to our friends looking for help with the Bank. Thank you all for the great experience! Sincerely, Vera & Boris Tsirelson.

this bank.gives you more than anyone could ask for! they…read morehelped me through an "on line scam". they protected me through all the b.s. *** most importantly** they nevef judged,hurt my credit score, never ever looked down upon me.. they "literally care" i have never been treated so kindly,so supportive,and with the level of respect "we all dream.of" i 100% mean this with all my heart! they dont have commercials, (so no marketing cost) they are real! i promise you

I have been a member of WFFCU since I was 16, I am now 39. I have had continuous issues with funds…read morenot being withdrawn in appropriate time period.. i.e. paying bills online that take a week to clear my checking account. Today a check being held for 2 business days is now going to be held for 5 days and there is no clear reason why. After 23 years, 1 mortgage, a heloc, 3 personal loans and 2 car loans, Ill be closing my account. Its not worth not having access to my money when I want it.

If you are shopping for a friendly "home town" style bank, be sure to try Webster First Credit…read moreUnion! Recently I had a another great experience with Webster First Credit Union. It's especially nice when a company that acquired the company you worked with for 45 years, remains much the same, providing a similar experience with both new and team members who have remained as part of an acquisition. I had the opportunity to finance a heat pump at 0% financing through Mass Save and was able to select the bank I wanted to work with. I was thrilled when I saw Webster First on the list and chose them, even if they were out of my way as I knew the experience I would receive. Everything was as I expected...and more considering I was working with a "new" company. Bryan Talbot was right there every step of the way, helping to ensure my loan was processed quickly and efficiently. He had the paperwork prepared to save me time when I arrived, and also stayed beyond closing time as I was later than expected due to traffic. My experience was wonderful and also reminded me of how customer friendly Filene Credit Union was and how nice it is to see companies share similar values and everyone continue to service their customers in a friendly and efficient way. Bryan came from another company that Webster First acquired and Bruce Torrey was from Filene Credit Union where I worked with Bruce, his dad and Ed Mahan through the years. PS: Bruce Torrey, sorry I missed seeing you!

I'm surprised no one has written a review, but then again maybe I shouldn't. I doubt that any new…read morekids who just moved in town (who are the ones who would write reviews at this site) would even notice this place. I've used this bank for years. It's an old fashioned bank: no ATM, one office, low employee turnover. Thus, the help gets to know you. Their financial managers are smart; they pay some of the best interest rates around consistently. It is a well-established bank; it survived the Great Depression. Do yourself a favor: Keep the money in the community and do business with them.

I love this bank. Have banked here since I got my first paycheck. Real community bank,…read moreexceptional service and the really go out of their way for their customers. Very knowledgable and long tenured staff who all make you feel how important your business is to them. Agree with other comments - go local - it makes a big difference. Mrs. G

Not even sure where to begin with this one. We were needing money and small bills for an event…read moretoday. We're in town and have a sister credit union in another state. We found Naveo. We drive over. We walk in. There's two people in line ahead of us. There are three people at the counter, ALL helping each person. It is taking them no less than 5 to 7 minutes per person. I actually made a comment about, "Not very efficient..." The place closes in about 25 minutes. At quarter of one, we make it up to the counter only to have them tell us their system is down and they can't help us. How about putting a sign on the door? How about telling the only other customer in the place that your system is down while they're waiting? Instead you wasted our time and made it so we were driving like chickens with our heads cut off in hot Saturday traffic to find something open nearby before banks close on a Saturday. Not cool.

Not a great bank. I have been with them for years but will finally be moving on to another bank…read more Their Atm is always out of service. If you use any bank but theirs, you will pay an atm fee. There are other banks that do not charge you atm fees when using other bank atm's. You will pay, but they refund you the charges. Naveo will charge you every time. I've had a few other problems over the past few years that I'm not too pleased with as well. Customer service is awful. I should have left this bank a long time ago. Changing accounts is a pain. You will regret using Naveo as your bank.