One of the few banks opened outside of typical bank hours and essential for anyone with your…read moretypical 9-5 job. Not only are they open till 7pm every day of the week but they also are open all of Saturday and from 11:00-3:00pm on Sunday. One thing to make sure you're aware of is the address for This bank is incorrectly labeled. According to the Citizens Bank website & Yelp this bank is located on Watertown Street in Watertown when it's really on Watertown Street in NEWTON NOT WATERTOWN. The staff is great, very friendly and helpful. They are always willing to answer your question and go that extra mile.

So we've been doing business with citizens bank for over 5+ years. I've been going to this…read moreparticular branch for 3+ years. I've never had a issue with the staff when Champa was the manager. My most recent experience unfortunately was not one that I was use to. One this particular visit, the branch manager decided she was going to let me know that she was doing me a favor by taking my deposit that was not the excite amount. I was totally shocked and thrown off by her comment. I reminded her that this was a bank, and indeed bank give change. She then proceeded to tell me that she would no longer accept our deposit if it not the excite amount. I asked to see the policy in writing, she couldn't provide it. I then explained to her that this was the closes bank to use in walking distance which is a 30 minute walk just to get there. She was not nice. I called citizens corporate to give my feed back, now I'm letting my community know as well. If you choose to bank with them, make sure you have the correct amount of patients. I literally driver further just not to deal with them. Sorry not Sorry

After becoming US Citizen, I opened account in this bank…read more Close to my house. They give me quarters for my laundry.

I got zero stars to give to WSB North Waltham Lexington Branch . I'm utterly appalled for the level…read moreof unprofessionalism, sheer ignorance and lack of legal knowledge carried by this branch manager Dave Burges . Trying to secure the financial well being of our elderly mother , we were faced by this individual that with his insulting demeanor and racial profiling become our roadblock towards our mission to shield our mother's financial affairs. Dave Burges not just was ignorant about asking us for a POA ( power of attorney ) by an attorney when the document we provided was done by our own attorney's office .Forcing us to waste more resources and time by having our legal representative reach out directly to him , to take the time to educate this individual on legal matters he was totally wrong and unpolished about it . As a future reference speaking for my family and I this bank will not be caring for our financial needs .

Great experience. I'm do not have an account here and was treated with respect and had the manager…read morenotarized something at no cost. Impressive client service

Still 5 stars. My debit card was compromised, and rather than go through online re-ordering,…read moreEthelbert encouraged me to come in. Less than 15 minutes after I arrived, I walked out with a new debit card - with a chip, even - and immediate access to my account. Staff here is always great, always helpful, and always friendly.

" I love chase " I have been banking here for years. I…read morealso travel once a year . Never had any issues . I love the modern banking system of chase and look , lol This location served me well , as it is near the mall . Parking is manageable.

Cannot even cash checks at this bank…read more Tried to cash a check from a Fortune 500 company and the senior bank teller refused to cash it since the bank did not trust it would cash. She told me to go to Bank of America, instead. Come here if you enjoy bank's adhering to rigid policy, despite being completely idiotic.

Oddly large branch of Citizens bank located in a walkable business district. Good service.read more

I went to use this ATM drive-through because it was raining and it is someone does not charge a…read morefee. I withdrew $200 received 20s I needed two $200 bills had to get out in the rain went inside. Ask the teller if I could exchange for $200 billsand she said you have to have an account in order to exchange for $100 bills. I asked if she was serious. I stopped into manager's office and asked her the same question. She said oh yes, you have to have an account. I'm saying to myself bull you know what I would not deal with this bank I used to have an account there this place is terrible not consume a friendly no customer service no smile. I don't know the woman at the teller. She had a butt haircut on top of everything else she wasn't even like worth looking at totally disgusting. I would not bank here rude all the negatives stay away.

Great branch, friendly staff, in & out banking, honest and great CD rates. Never had a line, you…read moreare helped immediately . will be keeping our accounts here for a long time!

My husband and I secured our first home's mortgage through Cambridge Savings Bank. The process was…read morevery hit or miss, some parts went very smoothly and some were so stressful I thought the whole thing would fall apart. In the end it all worked out, thankfully. The staff were helpful but were slow to communicate and did not go above and beyond for us as first time buyers. Kind of disappointing. I figured our mortgage would get sold to a bigger lender/bank so I guess it doesn't matter in the long run but that aspect of this whole process is what made it the craziest/most stressful.

As a follow up to my previous review:…read more I was quite happily surprised to have a senior level customer service representative contact me to apologize for my bad experiences with Cambridge Savings Bank. Jennifer was extremely professional, intelligent and very apologetic. I explained that I really want to keep my banking business with a local bank, and not a monster like Bank of America, but I simply can't do that with such bad experiences like a non-working ATM card while overseas, or a mediocre online banking system. Jennifer and Cambridge Savings Bank have since set the standard for customer service: they have offered to reimburse me for any costs that I incurred as a result of the ATM card not working. They also explained the problem with the online bill system. Since our conversation (within the last 2 weeks) they have added a feature to the online bill system that is at least a step forward. She also explained that a solution will be coming soon. Assuming the online bill problems are fixed, I will stay with Cambridge Savings Bank for a long time. Jennifer was absolutely fantastic and THIS is why I use a local bank. Thanks Jennifer and CSB!

Wilfredy Orellana was amazing! He went out of his way to help me set up multiple accounts and all…read morethe documentation that goes along with it. What a prince!

I have banked with smaller banks since college many many years ago. this has paid off for me over…read morethe years. the recent example a coup EPC weeks ago - my co pant's construction general contractor sent us a small wire. It was slowed down then flagged at their bank, the large TD Bank. It took 5 business days for the transfer to occu. as CEO I had to jump through hoops with TD Bank. However Leader bank Central square Cambridge did a great job. They answered all my calls, 2 of them with our company's GC on the line. Our GC was very impressed with leader's service. and so am I. kudos to Mark Oremt and his tea!

I have an account with Citizens (I can't stand them, but I am stuck with them until next year) and…read morenoticed that TD branches were open on the Columbus/Indigenous People's Day holiday. I desperately needed some change for a large bill, and I stopped in not knowing that change is only for customers (now that I think of it, this may be why Citizens always asks if I have an account). Rackeb T (assistant manager) graciously helped me, I explained the Citizens thing and told her I would definitely consider an account with them in the future. Bonus for dog lovers: bowls of water for your best friend, and Milk Bones behind the desk. Everyone wins!

The tellers at this bank are extremely slow. Waited almost 20 minutes for a simple withdrawal.read more