I'm so grateful that I switched banks almost 2 years ago…read more Love the ladies at the bank! Thank you all for always correcting my incorrectly counted bank deposits. From a forever customer.

From the owner: Located on North Lake Shore Way behind the Lake Alfred Fire Department is our Lake Alfred…read moreCenterState branch in Polk County. Our staff is there to help you with many banking services including wealth management and treasury management, in addition to residential and commercial lending. Also, our ATM and Drive Thru banking services can save time for anyone looking to bank on the go!

Alyssa, Priscilla and Marisol were awesome. I went in to pick up and loan check and do some other…read morebanking and these ladies went above and beyond to make my visit and transaction easier than I could ask for..... Thank you for all you do!!!!

My first time at that credit union was a good experience. I opened both checking and savings the…read moresame day. The worker I do not remember her name. She was very professional, friendly, knowledgeable. and very patient. The whole ambience to the bank was very good very positive and very clean environment and the few times I went back. All the workers were very professional and friendly..

IMHO Worst bank ever. Just this morning (which is 2+ Years after closing my account) they are…read moresending me emails to re-order checks...Really? In 2020 they changed their routing number and locked down the online banking during the Pandemic. It's bad news when you are not able to access your finances. The Business was closed, and not even answering the phones at that point. This does not inspire confidence when the world is in turmoil. I drove to the Bank and withdrew both my Savings and Checking Accounts. Apparently when I closed my account they did not stop the bill pay. There was no account to withdraw from, but that did not stop them. A month later they call me to tell me they we acting as my Fiduciary by paying my bills (still). They wanted money from me to repay their error. What a joke! I know that I am not the only person that this happened to.

I had so many problems with this bank. It does not provide traditional things you would expect from…read morea bank. Everytime I use my debit card something goes wrong. So many people have told me they have problems with mid florida also so if you can find a better bank I would.

Worst bank ever. I was loyal for 26 years. I been fighting a disputes with them for over a month…read morenow and they still refuse to release my money

Worst customer service of any BoA location in the country! Lines backed up forever with only two…read moretellers trying to accommodate the load of four, no drive up ATM, all around a horrible experience.

I have only recently been doing business transactions with this bank at this branch. The people…read moreare all warm, welcoming, helpful, respectful, and seem to be happy to see me! It's a good experience!

Great local bank! In my 20-year experience with this bank having had personal accounts as well as…read moremultiple small business accounts, I can say they truly care about helping people and small business.

Dealing with this bank is like dealing with a bank in the 70's when they were doing you a favor by…read moreholding your accounts. Everything with Southstate was difficult or not possible from just talking to customer service to opening a HELOC. The HELOC i opened had hidden terms not as described by my assigned personal banker. I had to close it and demand my money back. Its a long time since I felt I needed to read the fine print. I am a retired businessman who knows his way around bank services and this bank does not have what it takes.

I deposited 1100.00 in the drive through last night to pay bills . My money was not deposited nor…read morereflected on my account. I called customer service they advised me they didn't see the deposit. I had to be transferred to claims. They said it could take from 12 hours up to 72 hours for them to investigate. I deposited the funds to pay bills now my bills will be unpaid until this matter is resolved. Im very upset. Now there is a chance my lights and water will be disconnected due to this error of chase bank. Its sad when banking institutions can't be trusted due to thier system. After the ATM took my funds it did some weired thing and advised me that at this time this ATM could deposit or give cash but it never returned my funds. This was at 8:20 pm ( 7/20/25 . As of 6:06 ( 7/21/25 my funds are still not in my account. Now I can't sleep thinking about how I'll get the money to pay my bills until this matter is resolved . This incident took place at the chase bank in winterhaven FL near Legoland.

The drive through is no longer open. Walk in to NO tellers. No sign in. In order to do any kind of…read moretransaction, someone call you from their cubicle. If you want to pay a bill, use the ATM, and use your chase account. Nope, can't pay a bill with a Wells Fargo check here. So strange.

I wouldn't be back at this bank but I'm meeting my dad ... Six or so months ago I was here for a…read moretransaction with him. A few days later I had been paid for a photography shoot in one dollar bills. My bank doesn't have a branch in winter haven area so I came here asking if they could change the stack of one's into a stack of twenties. Maybe there is a banking regulation about it out maybe it's just their policy, but the nasty attitude about "those people" and "your people" was entirely out of place. In this case I'd been paid by a dancer, a hard working individual, and I'm a professional photographer who doesn't judge people by what job they hold. At least the teller I dealt with dues judge, with a nasty attitude. I really prefer to give good reviews, but sitting here waiting on dad had me thinking maybe I need to call my brother to go in with him next time ...

My hometown bank! They make us feel like family. Here you are a person; not a number like some…read morebigger banks.

Phenomenal customer service! Chris does a great job finding you the best rates for any type of…read moreinsurance you needed. He is attentive, prompt and very efficient. He saved me a ton of money for my car insurance recently. I would highly recommend this company.

Citizens is a full service bank run by a great group of people serving all of Polk County with a…read morehands-on, local touch.

Love this bank! Got a line of credit. Generous estimate on our home. Great staff. Friendly,…read morecourteous, knowledgeable. Many products to offer. Business or personal. Wish they had more branches.