El citibank de Weston, Florida, presta el peor servicio de todos los bancos. Mi hermana y mi cuñado…read moretienen varios meses tratando de resolver un problema con citibank y nadie le resuelve nada, le pasan de persona en persona, nadie le importa nada, estan desesperados, no saben que hacer, no con quien hablar.

My experience with Citibank credit card has been nothing short of corruption. I made the credit…read morecard payment on 14th June in full, money was deducted from my bank the same minute. Today is June 19th (5 working days later) and they have still not credited my account. Upon query I was told the payment is on hold for verification. Zero issues all these months and suddenly they are withholding funds for verification. Sounds more like they are using the money in money market funds to make interest. Criminal organization in my opinion. Costco should drop them in a heartbeat.

Extremely rude, and unprofessional branch manager, Nelson Cruz…read more Rolled up a withdrawal slip and threw it at me. Reported details to upper management. Told them date, and time of my visit, and to verify incident via security camera. Management told me the security camera footage was not available to them. ?!?!?!?NO SECURITY CAMERA?!?!?!? Most rude, and unprofessional experience in banking I've ever encountered. This branch was the best when Christian was manager. Not now. They also seem to have problems keeping tellers. All downhill since Nelson Cruz in charge. Perhaps it is not that desirable a job, hence, Nelson Cruz!

Chase at Bell Tower will make your heart rate increase!…read more If you make the mistake of banking at the Weston Bell Tower Chase branch, here's what you can expect. I explained to the teller that I had tried to do a bank transfer online and I got a notice that a fictitious account number would be created. Since the notice did not share the new fictitious account number, I had no way of knowing if the new number was legitimate. I asked if this was Chase policy. The teller responded with "That's strange! Was it a phishing email?" I repeated the scenario. Then, without moving from his counter, the teller described an irrelevant scenario to another teller who concluded that: "You'll need to report it to the Police Department!" Their recommendation: I should ask the Weston Police Department to explain the Chase policy of creating fictitious account numbers for bank transfers! When I reported the incident to Chase, the manager called and apologized. The next day, I went into the branch to close the account. I waited in line for about 4 minutes. No one said "We'll be right with you!" When I approached the female Asian-looking teller, she began working on the closure of the account. There were two customers in line, and within one minute, she acknowledged them and said "We'll be right with you!" My 4-minute wait was, to her, not worthy of that statement. Then, while I was standing at the counter in front of the teller, she called the customer who was in line behind me, to the counter. She processed their transaction, and sent them on their way. I got to wait and watch her attend to the customer who was behind me in the line. When I reported the closure incident to Chase, the manager didn't even bother to call. Here's what should have happened with the fictitious bank account number: The teller who had never heard of Chase creating fictitious account numbers prior to completing a bank transfer should have 1) listened to me and then 2) gone to the manager to find out if that was Chase policy. When I went to close the account, here's what should have happened: 1.The teller should have offered a "We'll be right with you!" to me while I waited for 4 minutes, just as she did for the customer who had waited for 1 minute. 2.She should have FINISHED processing my transaction before attending to the customer who was behind me in the line. 3.The manager should have contacted me to apologize for the teller's behavior when I went to close the account. Mmmm... I wonder why Chase branches are closing! I've done my part, I've closed the account. If you have a Chase account, close it! If you don't have one, don't open one!

horror they told me viviana hernandez she does not know what she is doing they promised the change…read moreof phone number will be in 4hrs i have to come back because it did not happen since 5/22/26 I being having the same answers is done and nothing gets done horror bank customer service they simply lie to customers

Most of the time, I manage to do all my banking procedures over the phone or with my app. I was in…read morethe area and needed a last minute transaction handled that required me visiting the branch so I stopped right in. I didn't have to wait for a banker on the waiting list because my stuff was easy so I just stood in line. They made my visit very easy and even made the service complimentary which made the stop worth it. The counters were clean and they had multiple attendants at all the windows making the line move fast. Most of the employees were bilingual which makes a bank more functional especially in South Florida. They do close at 4pm so keep that in mind when trying to make arrangements. I've been a Citibank customer for over a decade and I'm glad to have found another reliable branch that I can depend on.

A small branch with a few staff. They are very friendly, greeting you as you walk in. We had some…read moreaccount changes to make and they immediately had us sit at a desk and a staff member took care of us.

Very unprofessional... I have been banking here for a while. I brought in a check from my…read moreinsurance company which all the signatures were guaranteed by the endorsers banks but for some reason the manager would not allow me to deposit it into my savings. I had just left Suntrust to get my signature guaranteed and they were willing to deposit the check as endorsed by all parties. After speaking to the manager and the check being denied for deposit I asked her to just close out my accounts and I'll go elsewhere but she said nope I can't help you go on line and have them do it because we do not have time for you. Completely frustrated I went to the teller requested a cashiers check for the majority of my funds. I am now transferring the remaining balance of my account via internet to charles swab as I am done with Wells Fargo. I can't believe this branch made me feel criminal as if I was doing something illegal by depositing a check from my insurance company.

Luis Reyes provided great customer service. He did t have me waiting long and answered my questions…read morequickly. He was friendly and very welcoming. The branch itself seemed pretty busy but efficient. It was a pleasant experience.

Louis is great he always helps me with my businesses Banking needs. We have opened 3 accounts and…read moreall 3 times he has been proficient.

super slow support team, yesterday i spent 7 hours on the phone and they couldn't solve the issue,…read moreand i've currently been on the phone for another 3 hours just to resolve a simple issue. would not recommend unless you plan on wasting all of your free time trying to fix simple issues that should be fixed in 10-15 minutes.

If I could give this location 0 stars I would. Horrible place. The people don't seem like they care…read moreif they help you. We were working with a mortgage specialist and he quit. The second one we started working with just last week hasn't answered our phone calls or emails so we decided to go today and we found out she quit! I tried calling the bank for two days and no one ever answers!! I will not be going back ever even though it's right now the street from my house.

Worst customer service ever - everything is a big deal - they always have to call for help just on…read moreopening accounts. Some staff are really unprofessional - I switched to Chase and I am much happier - staff at Chase know what they are doing, very professional - switch today!

Be careful when banking at this branch. They made a $650 mistake on my account. Then waited 17 days…read more(because the banker was on vacation) to make the customer aware of their mistake. Their managers Timie and Ray were difficult to deal with and I found some of the ways that they do business to be unethical and not the way you would want a financial institution handling your accounts. Now after trying to get something in writing, I'm pushed to the customer care and resolution teams because this particular branch can't seem to put anything in writing or make a customer feel comfortable with the way their account is being handled. I will not only stop doing business at this branch but I have closed out my Wells Fargo account as well.

If I could give zero I would. The worst customer service I've ever experienced with any bank. My…read moreaccount was a victim of fraud and they have frozen my funds for six weeks with no notification or any information. They will sure take my money but won't let me take any out. The lack of respect, or even compassion for their customers is disgusting! Take your money and run to another bank!

Bad business to not have a teller. Basically what I needed to do was not possible at the machine…read moreforcing me to go to another branch