El citibank de Weston, Florida, presta el peor servicio de todos los bancos. Mi hermana y mi cuñado…read moretienen varios meses tratando de resolver un problema con citibank y nadie le resuelve nada, le pasan de persona en persona, nadie le importa nada, estan desesperados, no saben que hacer, no con quien hablar.

My experience with Citibank credit card has been nothing short of corruption. I made the credit…read morecard payment on 14th June in full, money was deducted from my bank the same minute. Today is June 19th (5 working days later) and they have still not credited my account. Upon query I was told the payment is on hold for verification. Zero issues all these months and suddenly they are withholding funds for verification. Sounds more like they are using the money in money market funds to make interest. Criminal organization in my opinion. Costco should drop them in a heartbeat.

I have several bank accounts, running minority owned business, so I've had the displeasure of…read morewalking in more financial institutions than I can count. The only reason I'm writing this review because I distain the bank, hate the bank, wish the banks never existed, or at the very least I wish the banks helped the communities that they installed themselves in as opposed to siphon money off through overdraft fees, account fees returned item fees, etc. The transgression to the digression is relevant here because OCEAN BANK, more specifically Silvia is making me reevaluate my stance on the financial sector. She was knowledgeable, helpful, friendly, and handled the opening of my account and maintenance with my online banking so fast I didn't know she had started yet . I wouldn't waste my time to write the review, except for the fact that she took the time out of her to make sure that I needed in order to pay my bills was fixed. She took the time out to check and double check, then argue on my behalf with the corporate office I've never experienced anyone go so far out of their way to fix a problem that wasn't their own. A+, five stars, standing ovation ... I would never recommend a bank , that's not what I'm doing here. I'm recommending Miss Silvia and this just happens to be the branch that she works at.

Now this bank is charging you five dollar a month for a statement…read moreThey're paying you 0.10% on a money market interest while others banks are paying 1.5% to 2% So I went today to close my account 1) they try not to pay the interest-rate from the first to the 15 of the month because it's their policy, it's not right money market interest rate are compounded daily and paid once a month 2) They also tryed to charge me $10 for a cashiers check for closing my account which none of others banks does it Finally after arguing with them they paid the interest-rate and they didn't charge me for the cashier check I will never deal with this bank again and I do not recommend it

Awesome branch. Very nice and friendly employees. I really enjoy this location, parking is easy to…read morefind and they always have a great attitude to help clients. Highly recommend this branch.

horror they told me viviana hernandez she does not know what she is doing they promised the change…read moreof phone number will be in 4hrs i have to come back because it did not happen since 5/22/26 I being having the same answers is done and nothing gets done horror bank customer service they simply lie to customers

A small branch with a few staff. They are very friendly, greeting you as you walk in. We had some…read moreaccount changes to make and they immediately had us sit at a desk and a staff member took care of us.

Very unprofessional... I have been banking here for a while. I brought in a check from my…read moreinsurance company which all the signatures were guaranteed by the endorsers banks but for some reason the manager would not allow me to deposit it into my savings. I had just left Suntrust to get my signature guaranteed and they were willing to deposit the check as endorsed by all parties. After speaking to the manager and the check being denied for deposit I asked her to just close out my accounts and I'll go elsewhere but she said nope I can't help you go on line and have them do it because we do not have time for you. Completely frustrated I went to the teller requested a cashiers check for the majority of my funds. I am now transferring the remaining balance of my account via internet to charles swab as I am done with Wells Fargo. I can't believe this branch made me feel criminal as if I was doing something illegal by depositing a check from my insurance company.

Luis Reyes provided great customer service. He did t have me waiting long and answered my questions…read morequickly. He was friendly and very welcoming. The branch itself seemed pretty busy but efficient. It was a pleasant experience.

Louis is great he always helps me with my businesses Banking needs. We have opened 3 accounts and…read moreall 3 times he has been proficient.

super slow support team, yesterday i spent 7 hours on the phone and they couldn't solve the issue,…read moreand i've currently been on the phone for another 3 hours just to resolve a simple issue. would not recommend unless you plan on wasting all of your free time trying to fix simple issues that should be fixed in 10-15 minutes.

If I could give this location 0 stars I would. Horrible place. The people don't seem like they care…read moreif they help you. We were working with a mortgage specialist and he quit. The second one we started working with just last week hasn't answered our phone calls or emails so we decided to go today and we found out she quit! I tried calling the bank for two days and no one ever answers!! I will not be going back ever even though it's right now the street from my house.

Worst customer service ever - everything is a big deal - they always have to call for help just on…read moreopening accounts. Some staff are really unprofessional - I switched to Chase and I am much happier - staff at Chase know what they are doing, very professional - switch today!

Be careful when banking at this branch. They made a $650 mistake on my account. Then waited 17 days…read more(because the banker was on vacation) to make the customer aware of their mistake. Their managers Timie and Ray were difficult to deal with and I found some of the ways that they do business to be unethical and not the way you would want a financial institution handling your accounts. Now after trying to get something in writing, I'm pushed to the customer care and resolution teams because this particular branch can't seem to put anything in writing or make a customer feel comfortable with the way their account is being handled. I will not only stop doing business at this branch but I have closed out my Wells Fargo account as well.

If I could give zero I would. The worst customer service I've ever experienced with any bank. My…read moreaccount was a victim of fraud and they have frozen my funds for six weeks with no notification or any information. They will sure take my money but won't let me take any out. The lack of respect, or even compassion for their customers is disgusting! Take your money and run to another bank!

Bad business to not have a teller. Basically what I needed to do was not possible at the machine…read moreforcing me to go to another branch